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Everything was just as explained and they were able to salvage the mirror.
Well received at the service department and car returned prompt and clean
Staff are very conscientious, professional and thorough.
No quibbles about a warranty matter - sorted to my complete satisfaction.
polite, friendly and efficient
Always do the job properly
Very efficient diagnosis and quick resolution of problem
Car booked in for an MOT before it was due.
Able to talk through with service staff work being carried out.
Kat and Sean, the 2 staff I dealt with on the day, went above and beyond the call of duty in helping me with a phone connectivity issue. They really could not have been more patient and accommodating. They are true ambassadors for Ocean and BMW.
We just called in as our X5 had to have ad blue put into it , and we had a 3 hour drive home , as we had been at our holiday home . I bought the vehicle in Maidenhead and should have had ad blue topped up before I took possession of the vehicle.
No delays. Look after you when waiting. Good feedback. Even wash and clean the car, although they don't use a leather to clean off excess water leaving water marks.
Timing is always optimistic and if the car should be washed as part of the offer then please do so rather than ask if it should be?
Very friendly team. Flexible in scheduling appointments. Good timekeeping.
Even gave me a better car whilst mine was in.
Ocean garage have great people working there that really look after you
Even though I am a very regular bmw purchaser I was given all the time that was required in a very friendly and relaxed manner without any pressure
completed service as I had expected in the time predicted when I booked car for service.
It was the service they gave me. I don't think I would've got it anywhere else.
No hassle, lift home & back provided & all work completed on time.
The problem was diagnosed and fixed quickly in full, across 2 working days and staff were friendly and helpful.Unfortunately, despite prior warning about it, my centre console piano black trim was scratched and the cleaning could've been better...
Dealt with reason for visit and answered other questions
I found the Ocean Torbay's service seamlessly helpful and efficient. I arrived out of the blue, a stranger to the area, with a problem. The next day I was driving home with peace of mind following a fix. The service reception guy was very helpful.
So easy to deal with and nothing is too much trouble
On collection of the vehicle, which was some hours after I had been told it was ready, I still had to wait whilst the bill was made ready which is a waste of customers time.
Excellent customer care. Sales team are extremely friendly and always welcoming.
Problem sorted fast and repaired at same visit
Everything was done as I would have expected.
It took a long time to book in, did not like the charge for the loan car and the insistence that I put fuel to the correct amount. When I dropped it off the reception person was not very friendly, when I went to collect the two I dealt with were very
excellent service from everybody
Everything went smoothly and the car was fully explained to me