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WELCOME TO OCEAN TORBAY

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Lifestyle Clothing

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Golden Ticket Event

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BMW Help: Recalls

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10% Off Lifestyle this Summer

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Royal Cornwall Show

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Ocean Accident Repair Centre

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Staff Vacancy - Parts Advisor

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Staff Vacancy: Vehicle Technician

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Ocean Torbay Golf Day

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Ocean customer collected his new BMW 7 Series.

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Ocean Torbay supplied Tower House School.

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Winners of Ocean BMW Torbay's competition.

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OCEAN SUPPORTS TORBAY BMX CLUB.

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Ocean customer collected his new BMW 1 Series.

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Ocean customer collects his new 2 Series Convertible.

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Gender Pay Gap Reporting 2018

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was taken on away on a Monday morning, got phone call saying couldn’t work on car till the Thursday. Got a phone call Wednesday evening saying car ok. Asked what was wrong with car told it had self righted itself!!!!!!!! Very poor.

Service

Clean centre. Staff prepared to make sure your made welcome and your needs catered for. While u wait

Service

The service was good. However there was a problem with getting a loan car and Jon Dixon had to arrange a sales one for me. After the service the tyre pressures were not set correctly. Also the service indicator says 9,000 miles only - why?

Service

Everything I asked for was completed

Service

MINOR RECALL ADJUSTMENT HANDLED EFFECTIVELY

Service

Always good service from your staff,just the hanging around on arrival and on pick up that could do with slight improvement,sometimes messages seem to get missed and you end up waiting because they don't know you are there

Service

Overall the repair was done well.

Service

The process took a long time and I was fobbed off by excuses for a delay in getting my car back when it was ready

Service

At least this service went without a hitch

Service

All work and contact are all completed in a professional manner

Service

Quick and efficient

Service

Great service polite staff

Service

The staff were absolutely lovely and very efficient.

Service

Service team excellent but lost one star almost two none of the sales people said good morning and then again when I returned good afternoon hence why I buy the cars from Ocean Plymouth it costs nothing to be polite when someone is in the showroom an

Service

Work completed no fuss

Service

I would like to make special mention of the time and expertise given by Sean Cockayne on the Service Desk. He spent up to an hour with me, following my repair, explaining all that had gone on in the workshop. He went out of his way to be professional

Service

There is always a problem or something not done correctly when the car is in for service most recently Plymouth damaged a tyre wall in February & Paignton damaged a wheel rim in July which has still not been fully refurbished only half done last week

Service

It took 40 minutes to drop the car off had to sit in a waiting area for most of it not good enough then it took a further 45 minutes to collect the car I had to remind them I was still there

Service

The staff are always very friendly and helpful and they always keep you informed about your service.

Service

Service manager excellent, but communication not great.

Service

As above.

Service

Good team and good waiting area, disappointed there was no loan car to save me waiting 3.5 hours

Service

You understood what I needed and delivered it as I would expect.

Service

Helpful informative staff.

Service

Prompt polite service. Some explanation of problem

Service

No problems whatsoever with time scale spot on.

Service

Really pleased with how they handled everything

Service

No complaints

Service

Friendly and approachable staff that want to help!

Service

Very professional

Service

It was for a recall and I was expected to have coffee in the waiting area before my car could be taken. I was asked if I wanted it cleaned and said yes -it was not cleaned. I was told someone would collect me when it was ready- no one did

Service

Friendly, informative and efficient service reception staff with great customer care credentials. May it continue into the future.

Service

Unsatisfactory response to fault detected and recommended on MOTAlso response to issues with alloy wheels since buying car and during warranty

Service

Service was very good

Service

Great client focus!

Service

Work carried out as agreed within time, explanation of what work needed to be completed.

Service

See above

Service

After service I had a coolant leak and had to return the car. Also after service I had a breakdown linked to exhaust system. I think the first issue almost certainly linked to the service. The second issue may or may not have been...

Service

Work completed on time and on estimate

Service

Cost

Service

The whole experience was excellent, from customer service, employee attitude. In face the dealership exuded a feel good factor.

Service

Always attentive to any needs.

Service

not kept waiting too long problem solved

Service

Pleasant staff ,comfortable seating area

Service

Very satisfied with the service provided but would like to still receive a printed sheet of work carried out as I have nothing to keep on record

Service

Booked in for review of suspension fault. Did not get update on review and had to ring garage at least 4 times to get update on progress. Garage did not ring unless I contacted them in the two weeks they had vehicle.

Service

Booked the car in ,drop it off collected it no problems

Service

Contact was maintained over two days as to work needed and progress to a level where my confidence was happily kept looking forward to once again sitting behind the wheel.

Service

The staff at Ocean Torbay where extremely helpful and polite, the lady on reception was particularly helpful, they did everything they could to get my car repaired as quickly as possible.

Service

Always issues at Ocean Torbay, excessive waits (1.5 hours to change a headlamp bulb), had car MOT'd and 2 new tyres, told would be ready between 4-4.30pm, at 5pm I had to demand my car as children waiting to be picked up.It's the same every time

Service

As above I had to wait over a week with the engine missing to get it fixed.

Service

I would have given Ocean 100%, but I had a problem with my sons "older" 120D and it was very difficult to get real assistance on this ( almost because they knew he couldn't afford to spend a lot) It was not easy to get diagnostic results

Service

Very difficult to get through to service dept through the auto answering system and several long delays were experienced. Car was handed back 1 hour after predicted time.

Service

Lack of availability of courtesy cars despite car having to be in for 2 days.

Service

Efficient service

Service

Not informed MOT was due within a week of a service. 1.5 hour journey to our dealer.

Service

They helped with a problem I had.

Service

excellent service.Shawn dealt with me i cannot praise him enough.

Service

My query was dealt with in an easy-to-understand manner. I was able to discuss it with the technician in a friendly atmosphere.

Service

Well received at the service department and car returned prompt and clean

Service

Staff are very conscientious, professional and thorough.

Service

Everything was just as explained and they were able to salvage the mirror.

Service

Very efficient diagnosis and quick resolution of problem

Service

Always do the job properly

Service

No quibbles about a warranty matter - sorted to my complete satisfaction.

Service

polite, friendly and efficient

Service

Car booked in for an MOT before it was due.

Service

Good

Service

Able to talk through with service staff work being carried out.

Service

Was so helpful all the way through

Sales

The whole staff - especially Trevor Larken - were first class . Nothing was too much trouble ,and I cannot recommend them too highly .

Sales

The advisor we dealt with Trevor, was exceptionally helpful to all our needs and requirements.

Sales

Great service as usual

Sales

Very

Sales

Friendly and Knowledgeable staff ,were able to answer all questions asked and kept us fully updated and informed on progress of the vehicle delivery.Nothing was to much trouble for them.

Sales

Excellent sales staff who kept me informed of my cars progress through the manufacture and delivery process.

Sales

The process has been efficient from start to finish - all staff have been very helpful and customer service is excellent.

Sales

The Service was excellent.

Sales

Be a use what was said happened

Sales

very happy with salesman explaining all

Sales

no complaints

Sales

The purchase and delivery went very smoothly and the staff gave excellent advice and options.

Sales

excellent service from everybody