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OUR CUSTOMER REVIEWS
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 75 comments received in the last 90 days.
25 August 2025
Had minimal contact with staff but what I had was good.
21 August 2025
Good communcation, all went smooth
21 August 2025
Everything as expected
20 August 2025
Staff were very efficient
18 August 2025
No issues at all
17 August 2025
My long term experience with Ocean has always been good. Very friendly staff and knowledgeable.
17 August 2025
Would have given 5 stars but the complimentary valet was only 25% completed. I'm always happy to spend the higher BMW service prices because of the usual extras offered. I'm a little disappointed.
16 August 2025
As above
14 August 2025
Too expensive
14 August 2025
Advice is straight and honest.
12 August 2025
I waited at Ocean in the customer lounge, nice music & a good selection of magazines, star dropped for lack of choice in respect of the refreshments, no decaf options or alternative milk options - Surely those choices are standard these days?!
12 August 2025
This time I went to BMW to have my car MOT done. Because the front right tire was severely worn, I requested a four-wheel alignment. The staff was very considerate and gave me a discount. I am very grateful. Since my other tires had their MOT replace
10 August 2025
Great customer service, and the car servicing while you wait is very convenient.
06 August 2025
A courtesy car was not available
06 August 2025
I was completely satisfied, i feel i can trust them with my car and they have my best interests at heart
05 August 2025
As above
05 August 2025
See previous answer
02 August 2025
I booked my appointment on the app, it showed the appointment on the app, but there was no record of it in the system at Ocean Torbay. Although it was sorted out quickly and with no fuss, it makes me question the booking system
02 August 2025
As above
02 August 2025
Exceptional the only that I would say I was quoted £277 for per tire for my X3 and I actually got the Pirelli's rum flats star rated for £187 per tyre
29 July 2025
Quick service and updates all the way
28 July 2025
Everything went well and on time
28 July 2025
Satisfied
27 July 2025
Excellent communication attention to detail
23 July 2025
1 Failed to provide feedback on advisory work. 2 Overcharged by £50, promotional discount not applied to bill. 3 Failed to respond to email, requiring chasing numerous times. 4 Quoted for work that wasn't required amounting to fraud: Deception.
22 July 2025
I was very satisfied with the service I received at ocean Torbay. The staff are very friendly and helpful.
21 July 2025
Happy with service i received
20 July 2025
Service advisor was good explained everything
19 July 2025
Very thorough
19 July 2025
James was excellent!
17 July 2025
Job done properly and on time.
17 July 2025
Sorted the problem quickly
15 July 2025
Good service from Trevor & Ellie
11 July 2025
Same as before and friendly staff
09 July 2025
Excellent
09 July 2025
Excellent all good, great people Really helpfull. Very satisfied.
09 July 2025
Good friendly service. No issues.
09 July 2025
Always happy with torbay ocean.
08 July 2025
No complaints so far, only need to check my I drive to make sure the service has updated.
05 July 2025
A super fast service no hanging about
04 July 2025
As I said above.
03 July 2025
All work carried out to a high standard and good communication throughout with regular updates from Jacob.
01 July 2025
Always to a good standard.
30 June 2025
Great staff, really helpful, all the checking in was simple, can't complain about anything
30 June 2025
I felt very reassured that my car was in good hands and was treated very well throughout thanks.
28 June 2025
Process was good with all departments being dealt with being informative and friendly. Will be my service retailer from now on. Although was told car would be valeted inside and out but don't believe it was.
25 June 2025
See above
25 June 2025
Good that the recall is happening. Bad that the recall had to happen
25 June 2025
Always helpful
24 June 2025
Easy to talk to and on time
24 June 2025
Could not get better.
24 June 2025
Jacob on the service desk was great , every step was explained and he called me when he said he would to keep me informed. Also took the car in early because I could not make the car secure overnight. Fantastic service with good coffee , very pleased
23 June 2025
Ocean Torbay have always provided me with excellent service, I don't go anywhere else.
23 June 2025
V professional
23 June 2025
Always welcoming and accomodating. No question is too much to ask and communication is always clear and frequent.
22 June 2025
Still ongoing
21 June 2025
Quick efficient sevice with all stages being notified throughout.
20 June 2025
car only in for recall but fully checked and cleaned.
16 June 2025
Having the servicing work carried at Torbay, it was the same as the sales, when I purchased the vehicle, both aspects being so easy, and made to feel totally at ease, and nothing is to much trouble for them, so welcoming.
15 June 2025
As above really all good
15 June 2025
As above
14 June 2025
see aboove
14 June 2025
Friendly and approachable
13 June 2025
Ocean are efficient and seem to maintain my vehicle well.
12 June 2025
as above
12 June 2025
They were very helpful and efficient
11 June 2025
Did the job i required in the time I wanted
10 June 2025
Service good, staff very helpful and friendly
08 June 2025
Always updated on progress
08 June 2025
Very pleased as always the staff at Ocean stuck to there time slots & the vehicles are always in & out within the pre-arranged times, as on my last visit I had a hospital appointment I couldn't miss & once I explained my situation they had me in&out
05 June 2025
Ocean Torbay have given me the same outstanding service for many years and several cars purchased I have from them. I don't need to go anywhere else and happily recommend them.
03 June 2025
Can't fault them Brilliant
03 June 2025
I was kept informed of the progress throughout the day.
02 June 2025
Was very good service I guess just took a bit longer than I expected was all ok though
25 August 2025
Took on my car repair at no notice, and facilitated repair rapidly, minimising inconvenience while I and my children were on holiday. Kept me fully up to date with progress and completed the work fully, satisfactorily, and promptly.