Car was taken on away on a Monday morning, got phone call saying couldnt work on car till the Thursday. Got a phone call Wednesday evening saying car ok. Asked what was wrong with car told it had self righted itself!!!!!!!! Very poor.
Clean centre. Staff prepared to make sure your made welcome and your needs catered for. While u wait
The service was good. However there was a problem with getting a loan car and Jon Dixon had to arrange a sales one for me. After the service the tyre pressures were not set correctly. Also the service indicator says 9,000 miles only - why?
Everything I asked for was completed
MINOR RECALL ADJUSTMENT HANDLED EFFECTIVELY
Always good service from your staff,just the hanging around on arrival and on pick up that could do with slight improvement,sometimes messages seem to get missed and you end up waiting because they don't know you are there
Overall the repair was done well.
The process took a long time and I was fobbed off by excuses for a delay in getting my car back when it was ready
At least this service went without a hitch
All work and contact are all completed in a professional manner
Great service polite staff
The staff were absolutely lovely and very efficient.
Service team excellent but lost one star almost two none of the sales people said good morning and then again when I returned good afternoon hence why I buy the cars from Ocean Plymouth it costs nothing to be polite when someone is in the showroom an
I would like to make special mention of the time and expertise given by Sean Cockayne on the Service Desk. He spent up to an hour with me, following my repair, explaining all that had gone on in the workshop. He went out of his way to be professional
There is always a problem or something not done correctly when the car is in for service most recently Plymouth damaged a tyre wall in February & Paignton damaged a wheel rim in July which has still not been fully refurbished only half done last week
It took 40 minutes to drop the car off had to sit in a waiting area for most of it not good enough then it took a further 45 minutes to collect the car I had to remind them I was still there
The staff are always very friendly and helpful and they always keep you informed about your service.
Service manager excellent, but communication not great.
Good team and good waiting area, disappointed there was no loan car to save me waiting 3.5 hours
You understood what I needed and delivered it as I would expect.
Helpful informative staff.
Prompt polite service. Some explanation of problem
No problems whatsoever with time scale spot on.
Really pleased with how they handled everything
Friendly and approachable staff that want to help!
It was for a recall and I was expected to have coffee in the waiting area before my car could be taken. I was asked if I wanted it cleaned and said yes -it was not cleaned. I was told someone would collect me when it was ready- no one did
Friendly, informative and efficient service reception staff with great customer care credentials. May it continue into the future.
Unsatisfactory response to fault detected and recommended on MOTAlso response to issues with alloy wheels since buying car and during warranty
Work carried out as agreed within time, explanation of what work needed to be completed.
After service I had a coolant leak and had to return the car. Also after service I had a breakdown linked to exhaust system. I think the first issue almost certainly linked to the service. The second issue may or may not have been...
Work completed on time and on estimate
The whole experience was excellent, from customer service, employee attitude. In face the dealership exuded a feel good factor.
Always attentive to any needs.
not kept waiting too long problem solved
Pleasant staff ,comfortable seating area
Very satisfied with the service provided but would like to still receive a printed sheet of work carried out as I have nothing to keep on record
Booked in for review of suspension fault. Did not get update on review and had to ring garage at least 4 times to get update on progress. Garage did not ring unless I contacted them in the two weeks they had vehicle.
Booked the car in ,drop it off collected it no problems
Contact was maintained over two days as to work needed and progress to a level where my confidence was happily kept looking forward to once again sitting behind the wheel.
The staff at Ocean Torbay where extremely helpful and polite, the lady on reception was particularly helpful, they did everything they could to get my car repaired as quickly as possible.
Always issues at Ocean Torbay, excessive waits (1.5 hours to change a headlamp bulb), had car MOT'd and 2 new tyres, told would be ready between 4-4.30pm, at 5pm I had to demand my car as children waiting to be picked up.It's the same every time
As above I had to wait over a week with the engine missing to get it fixed.
I would have given Ocean 100%, but I had a problem with my sons "older" 120D and it was very difficult to get real assistance on this ( almost because they knew he couldn't afford to spend a lot) It was not easy to get diagnostic results
Very difficult to get through to service dept through the auto answering system and several long delays were experienced. Car was handed back 1 hour after predicted time.
Lack of availability of courtesy cars despite car having to be in for 2 days.
Not informed MOT was due within a week of a service. 1.5 hour journey to our dealer.
They helped with a problem I had.
excellent service.Shawn dealt with me i cannot praise him enough.
My query was dealt with in an easy-to-understand manner. I was able to discuss it with the technician in a friendly atmosphere.
Well received at the service department and car returned prompt and clean
Staff are very conscientious, professional and thorough.
Everything was just as explained and they were able to salvage the mirror.
Very efficient diagnosis and quick resolution of problem
Always do the job properly
No quibbles about a warranty matter - sorted to my complete satisfaction.
polite, friendly and efficient
Car booked in for an MOT before it was due.
Able to talk through with service staff work being carried out.
Was so helpful all the way through
The whole staff - especially Trevor Larken - were first class . Nothing was too much trouble ,and I cannot recommend them too highly .
The advisor we dealt with Trevor, was exceptionally helpful to all our needs and requirements.
Friendly and Knowledgeable staff ,were able to answer all questions asked and kept us fully updated and informed on progress of the vehicle delivery.Nothing was to much trouble for them.
Excellent sales staff who kept me informed of my cars progress through the manufacture and delivery process.
The process has been efficient from start to finish - all staff have been very helpful and customer service is excellent.
The Service was excellent.
Be a use what was said happened
very happy with salesman explaining all
The purchase and delivery went very smoothly and the staff gave excellent advice and options.
excellent service from everybody
Ocean GROUP
Torbay
