About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

103 ratings and 61 comments received in the last 90 days.

12 October 2025

Very professional yet friendly approach . Good team work. Happy overall although I have given 4 stars because I believe there is always room for improvement.

12 October 2025

Excellent work

11 October 2025

All Good - shame lifts home are no longer available

07 October 2025

Good service & met expectations.

05 October 2025

They looked after me and my car.

04 October 2025

Any service at the dealership will be satisfactory and give me the confidence that my car is safe to drive.

02 October 2025

Good service and work done in a timely manner, friendly staff

01 October 2025

As above

30 September 2025

My car was serviced quickly and everything carried out in a timely, professional and efficient manner!

29 September 2025

Timely service . Ok price

See all reviews

29 September 2025

Good service

28 September 2025

I was informed of advisory work but was in no way pressurised into getting any of it done immediately, as I have been with garages in the past.

27 September 2025

Been a regular customer with Ocean for the past 15 years with buying new cars and after care service always very professional and friendly.

27 September 2025

Friendly and efficient

25 September 2025

The work was carried out on time, and the car was returned washed with a clean interior.

25 September 2025

I was fully informed of the progress of dealing with my car Professional and knowledgeable approach to problem

24 September 2025

Overall exceptional customer service

24 September 2025

One major prblem! The car failed its mot and had to be kept at the garage overnight. This left my wife and i , both in the mid eighties and with mobility problems with a 3 hour journey back home and then another 3 hours back to the garage!

24 September 2025

I have never had a problem using bmw,respectfull staff

22 September 2025

My car was in the garage for nearly two weeks for what transpired to be a faulty battery. I was given a courtesy car for only two days and told to return the car on a bank holiday Monday. On returning the car there was no one in the office. Very poor

14 September 2025

Helpful and courteous

12 September 2025

You cannot fault it in anyway.

10 September 2025

I took my car in clean came out clean . it's the best garage better than ford vw etc so keep up the great work

09 September 2025

Hassle free service

09 September 2025

all the members of staff are very friendly and helpful. The booking in and collection have also been speeded up and simplified

09 September 2025

Fast and efficient, team very welcoming

02 September 2025

Navigation was corrupted from the previous weeks annual update download from BMW and this was resolved successfully. Standard service was all good. Notes of action required in the future matched with those from an independent MOT garage 2 days apart

31 August 2025

The experience was good from bmw staff

30 August 2025

Sorted issue and kept me informed on progress lovely team and great service

29 August 2025

I have dealt with Ellie and James at the Paignton branch of Ocean. I have been very impressed with how they know customers names and they are interested in how they can help. I always get friendly smile, nothing is too much trouble.

25 August 2025

Had minimal contact with staff but what I had was good.

25 August 2025

Took on my car repair at no notice, and facilitated repair rapidly, minimising inconvenience while I and my children were on holiday. Kept me fully up to date with progress and completed the work fully, satisfactorily, and promptly.

21 August 2025

Everything as expected

21 August 2025

Good communcation, all went smooth

20 August 2025

Staff were very efficient

18 August 2025

No issues at all

17 August 2025

Would have given 5 stars but the complimentary valet was only 25% completed. I'm always happy to spend the higher BMW service prices because of the usual extras offered. I'm a little disappointed.

17 August 2025

My long term experience with Ocean has always been good. Very friendly staff and knowledgeable.

16 August 2025

As above

14 August 2025

Advice is straight and honest.

14 August 2025

Too expensive

12 August 2025

I waited at Ocean in the customer lounge, nice music & a good selection of magazines, star dropped for lack of choice in respect of the refreshments, no decaf options or alternative milk options - Surely those choices are standard these days?!

12 August 2025

This time I went to BMW to have my car MOT done. Because the front right tire was severely worn, I requested a four-wheel alignment. The staff was very considerate and gave me a discount. I am very grateful. Since my other tires had their MOT replace

10 August 2025

Great customer service, and the car servicing while you wait is very convenient.

06 August 2025

I was completely satisfied, i feel i can trust them with my car and they have my best interests at heart

06 August 2025

A courtesy car was not available

05 August 2025

As above

05 August 2025

See previous answer

02 August 2025

As above

02 August 2025

Exceptional the only that I would say I was quoted £277 for per tire for my X3 and I actually got the Pirelli's rum flats star rated for £187 per tyre

02 August 2025

I booked my appointment on the app, it showed the appointment on the app, but there was no record of it in the system at Ocean Torbay. Although it was sorted out quickly and with no fuss, it makes me question the booking system

29 July 2025

Quick service and updates all the way

28 July 2025

Everything went well and on time

28 July 2025

Satisfied

27 July 2025

Excellent communication attention to detail

23 July 2025

1 Failed to provide feedback on advisory work. 2 Overcharged by £50, promotional discount not applied to bill. 3 Failed to respond to email, requiring chasing numerous times. 4 Quoted for work that wasn't required amounting to fraud: Deception.

22 July 2025

I was very satisfied with the service I received at ocean Torbay. The staff are very friendly and helpful.

21 July 2025

Happy with service i received

20 July 2025

Service advisor was good explained everything

19 July 2025

James was excellent!

19 July 2025

Very thorough

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