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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

STEVE ELLIOTT

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

MARK LEVESLEY

PARTS MANAGER

ASHLEY SCOTT

SERVICE MANAGER

VINCE MANN

NEW CAR SALES MANAGER

MARTIN PEARSE

USED CAR SALES MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

So easy to deal with and nothing is too much trouble

Service

On collection of the vehicle, which was some hours after I had been told it was ready, I still had to wait whilst the bill was made ready which is a waste of customers time.

Service

Excellent customer care. Sales team are extremely friendly and always welcoming.

Service

Problem sorted fast and repaired at same visit

Service

It took a long time to book in, did not like the charge for the loan car and the insistence that I put fuel to the correct amount. When I dropped it off the reception person was not very friendly, when I went to collect the two I dealt with were very

Service

Everything was done as I would have expected.

Service

The timing of receiving the car and the use of another excellent product while my car was been dealt with was excellent and very much appreciated. The service team are, well, just excellent in every way from the engagement to managing all concerns !

Service

Very happy with staff

Service

I was extremely satisfied with the service I received.

Service

Friendly professional staff, however the site is getting a bit tired. I gather plans are afoot to move?

Service

Because the service given at Ocean BMW is exceptional.

Service

I was asked if I wanted my car washed. I said yes and on picking car up it wasn’t.

Service

Rang service department regarding a part 3 times to be told I will ring you back to which this never happened finally got a reply to an email and was told part was kept in stock I could hav picked it up days ago if got a phone call

Service

The car was released on the day it was dealt with, only for me to be phoned to say the work was not complete and I had to take the car back the following day for further work!! I'm busy and this was a real unnecessary disruption to two working days.

Service

Car service was quick and efficient and came back to lovely clean car.

Service

Have been well treated

Service

Very satisfied. Sean in the Torbay service department is fantastic. Always a smiley face and helpful attitude when I go there.

Service

no courtesy car available. However, this was not a problem.

Service

They did what they agreed to do promptly and efficiently

Service

Phone calls not returned car covered in plastic and paper - not washed or valeted - I did not receive a call to say the car could be collected despite explaining that I had a very poorly child in hospital and needed to return as soon as possible in t

Service

Great service from Ocean Torbay at very short notice to solve a breakdown problem and get me on the road

Service

My experience was excellent, other than the tyre pressure , the engineer picked up a problem that even I did not realise the car had and it is being dealt with promptly

Service

Knowledgeable in every aspect

Service

The whole process including the hire vehicle for the day was handled in a timely and professional manner. The young lady, Kat who organised the service on my behalf was pleasant, polite and helpful with nothing being too much trouble.

Service

Sales rep knows the X5 spec and what we were looking for. Made process easy

Sales

Staff were friendly, knowledgeable, and helpful