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WELCOME TO OCEAN TORBAY

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Lifestyle Clothing

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Golden Ticket Event

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BMW Help: Recalls

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10% Off Lifestyle this Summer

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Royal Cornwall Show

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Ocean Accident Repair Centre

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Staff Vacancy - Parts Advisor

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Staff Vacancy: Vehicle Technician

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Ocean Torbay Golf Day

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Ocean customer collected his new BMW 7 Series.

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Ocean Torbay supplied Tower House School.

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Winners of Ocean BMW Torbay's competition.

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OCEAN SUPPORTS TORBAY BMX CLUB.

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Ocean customer collected his new BMW 1 Series.

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Ocean customer collects his new 2 Series Convertible.

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Gender Pay Gap Reporting 2018

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No complaints

Service

Friendly and approachable staff that want to help!

Service

Very professional

Service

It was for a recall and I was expected to have coffee in the waiting area before my car could be taken. I was asked if I wanted it cleaned and said yes -it was not cleaned. I was told someone would collect me when it was ready- no one did

Service

Friendly, informative and efficient service reception staff with great customer care credentials. May it continue into the future.

Service

Unsatisfactory response to fault detected and recommended on MOTAlso response to issues with alloy wheels since buying car and during warranty

Service

Service was very good

Service

Great client focus!

Service

Work carried out as agreed within time, explanation of what work needed to be completed.

Service

See above

Service

After service I had a coolant leak and had to return the car. Also after service I had a breakdown linked to exhaust system. I think the first issue almost certainly linked to the service. The second issue may or may not have been...

Service

Cost

Service

Very satisfied with the service provided but would like to still receive a printed sheet of work carried out as I have nothing to keep on record

Service

Pleasant staff ,comfortable seating area

Service

Always attentive to any needs.

Service

not kept waiting too long problem solved

Service

Work completed on time and on estimate

Service

The whole experience was excellent, from customer service, employee attitude. In face the dealership exuded a feel good factor.

Service

Booked the car in ,drop it off collected it no problems

Service

Booked in for review of suspension fault. Did not get update on review and had to ring garage at least 4 times to get update on progress. Garage did not ring unless I contacted them in the two weeks they had vehicle.

Service

Always issues at Ocean Torbay, excessive waits (1.5 hours to change a headlamp bulb), had car MOT'd and 2 new tyres, told would be ready between 4-4.30pm, at 5pm I had to demand my car as children waiting to be picked up.It's the same every time

Service

The staff at Ocean Torbay where extremely helpful and polite, the lady on reception was particularly helpful, they did everything they could to get my car repaired as quickly as possible.

Service

Contact was maintained over two days as to work needed and progress to a level where my confidence was happily kept looking forward to once again sitting behind the wheel.

Service

As above I had to wait over a week with the engine missing to get it fixed.

Service

I would have given Ocean 100%, but I had a problem with my sons "older" 120D and it was very difficult to get real assistance on this ( almost because they knew he couldn't afford to spend a lot) It was not easy to get diagnostic results

Service

Very difficult to get through to service dept through the auto answering system and several long delays were experienced. Car was handed back 1 hour after predicted time.

Service

Lack of availability of courtesy cars despite car having to be in for 2 days.

Service

Not informed MOT was due within a week of a service. 1.5 hour journey to our dealer.

Service

They helped with a problem I had.

Service

Efficient service

Service

excellent service.Shawn dealt with me i cannot praise him enough.

Service

My query was dealt with in an easy-to-understand manner. I was able to discuss it with the technician in a friendly atmosphere.

Service

Staff are very conscientious, professional and thorough.

Service

Everything was just as explained and they were able to salvage the mirror.

Service

Well received at the service department and car returned prompt and clean

Service

polite, friendly and efficient

Service

Very efficient diagnosis and quick resolution of problem

Service

Always do the job properly

Service

No quibbles about a warranty matter - sorted to my complete satisfaction.

Service

Car booked in for an MOT before it was due.

Service

Good

Service

Able to talk through with service staff work being carried out.

Service

Kat and Sean, the 2 staff I dealt with on the day, went above and beyond the call of duty in helping me with a phone connectivity issue. They really could not have been more patient and accommodating. They are true ambassadors for Ocean and BMW.

Service

We just called in as our X5 had to have ad blue put into it , and we had a 3 hour drive home , as we had been at our holiday home . I bought the vehicle in Maidenhead and should have had ad blue topped up before I took possession of the vehicle.

Service

Timing is always optimistic and if the car should be washed as part of the offer then please do so rather than ask if it should be?

Service

No delays. Look after you when waiting. Good feedback. Even wash and clean the car, although they don't use a leather to clean off excess water leaving water marks.

Service

Even gave me a better car whilst mine was in.

Service

Very friendly team. Flexible in scheduling appointments. Good timekeeping.

Service

Ocean garage have great people working there that really look after you

Service

Even though I am a very regular bmw purchaser I was given all the time that was required in a very friendly and relaxed manner without any pressure

Service

completed service as I had expected in the time predicted when I booked car for service.

Service

It was the service they gave me. I don't think I would've got it anywhere else.

Service

The problem was diagnosed and fixed quickly in full, across 2 working days and staff were friendly and helpful.Unfortunately, despite prior warning about it, my centre console piano black trim was scratched and the cleaning could've been better...

Service

No hassle, lift home & back provided & all work completed on time.

Service

Very

Sales

Friendly and Knowledgeable staff ,were able to answer all questions asked and kept us fully updated and informed on progress of the vehicle delivery.Nothing was to much trouble for them.

Sales

Excellent sales staff who kept me informed of my cars progress through the manufacture and delivery process.

Sales

The process has been efficient from start to finish - all staff have been very helpful and customer service is excellent.

Sales

The Service was excellent.

Sales

Be a use what was said happened

Sales

very happy with salesman explaining all

Sales

no complaints

Sales

The purchase and delivery went very smoothly and the staff gave excellent advice and options.

Sales

excellent service from everybody

Sales

Everything went smoothly and the car was fully explained to me