About Your Local BMW Retailer

01803 666666

OUR CUSTOMER REVIEWS

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

147 ratings and 60 comments received in the last 90 days.

20 July 2024

My car was supposed to be returned fully valated but the interior wasn't touched.

18 July 2024

Polite, knowledgeable

17 July 2024

Did everything expected and within time

16 July 2024

Answer as above

15 July 2024

Excellent service from all as per usual..

14 July 2024

Professional and polite

11 July 2024

Courteous and efficient service, and washed and hoovered the car for me!

11 July 2024

Friendly and professional service

08 July 2024

Trustworthy

06 July 2024

Excellent very helpful service.

See all reviews

02 July 2024

Work carried out in timely manner

01 July 2024

Did all required and a car clean..,..

01 July 2024

Walking in the site, the greeting is welcoming and personnel that know you, take time to say hello and have a chat. Jacob and Trevor made the experience excellent.

30 June 2024

Very good service team and support with an excellent level of communication.

30 June 2024

Look at previous answer please

29 June 2024

It was seamless as always from booking in, being kept informed and car ready when promised. Everything was explained very clearly and the price as promised.

29 June 2024

Because the MOT station is separate from the dealership it feels like a one to one service and you actually speak to the person that is doing the work.

27 June 2024

Friendly and helpful staff.

26 June 2024

Good friendly service

25 June 2024

I was given regular updates as I was waiting for my car to be checked over.

24 June 2024

Everything was done as requested and car ready on time

23 June 2024

Keeping me informed

23 June 2024

Explained issues with my car & the video showing the situation of my car was very helpful. At pick up, I was asked if there was anything that I needed clarifying or any questions regarding my car that they could help with

19 June 2024

Very well looked after at my recent visit. Kept informed of work progress, comfortable waiting area

17 June 2024

Every time I have needed help with the car, the response from Ocean has been excellence. Thank you very much

17 June 2024

Friendly staff, helpfull and useful advice.

17 June 2024

My vehicle was in for an oil change and have a part fitted that was not in stock, so the car was kept overnight. From dropping the car off to collection I dealt with Jacob Ellis. I cannot speak highly enough of him. First class communication.

16 June 2024

Because I was completely satisfied

16 June 2024

Car was motd airbag replaced and washed quickly

15 June 2024

Again can't fault the service

15 June 2024

Completely satisfied great service.

15 June 2024

Done what was required in a timely manner.

15 June 2024

Excellent service

13 June 2024

Usually excellent attitude and service.

10 June 2024

Great personal service given by the Service Team.

09 June 2024

Request for wash and clean Not done

08 June 2024

Based on my last visit Jacob was well organised friendly and obliging.

05 June 2024

Been a long customer of Ocean and customer service has always been great

31 May 2024

Ocean are very easy to deal with and their staff are very knowledgeable about the cars we have owned. They are always prepared to help with any queries you have.

28 May 2024

Prompt and efficient work

28 May 2024

A great service experience. Thank you.

27 May 2024

Competent pleasant staff

24 May 2024

Very satisfied. The car was returned sparkly clean and with issues sorted. Marc was a pleasure to deal with and made the experience as smooth as possible.

21 May 2024

The service is extremely good

21 May 2024

Mark Prince was our service representative on the day. Very helpful, polite and friendly. The car completed on time and had the curtesy wash and health check. Thank you.

21 May 2024

I dealt with Jacob Ellis who provided me with full details of the work necessary on my vehicle and kept me updated whilst the work was being done, for which I was very grateful. Excellent communication.

21 May 2024

Everything was fine

19 May 2024

All carried out as per my request. Reallyhelpful see the video of the car With an up to date condition of beakes and tyres.

19 May 2024

Fantastic job as always, organised the appointment, drop off and collection very efficiently.

17 May 2024

Did what I expected them to do with the upmost efficiency

13 May 2024

Efficient check in and check out processes. Timely work updates

12 May 2024

Great staff and a easy experience

11 May 2024

Polite and well informed staff.!

08 May 2024

Good service from service centre. Good communication from them to me the customer

06 May 2024

Grateful to Ellie and the Director who sorted out the issue with Arval while I was there to allow the car to be released

03 May 2024

Everything done in one visit!

02 May 2024

The kindness shown to me bmw & my daughters mini by Ocean Torbay

30 April 2024

The customer service provided by Ellie and the Technician was excellent and very professional.

30 April 2024

The work was very professional and I am extremely grateful.

28 April 2024

Efficient and professional service.

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