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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 97 comments received in the last 90 days.
03 November 2024
Very satisfied with the repair and the bill was even a little lower than the original quote
02 November 2024
Ellie at Torbay was amazing from start to finish, she helped tremendously when others didn't
01 November 2024
No courtesy car again resulting in me having to walk an hour, which resulted in me being late for work. I was told during the booking that there would be a car booked for me.
01 November 2024
Everything was organised through BMW roadside assistance and Ocean were the local dealers who replaced my punctured tyre. As it was an SUV I had to have 2 new tyres and given it cost me nearly £900 I would have hoped my car may have had a clean!
01 November 2024
The staff were all very friendly and punctual. My service was delayed slightly (wasn't an issue) but the team gave me a complimentary travel flask to apologise which I thought was a very generous gesture.
31 October 2024
The work was carried out in a timely manner and the car was valeted before it was returned to me.
30 October 2024
Didn't have to wait as long as usual, considering it was a bigger service. Service staff are very helpful. James and Jacob are great guys.
30 October 2024
Very helpful at all times
30 October 2024
during the day that the work was being carried out on my car they kept me completely informed me as to the progress of the work ,i was left in no doubt as to what was happening which made me feel very comfortable
29 October 2024
Quick, efficient, friendly. Excellent customer service
28 October 2024
Understanding staff. Booking lead time slightly long, Hope will improve in future
28 October 2024
Everything was as expected and on time
28 October 2024
Car had 2 recalls, 2 services and an MOT booked in and all done in 1 day! Marc dealt with me on this occasion and was very helpful and efficient. Loved that I got a goody bag due to the recall causing my car to be off the road.
28 October 2024
Service went well
28 October 2024
The staff are always helpful, particularly Ellie.
28 October 2024
I received misleading expensive advice and deadlines were not met resulting in me being out of pocket and greatly inconvenienced.
27 October 2024
Great service from Marco in Torbay Ocean
27 October 2024
It was seamless and great willingness to please the customer.
26 October 2024
Great communication from the service department as they assessed and found the source of the noise. Was called and sent a video to explain what work needed to be carried out. Which was completed in the same day
25 October 2024
Kept well informed and professional manner
23 October 2024
Work was carried out quickly, very informative and helpful.
21 October 2024
The Ocean Torbay Team always treat me as part of the "family" - love it!
20 October 2024
Very good
17 October 2024
As above plus useful reminders about vehicle needs
16 October 2024
Excellent service from the service dept and James Campbell.
16 October 2024
Everything went smoothly
15 October 2024
Mark was very helpful and accommodating throughout.
15 October 2024
The service at this visit was fine except for the 'threat' of necessary, and very expensive, suspension repairs without any explanation.
14 October 2024
Just the cost!
13 October 2024
Good service
13 October 2024
Friendly Excellent service
12 October 2024
As stated above terrible customer service
12 October 2024
Everything was done as I wanted it to be, good service, with a curtesy car, a a wash of my car before I collected it too
11 October 2024
friendliness of staff - everyone smiles. I am always made to feel extremely welcome -it is not just a smile, you always feel that they care.Quality of work is never in doubt and I always get a car back in lovely condition. could not ask for more.
10 October 2024
Always friendly yet professional at the same time
10 October 2024
Again professional and detailed. Kept me informed.
10 October 2024
Having rebooked my car in for Tuesday 1 Oct, i am very pleased with everything especially the help and updates how everything was progressing by Marc Prince (I think I've got the name riight) he was so helpful I couldn't have wanted more
08 October 2024
Great communication via text and phone.
08 October 2024
Overall best service - easy to book no dramas. no re scheduling very polite service
06 October 2024
The service staff are always super pleasant and helpful
05 October 2024
I was disappointed when I the lacquer problem was dismissed as a chip and the problem at the back of the car,I highlighted, you are still to get back to me. It was in for mot and warranty work and the charges like new wiper blades was extortionate.
01 October 2024
Job done on time, car cleaned inside and out.
30 September 2024
The staff are always very friendly and very informative about the work been carried out on the car. Very professional service through out.
29 September 2024
Very good staff
29 September 2024
Not sure what actually happened. Or the safety check results.
28 September 2024
Car was booked in weeks in advance of the service date and it had to remain in for an extra day because a part for the exhaust emission recall wasn't in stock in Paignton yet the job was booked at the same time as the service otherwise a 5 star job.
27 September 2024
Car was done on time and I was informed of any issues that needed attention
26 September 2024
nothing to complain about
25 September 2024
I have no issues with how I am dealt with by the service team, they out of their way to assist me and manage my queries, however small, always polite and extremely helpful.
25 September 2024
Kept upto date with work, but took longer than expected
25 September 2024
They failed to replace rear brake light bulb as they were out of stock, I am going to wait over a week for replacement!!
24 September 2024
Efficient, polite and always helpful.
23 September 2024
Very pleased
22 September 2024
As above.
22 September 2024
THE WORK WAS CARRIED OUT AS PROMISED AND THANK YOU BMW FOR FREE, CAR GIVEN A CHECK OVER AND WASHED.
22 September 2024
Always outstanding
22 September 2024
I am still waiting for a breakdown of the repairs and costing which was promised to me via email. I did not receive this as a print out at the time of collecting the car after the person in service asked for another 24 hours to complete the breakdown
22 September 2024
Always kept informed of my vehicles progress whilst on site
21 September 2024
Everything done as agreed without any fuss.
20 September 2024
See above
20 September 2024
Made it easy easy no no
19 September 2024
don't live up to their promises
19 September 2024
Marc kept me up to date with the process of my vehicle whilst it was at Ocean Torbay. He understood I had a busy day and arranged a contingency plan if I was unable to collect during service hours. Car was returned spotless - great service all round
18 September 2024
Time wasted at premises. Steering wheel not straight after mot
18 September 2024
Looked after me brilliantly while on holiday. Easy booking, great experience on the day. Good communication while working on the car
17 September 2024
The mot tester was friendly polite and accommodating
15 September 2024
Fast efficient service with good communication throughout
15 September 2024
Easy to use
15 September 2024
Perfectly happy
14 September 2024
Very courteous , good communication. Helpful with a quote for another job. On time accepting and completion of service.
12 September 2024
No
11 September 2024
All my visits get better every time
09 September 2024
Good seevice
09 September 2024
Looked under pressure wrong information
09 September 2024
Mot centre gives excellent service.
04 September 2024
.
04 September 2024
The car was collected. I was given feedback as to the progress of the work, and an estimate of the costs. The work was completed the same day and the car was delivered back to me, having been washed.
02 September 2024
didn't recieve the video - or may have been blocked by my settings
01 September 2024
Outstanding customer service, totally satisfied with the work undertaken and the care taken with my vehicle.
27 August 2024
Staff were friendly and welcoming. Surroundings while waiting for the car were excellent. Car was serviced in a pretty short time. Dealership seems to be a really good one based on first impression.
25 August 2024
Constant updates on how my vehicle was doing. Walk round video was also a great touch
25 August 2024
Nice lead time permitted to ensure a convenient day. Reminders received. Online log in and very quick key drop off. Service and physical EGR replacement went to plan. Picked up without fuss. Clean, professional and very polite organisation.
25 August 2024
Nothing to complain about.
24 August 2024
.
23 August 2024
Prompt, polite and good communications.
22 August 2024
Car was in for 10 days to repair I took it in on the Thursday and did not hear what was wrong with it till Tuesday afternoon then herd nothing till the invoice came through on the Monday and I phoned and it was ready I
22 August 2024
Kept informed and the car was ready at the time we were given.
21 August 2024
Seamless and easy to access, professional service received throughout.
19 August 2024
Very helpful.
17 August 2024
No issues
17 August 2024
The work was carried out fast and efficiently.
11 August 2024
Everything was excellent from start to finish.
11 August 2024
There was one thing I wanted fixed but it hadn't been done. The boot button on drivers door.
11 August 2024
Did exactly what was expected in good time
10 August 2024
Not sure i like the idea that you no longer use card machines only a system with which I was not aware of.
09 August 2024
As above
03 November 2024
You did what was agreed - nothing more