Loading...

WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Sound communications and quality work

Service

Good sales poor in other areas

Service

Attention to detail, great customer attitude and very good coffee while waiting!

Service

Had good service at OCEAN bmw

Service

Good but asked for body work to be looked into and no feedback given on collection

Service

All was fine, except: - Surprised to be ask to make payment (potentially refundable) for diagnostic on a small gearbox leak, since within warranty. Subsequently not invoked. - All tyre pressures were found to be well down a few minutes after service

Service

Dealt with the situation satisfactorily although there was a long wait on the telephone emergency service

Service

My car seems and drives like new.

Service

The young lad who detailed with me was brilliant.He tried his best with getting a replacement car overnight for me. I really appreciated his effort. He also communicated well.

Service

The chap I dealt with (I have forgotten his name) is fantastic. Every helpful and very genuine. The two guys that I saw at the branch itself were great too. Again really helpful. I will go to Torbay rather than Barnstaple when I buy a new BMW!

Service

Because of the customer service

Service

Great customer service as always.

Service

When told of the problem (need to replace 4 tires) I had to push for BMW to offer a solution.

Service

Always great service, friendly employees that make you feel welcome who are also very helpful.

Service

Helpful staff and even an issue with having no loan car available even though booked weeks in advance was deal with quickly and efficiently.

Service

The receptionist was very professional, polite and helpful. We were provided with an automatic courtesy car, as per our request. The staff were extremely knowledgeable about electric cars, which we are considering buying in the future. Very pleased.

Service

Too issues completed and finished ready for collection on time

Service

Very curtious polite and helpful.. even collected the car for me as i had no transport home from the garage

Service

Very efficient

Service

As always Shaun (Service Desk) gave me excellent service.

Service

Did not keep us informed as to what was going on or progress made had to phone ourselves on many occasions not calling back as said they would otherwise I have no gripes and hope this is a one off as previous experience have been very good

Service

As above . Plus quick turn around

Service

My recent service was carried out extremely satisfactory plus a check on a recall

Service

Car was taken on away on a Monday morning, got phone call saying couldn’t work on car till the Thursday. Got a phone call Wednesday evening saying car ok. Asked what was wrong with car told it had self righted itself!!!!!!!! Very poor.

Service

Clean centre. Staff prepared to make sure your made welcome and your needs catered for. While u wait

Service

The service was good. However there was a problem with getting a loan car and Jon Dixon had to arrange a sales one for me. After the service the tyre pressures were not set correctly. Also the service indicator says 9,000 miles only - why?

Service

Everything I asked for was completed

Service

Always good service from your staff,just the hanging around on arrival and on pick up that could do with slight improvement,sometimes messages seem to get missed and you end up waiting because they don't know you are there

Service

Overall the repair was done well.

Service

The process took a long time and I was fobbed off by excuses for a delay in getting my car back when it was ready

Service

At least this service went without a hitch

Service

All work and contact are all completed in a professional manner

Service

Service team excellent but lost one star almost two none of the sales people said good morning and then again when I returned good afternoon hence why I buy the cars from Ocean Plymouth it costs nothing to be polite when someone is in the showroom an

Service

I would like to make special mention of the time and expertise given by Sean Cockayne on the Service Desk. He spent up to an hour with me, following my repair, explaining all that had gone on in the workshop. He went out of his way to be professional

Service

Everything went very smoothly.

Sales

Delivered on time with help and guidance throughout the process.

Sales

fantastic service and what I would expect from a global brand

Sales

Was so helpful all the way through

Sales

The advisor we dealt with Trevor, was exceptionally helpful to all our needs and requirements.