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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 82 comments received in the last 90 days.
08 February 2025
Very professional, caring , communicative and flexible pricing options.
05 February 2025
Great team, friendly, welcoming.
05 February 2025
Very efficient service
02 February 2025
As part of the service I requested that the near side front wheel be looked at as for the past 12 months I have had to re-inflate this wheel every month. No attempt was made to rectify.
02 February 2025
Was keep informed through out while the car was being serviced.
29 January 2025
Great service
29 January 2025
The online booking through to the very personable service received the moment I walked in made it a pleasure- was greeted at the door and guided to Ellie who was friendly polite and pleasant and made everything clear and easy for me
27 January 2025
The car is running well.
26 January 2025
Having experienced other BMW dealerships I found the service I received from Ocean Torbay exceptional. I was really impressed with Jacob and the way he kept me in the loop and tried too keep my costs down. He's a credit to your garage.
25 January 2025
Completed early
25 January 2025
I feel valued as a customer and that my business needs are prioritised.
25 January 2025
Very efficient
20 January 2025
Completed required work in a timely fashion
19 January 2025
Service department friendly and professional, made us feel we would get a great service and it was.
19 January 2025
It was a safety recall but the work couldn't be done in one day because you didn't have all the parts so I had to leave my car overnight to be completed the next day
19 January 2025
Outstanding customer service from the moment I booked my vehicle to the moment I drove my vehicle away from ocean. Everything was explained reference the courtesy vehicle and staff members very polite and helpful, a credit to BMW
15 January 2025
The reception (Jacob) and service side were very good, far better than Exeter BMW. A bit miffed about the service plan charge though!
14 January 2025
Nothing to complain about. It is good to know BMW are looking out for me.
14 January 2025
Always very helpfull, and fast service.
14 January 2025
The MOT was completed too my complete satisfaction. The extra wating around in a cold work shop was completely unsatisfactory.
13 January 2025
Not 5 as expensive
12 January 2025
Due to late pick up of the vehicle and problems with MOT internet software, the recall was still not completed. Torbay did go above and beyond in getting the MOT carried out elsewhere.
11 January 2025
Overcharged Won't use again Once bitten, twice shy
08 January 2025
Although I was very satisfied with the work completed, I have lost my last 3 or 4 services off the service history in the car which were carried out by a local bmw specialist. Little disappointing but it is what it is.
08 January 2025
Very organised but friendly, both the guy who looked after us and reception by the door.
07 January 2025
Everything was completed as expected
05 January 2025
Quick and easy.
02 January 2025
Because I was treated so well by everyone and especially by the young lady who dealt with me on the day - making the whole experience a pleasure, whilst quick & efficient, but allowing plenty of time to ask questions.
02 January 2025
Very efficient service from all the team
30 December 2024
Superb service
30 December 2024
Very involved payment system
29 December 2024
Car was checked as required, no hassle bringing in/out. Nice staff.
29 December 2024
4 weeks notice and parts weren't available to complete a service in one day. Also the car appears to have used almost 20% of a fuel tank during the service? Due to the car not being completed on the original day it was delivered back for me 31 mls
29 December 2024
Recall issue dealt with promptly, car washed for me, waiting area comfortable and well provided for in terms of hot drinks and magazines.
23 December 2024
Jacob was brilliant. Very attentive and kept me up to date all day. He's a credit to Ocean BMW.
21 December 2024
Refer to my comments above
19 December 2024
A special thank you to Jacob for his help
18 December 2024
I have another vehicle that is maintained by you and have always been pleased with the service I have received. As mentioned before Ellie was extremely helpful in keeping us up to date with progress.
17 December 2024
Everything is fully explained
16 December 2024
Would be completely satisfied if some of my electronic settings hadn't seem to have changed
16 December 2024
Good communication and assistance
15 December 2024
Staff are very polite and helpful
14 December 2024
Excellent
14 December 2024
On time, great communication & nice clean car!
14 December 2024
Always very courteous and professional
12 December 2024
Mostly satisfied. I was promised a follow up email concerning some MOT advisories and a fault I'd identified but this hasn't been forthcoming.
10 December 2024
The video that is sent had no sound. I had to contact the staff to find what it meant. Shouldn't they ring me? Knowing I was waiting in showroom the 1st I knew that it was ready was a text of bill to pay. No breakdown of what I was paying for.
09 December 2024
It was a recall.
09 December 2024
An excellent team from all departments. Always giving the best customer service possible so the journey at the dealership is as smooth as possible.
09 December 2024
Great staff, did the work I needed.
08 December 2024
prompt & polite service Good advice
07 December 2024
Always very friendly.
05 December 2024
Unfortunately a courtesy car was unavailable. Hence 4 stars.
04 December 2024
Did exactly what you said you would do
03 December 2024
Overall, the workshop appeared to be well-executed. However, I received a video with an amber warning, yet there was no explanation provided for it. Additionally, no information was given regarding the amber alert on collection of my vehicle.
02 December 2024
Very satisfied everything went smoothly
02 December 2024
Can't fault the service. Using the BMW app made it even easier.
28 November 2024
Great attention to detail and customer service
27 November 2024
Jacob did an excellent job for you
26 November 2024
Peace of mind that the necessary work is completed to a high standard
25 November 2024
very professional
25 November 2024
Replacement airbag completed in the time previously given and a valet too which I wasn't expecting. Thank you.
24 November 2024
The service was explained fully and the car washed and vacuumed.
24 November 2024
They treat customers so well and are so professional
23 November 2024
It was a very smooth and helpful experience. The guy was very informative.
23 November 2024
When i contacted the BMW offic, the telephone was answered quickly, and politely. I was quickly added to the system as it was my first time having a BMW. I was given a booking date and time to suit my needs.
23 November 2024
Quick turnaround and two of your staff picked my car up and returned it.
21 November 2024
Reasonable wait time, great service from James.
20 November 2024
Every thing happened as it should be .
20 November 2024
Best customer service
20 November 2024
Very satisfied happy
20 November 2024
Fast, efficient, friendly service.
19 November 2024
As above, professional and great customer service
19 November 2024
The lad on the front quick check out desk is always spot on and looks after me
18 November 2024
Ocean kept me informed and were timely with the return of my car
18 November 2024
Because all work was done well
18 November 2024
Ocean Torbay are excellent. The team there are professional, personable and helpful (Gareth Watton has been very helpful and is one of the only reasons I will be entertaining a BMW in the future)
17 November 2024
Always top service and a pleasurable experience.
17 November 2024
Most staff are friendly. My car was sorted efficiently.
17 November 2024
The work was done on time, I was kept informed and the car was lovely and clean when I picked it up.
15 November 2024
Would have been 5 however I indicated beforehand on the check in app that I would like a vehicle valuation - this didn't happen & this has now happened twice.
09 February 2025
Good service helpful staff.