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Even though I am a very regular bmw purchaser I was given all the time that was required in a very friendly and relaxed manner without any pressure
I was waiting in the coffee area when a chap came and told me that I could not be found so my car had gone into the workshop without any prior discussion having been sitting in the area for at least an hour and a half, the receptionist was aware
Car wash not the best.
completed service as I had expected in the time predicted when I booked car for service.
It was the service they gave me. I don't think I would've got it anywhere else.
No hassle, lift home & back provided & all work completed on time.
The problem was diagnosed and fixed quickly in full, across 2 working days and staff were friendly and helpful.Unfortunately, despite prior warning about it, my centre console piano black trim was scratched and the cleaning could've been better...
Dealt with reason for visit and answered other questions
I found the Ocean Torbay's service seamlessly helpful and efficient. I arrived out of the blue, a stranger to the area, with a problem. The next day I was driving home with peace of mind following a fix. The service reception guy was very helpful.
So easy to deal with and nothing is too much trouble
On collection of the vehicle, which was some hours after I had been told it was ready, I still had to wait whilst the bill was made ready which is a waste of customers time.
Excellent customer care. Sales team are extremely friendly and always welcoming.
Problem sorted fast and repaired at same visit
Everything was done as I would have expected.
It took a long time to book in, did not like the charge for the loan car and the insistence that I put fuel to the correct amount. When I dropped it off the reception person was not very friendly, when I went to collect the two I dealt with were very
The timing of receiving the car and the use of another excellent product while my car was been dealt with was excellent and very much appreciated. The service team are, well, just excellent in every way from the engagement to managing all concerns !
Very happy with staff
Everything went smoothly and the car was fully explained to me
Sales rep knows the X5 spec and what we were looking for. Made process easy