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Everything was done on time and as promised
Very high standard of service and after sales care has been brilliant too.
Exeter BMW vacuum the car when booked in for a service whereas this was not done. Also driver window had the words written on it- 'Do not drive split tyre' which was not removed. It was a dark when I picked up the car but should have been checked
Service was completed on time with no problems
Service well organised and carried out efficiently and all work needing to be undertaken explained fully and where required authorisation sought from myself to proceed
Could not be better, well done!
Lent courtesy car and the car was fixed. Helpful staff
Had four tyres - Price ok, dealing with garage fine - but next day when checked tyre pressures one was at 45, one at 32, one at 36 and one at 38 and two of the tyre dust caps were missing, so have had to purchase new set from Halfords.
Whenever I have used workshop services, I have been contacted to collect my car. When I arrive at the centre I am asked to take a seat, about 20+ minutes later someone comes over from service desk. Good reason this time but usually just a delay.
job done in time expected ... friendly and professional
The original booking for winter wheels fitting did not recognise that a service was needed as well. This caused problems as the work could not be done when I was there. I was unable to take the car back due to complications. Finally sorted by garage
Always friendly greeting and helpful always made welcome
Good service, but speed/speed limit readout issue not resolved so I'll ask again at next service.
The problem with the discharging battery and replacement module was dealt with and explained well.I would mention Nigel,Sean & James for their input into this matter
Everything as expected had no problems with service
No problems . Everything on time . Lift home and collection much appreciated .
Welcomed by name on arrival in service reception. Provided with a brand new 3 series touring for 24 hours. My car returned cleaned and with a service report. No charge for the recall.
Waiting for a car to be serviced is a tedious job where ever you are but seats are comfy enough for the duration. Work done in 15 minutes over stated time anticipated so not bad going - declined free valet to save time and little point in the weather
As mentioned above all aspects of the arranging, attending, car provided, communications, personal attention and very satisfactory outcome to the few small repairs that needed attention in addition to the service visit were all discharged excellently
The car came in for a service and health check and was released back to me with a warning light on, washers not working and a possible fault on the window. Also quoted the wrong price on the telephone when booking the car in but that was honoured.
Good service friendly approach to customers
They had the charger in stock and kept it by for me.
...job done as expected; no issues encountered
As a loyal customer of BMW for over 15 years to be told that BMW would not entertain any reduction in overall cost under their loyal customer scheme.
I'm happy with the service, opted for an increased service which added £80 but slightly disappointed that the finishing touches weren't given in terms of a wash and valet- for the price paid I would expect this service.
A free health check identified some items required attention
Felt more valued than when I went to BMW in Exeter for the same reasons as to why I came to Ocean
Service package did not cover service requirements set by BMW
To long to wait to give hand car over, also at time of collection.
See last answer above
Friendly helpful sales team, pleasant environment
Excellent service from beginning to end.
Polite, friendly, efficient staff/service.
They did everything that they said they would.
Parking sensor issue raised when car booked in and dropped in for service. No action taken. I raised it and since then no one has called back. Recall badly handled list of issues.
Very good staff great service and car came back with all the reminders cancelled and a free valet ! What's not too love about ocean
don't need words 6 stars
They were knowledgeable and helpful.
It was a service, nothing excelled, the bill is never ready when you arrive to collect the car even though the garage called at least an hour earlier to say the car was ready to collect.
Great service from a great Garage
Always use Ocean Torbay they are my local dealership. They always offer great customer service
Over a week later I'm still waiting for a call to say the part that was wrongly picked and sent to the dealership has now arrived to be fitted.
Carried out as expected
Pleasant environment very friendly staff , Car clean and hoovered ready on collection
Ocean BMW, a credit to the BMW family.
I am always pleased with the treatment I receive from the staff at service reception, first rate !
Satisfied with the resolved problem with my car
I was not told I would be charged for the loan car. I called to query this and was told I'd get a call back but never heard anything back
8 hours for short service and MOT is excessive. I had the complimentary wash, and it not until next morning with sun shining that saw what a poor job it was. I should have cleaned my car myself. Also, the radio had been tampered with.
They fixed the fault!
I love it! The service is always great and I get on with the guys in the team great. They're always eager to chat about any problems I've got with the car.
Friendly and efficient
Very helpful and patient with two elderly customers
Service price was higher than quoted over the phone. Courtesy Wash was poor. Last time car was not washed and bonnet wasn't closed . Attention to detail could be better.
Took over 4 hours to complete end-of-warranty check and brake fluid change. I was led to expect about 2 hours so sat around far too long. If I had known I would have made alternative arrangements. After free valeting the car was in worse condition.
Car was ready later than agreed. Had to rush to collect before garage closed
Confident with every aspect of service
Excellent over all
John looked after us in an efficient, friendly, and courteous way
I was told there would be a charge then told there might not then told there wasn't then phoned the next day that I left without paying then quoted a different price I was previously told!
Still waiting for the Bodywork Section in Plymouth to call me in respone to the photo Paingnton Branch sent them???
Brilliant, results after car had gone in for maintenance was perfection
I have always had excellent service from Ocean BMW in Torbay and the purchase of this car was no different.
Ricky the salesman and Ashley the service manager are an asset to the business very knowledgeable
The sales representative was extremely helpful, knowledgeable and accommodating. This is the 3rd BMW I have purchased and Scott is by far and away the best sales person I have dealt with.
They were polite, listening, and took the effort and time meet our specification and the time schedule was kept.
I've dealt with Trevor Larkin many times at Ocean Torbay, and his attention to detail, and helping chose the right car for my needs is always his priority- unlike some dealerships that just want you to spend as much as possible
Ricky Baker @ Ocean BMW made the sales process fun & very professional. He kept me informed all through & up to the the date of delivery of my new BMW X1. Ricky spent time with me to ensure that I was totally happy with the operation of the car too.