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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was just as explained and they were able to salvage the mirror.

Service

Well received at the service department and car returned prompt and clean

Service

Staff are very conscientious, professional and thorough.

Service

No quibbles about a warranty matter - sorted to my complete satisfaction.

Service

polite, friendly and efficient

Service

Always do the job properly

Service

Very efficient diagnosis and quick resolution of problem

Service

Car booked in for an MOT before it was due.

Service

Able to talk through with service staff work being carried out.

Service

Good

Service

Kat and Sean, the 2 staff I dealt with on the day, went above and beyond the call of duty in helping me with a phone connectivity issue. They really could not have been more patient and accommodating. They are true ambassadors for Ocean and BMW.

Service

We just called in as our X5 had to have ad blue put into it , and we had a 3 hour drive home , as we had been at our holiday home . I bought the vehicle in Maidenhead and should have had ad blue topped up before I took possession of the vehicle.

Service

No delays. Look after you when waiting. Good feedback. Even wash and clean the car, although they don't use a leather to clean off excess water leaving water marks.

Service

Timing is always optimistic and if the car should be washed as part of the offer then please do so rather than ask if it should be?

Service

Very friendly team. Flexible in scheduling appointments. Good timekeeping.

Service

Even gave me a better car whilst mine was in.

Service

Ocean garage have great people working there that really look after you

Service

Even though I am a very regular bmw purchaser I was given all the time that was required in a very friendly and relaxed manner without any pressure

Service

completed service as I had expected in the time predicted when I booked car for service.

Service

It was the service they gave me. I don't think I would've got it anywhere else.

Service

No hassle, lift home & back provided & all work completed on time.

Service

The problem was diagnosed and fixed quickly in full, across 2 working days and staff were friendly and helpful.Unfortunately, despite prior warning about it, my centre console piano black trim was scratched and the cleaning could've been better...

Service

Dealt with reason for visit and answered other questions

Service

I found the Ocean Torbay's service seamlessly helpful and efficient. I arrived out of the blue, a stranger to the area, with a problem. The next day I was driving home with peace of mind following a fix. The service reception guy was very helpful.

Service

So easy to deal with and nothing is too much trouble

Service

On collection of the vehicle, which was some hours after I had been told it was ready, I still had to wait whilst the bill was made ready which is a waste of customers time.

Service

Excellent customer care. Sales team are extremely friendly and always welcoming.

Service

Problem sorted fast and repaired at same visit

Service

Everything was done as I would have expected.

Service

It took a long time to book in, did not like the charge for the loan car and the insistence that I put fuel to the correct amount. When I dropped it off the reception person was not very friendly, when I went to collect the two I dealt with were very

Service

excellent service from everybody

Sales

Everything went smoothly and the car was fully explained to me