So easy to deal with and nothing is too much trouble

On collection of the vehicle, which was some hours after I had been told it was ready, I still had to wait whilst the bill was made ready which is a waste of customers time.

Excellent customer care. Sales team are extremely friendly and always welcoming.

Problem sorted fast and repaired at same visit

It took a long time to book in, did not like the charge for the loan car and the insistence that I put fuel to the correct amount. When I dropped it off the reception person was not very friendly, when I went to collect the two I dealt with were very

Everything was done as I would have expected.

The timing of receiving the car and the use of another excellent product while my car was been dealt with was excellent and very much appreciated. The service team are, well, just excellent in every way from the engagement to managing all concerns !

Very happy with staff

I was extremely satisfied with the service I received.

Friendly professional staff, however the site is getting a bit tired. I gather plans are afoot to move?

Because the service given at Ocean BMW is exceptional.

I was asked if I wanted my car washed. I said yes and on picking car up it wasn’t.

Rang service department regarding a part 3 times to be told I will ring you back to which this never happened finally got a reply to an email and was told part was kept in stock I could hav picked it up days ago if got a phone call

The car was released on the day it was dealt with, only for me to be phoned to say the work was not complete and I had to take the car back the following day for further work!! I'm busy and this was a real unnecessary disruption to two working days.

Have been well treated

Car service was quick and efficient and came back to lovely clean car.

no courtesy car available. However, this was not a problem.

Very satisfied. Sean in the Torbay service department is fantastic. Always a smiley face and helpful attitude when I go there.

They did what they agreed to do promptly and efficiently

Phone calls not returned car covered in plastic and paper - not washed or valeted - I did not receive a call to say the car could be collected despite explaining that I had a very poorly child in hospital and needed to return as soon as possible in t

Great service from Ocean Torbay at very short notice to solve a breakdown problem and get me on the road

My experience was excellent, other than the tyre pressure , the engineer picked up a problem that even I did not realise the car had and it is being dealt with promptly

Knowledgeable in every aspect

The whole process including the hire vehicle for the day was handled in a timely and professional manner. The young lady, Kat who organised the service on my behalf was pleasant, polite and helpful with nothing being too much trouble.

Sales rep knows the X5 spec and what we were looking for. Made process easy

Staff were friendly, knowledgeable, and helpful