Over a week later I'm still waiting for a call to say the part that was wrongly picked and sent to the dealership has now arrived to be fitted.
Pleasant environment very friendly staff , Car clean and hoovered ready on collection
Ocean BMW, a credit to the BMW family.
I am always pleased with the treatment I receive from the staff at service reception, first rate !
Satisfied with the resolved problem with my car
I was not told I would be charged for the loan car. I called to query this and was told I'd get a call back but never heard anything back
8 hours for short service and MOT is excessive. I had the complimentary wash, and it not until next morning with sun shining that saw what a poor job it was. I should have cleaned my car myself. Also, the radio had been tampered with.
I love it! The service is always great and I get on with the guys in the team great. They're always eager to chat about any problems I've got with the car.
Very helpful and patient with two elderly customers
Took over 4 hours to complete end-of-warranty check and brake fluid change. I was led to expect about 2 hours so sat around far too long. If I had known I would have made alternative arrangements. After free valeting the car was in worse condition.
Service price was higher than quoted over the phone. Courtesy Wash was poor. Last time car was not washed and bonnet wasn't closed . Attention to detail could be better.
Car was ready later than agreed. Had to rush to collect before garage closed
Confident with every aspect of service
John looked after us in an efficient, friendly, and courteous way
I was told there would be a charge then told there might not then told there wasn't then phoned the next day that I left without paying then quoted a different price I was previously told!
Still waiting for the Bodywork Section in Plymouth to call me in respone to the photo Paingnton Branch sent them???
Brilliant, results after car had gone in for maintenance was perfection
I was told car service was complete and car could be collected at 2 pm. I arrived punctually and then had to wait over an hour! The service man was apologetic and very pleasant personally but it was not efficient.
Car finished broadly on time, returned clean and running very smoothly. (though when I got home, I realized the handbrake needs adjusting)
Efficient experienced service team that you trust
Sean has always been helpful and efficient, he remains so and his team appear to work well with him.
The servicing team are sensitive towards costs and I feel have integrity, which I value highly.
It would normally have been completely satisfied However the dealership was unable to service the air con unit which hade been pre- booked
I was reminded of the need for the appointment and on the day the work was swiftly dealt with. The courtesy car was available as promised and I was advised when the work had been done. I did not need to wait unlike a previous occasion
very friendly did the job on time new what they were doing.
People are always helpful and accommodating, nothing is too much trouble.
Everything was completed as expected.
Good, friendly and efficient. Was advised on the phone brake fluid service was included in service pack, told on arrival it wasn't so lucky I could Apple Pay. Not sure if pricing was accurate as it seemed cheaper online but I have not checked
Completely satisfied with the service of Toby and have learnt many more things about the BMW vehicle I own thanks to the technician who took me out in the vehicle today the 16th of August 2019
The staff were both courteous and efficient, answered my questions, showed me around an X5 that was on display, and directed me to the coffee machine upon my return whilst other customers, already there, were served.
Staff at Ocean are always friendly, helpful and professional. John Pierce was particularly courteous and helpful on this visit.
The car was not serviced only a part bought.
Extremely helpful service department
The work carried out was absolutely fine however the vehicle went in for a safety recall and I wasn't told about the implications if it failed, which it did. Took a long time to book in and out!
Having purchased a BMW 2225xe the charger failed which cost me two return trips to Ocean as the replacement was a continental plug instead of a UK 13a plug.!! After such a short use however, I feel there is an inbuilt design flaw in that charger.
They resolved the problem professionally.
I was given 5 star customer service
the repair was carried out expertly and I was kept informed of the progress. It would have been a 10/10 if BMW had carried the necessary parts and I hadn't had to wait several days without air-conditioning for the part to come from Germany.
Really helpful and incredibly accommodating service
The service member that I dealt with was polite and friendly.I was given a BMW 420 convertible as a courtesy car on one of the hottest weekends this year so was very happy.
thirty minutes waiting in the hospitality suite to be attended to when I dropped off the car for servicing. I arrived at the agreed and expected time , so why the wait ?
Everything that was required was done efficiently and on time ...
All good. Little bit of waiting around from arrival to finish but assume days can be unpredictable and you can say if you feel you've waited too long. Waiting area could be bigger to accommodate those times/days.
I have always been very happy with the service I received, but for my most recent visit I was told to collect my car between 5:00 pm and 5:15 pm. Apparently there was a delay, but I was not informed of this and I did not leave Ocean until 6:10 pm.
Service advisor at Torbay was exceptional. Sorted my service out despite the truly shocking central telephone booking service, who for some unknown reason booked my car in at Falmouth. Senior manager responsible for this system needs to resolve this.
Jobs always done efficiently
Very friendly and efficient
Ricky Baker @ Ocean BMW made the sales process fun & very professional. He kept me informed all through & up to the the date of delivery of my new BMW X1. Ricky spent time with me to ensure that I was totally happy with the operation of the car too.
The Purchase was straight forward right down to the dealer swapping my plates across and knowing my requirements better than I did. Sales at its best. Full marks to Jonathan Dixon at Ocean Torbay.
All went smoothly and was keeped informed at all stayges
Ocean GROUP
Torbay
