The staff were both courteous and efficient, answered my questions, showed me around an X5 that was on display, and directed me to the coffee machine upon my return whilst other customers, already there, were served.
Staff at Ocean are always friendly, helpful and professional. John Pierce was particularly courteous and helpful on this visit.
The car was not serviced only a part bought.
Extremely helpful service department
The work carried out was absolutely fine however the vehicle went in for a safety recall and I wasn't told about the implications if it failed, which it did. Took a long time to book in and out!
Having purchased a BMW 2225xe the charger failed which cost me two return trips to Ocean as the replacement was a continental plug instead of a UK 13a plug.!! After such a short use however, I feel there is an inbuilt design flaw in that charger.
I was given 5 star customer service
They resolved the problem professionally.
Really helpful and incredibly accommodating service
the repair was carried out expertly and I was kept informed of the progress. It would have been a 10/10 if BMW had carried the necessary parts and I hadn't had to wait several days without air-conditioning for the part to come from Germany.
The service member that I dealt with was polite and friendly.I was given a BMW 420 convertible as a courtesy car on one of the hottest weekends this year so was very happy.
thirty minutes waiting in the hospitality suite to be attended to when I dropped off the car for servicing. I arrived at the agreed and expected time , so why the wait ?
Everything that was required was done efficiently and on time ...
All good. Little bit of waiting around from arrival to finish but assume days can be unpredictable and you can say if you feel you've waited too long. Waiting area could be bigger to accommodate those times/days.
I have always been very happy with the service I received, but for my most recent visit I was told to collect my car between 5:00 pm and 5:15 pm. Apparently there was a delay, but I was not informed of this and I did not leave Ocean until 6:10 pm.
Very friendly and efficient
Service advisor at Torbay was exceptional. Sorted my service out despite the truly shocking central telephone booking service, who for some unknown reason booked my car in at Falmouth. Senior manager responsible for this system needs to resolve this.
Jobs always done efficiently
Did not give full marks as the tyres showed signs of mis-tracking, but this was not explained or followed up
Everything that had to be done was done on time and that I had the benefit of a courtesy car so that my working day was not inconvenienced
I have had service over many years fron you
Everything was arranged and delivered on time.
they did the job as specified withing t
The work was completed on time, or before, with no problems.
The customer service at Ocean Torbay is always superb
Treated well and kept updated throughout
First visit, but very positive so far. Knowledgable and friendly staff
I specifically showed them where I had a rattle which was being temporarily stopped by me by jamming a sanding disc in the area above the feet of the passenger side. They had the carfare 36 hours and never fixed it.
Extremely satisfied as always.
The person who carried out the repair has made the car better than when I first obtained it
From my initial phone call to Janes the service administrator at Ocean Yorquy, I was met with friendly efficient enthusiasm in ensuring I was fully advised on my appointment and what would be taking place within my car
My vehicle presented with a tricky maintenance issue that was not obvious to resolve. Yet the service department offered a thorough fault finding process that resolved the issue AND rectified another fault found after meticulous attention to detail.
Could improve on reception, had to wait almost 30 mins before being seen, despite booking the time in. Forgot to wash my car unfortunately, but this has not happened before.
Again all very helpful and very friendly.
My X5 failed its first MOT on headlight adjustment and incorrect number plates (the latter I had fitted myself) but it would have been handy to know they were wrong !
The service person was very helpful and efficient, some of the service staff in my opinion think that they are doing you a big favour by being there.
As always, staff are excellent, charming, courteous and very efficient. I choose to stay at Ocean whilst my car is being serviced and it's a very pleasant experience.
entirely satisfied with all aspects of customer service, somewhat disappointed at the reluctance on the part of BMW to sanction warranty repairs/replacements
concerned over a potential issue with steering rack under warranty. Not resolved as not showing but knocking noise.
I was forced to make alternative arrangements after being quoted £105 just to have a look at what was wrong. A colleague of mine has the diagnostic software and told me what was wrong within 5 minutes. How can you justify that price?
No loan car offered and this is the second time it has not had a service valet even though on both occasions they have had the car for 4 days each time
Dash cam mount broken. No response when complained
Unfortunately, the Service experience is very disappointing. Started off fine then came the warranty work, which was going to take two days. A courtesy car was offered but I opted for taxi from work-home-work at £30, which eased the inconvenience sli
The answer is in the above help and advice from all the staff at BMW
Friendly but efficient. Listened to my needs and requirements
Dont want to give you 5 star as I want your staff do better. Sorry Jon. I worked really hard to find a fault with your BMW centre. I couldn't.
Courteous and knowledgable, professional staff
Ocean GROUP
Torbay
