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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was kept waiting far too long before anyone came to tell me what the problem was. Two hours in all. Sending me a video afterwards was interesting but it did not compensate for lack of human contact

Service

The Team is a joy to deal with, happy days

Service

on time plus pick up and return from my place of work

Service

Seamless process

Service

Gave me plenty of time and explained things well

Service

polite and helpful staff who keep customers updated regarding the progress of the service

Service

Dropped car off half hour before appointment. Had a lift to shops to wait. Was told 3 to 4 hours max. But I was kept waiting until 17:30 before we were picked up and collect car, 6.5 hours! Plus overcharged based on quote and awaiting money back.

Service

Special mention for Sean on the service team service above and beyond

Service

My car was booked in for 9.30am for a supposed 90 minute oil change, 5 and a half hours later I got my car back!! As far as I'm concerned it was forgotten as I had to ring at lunchtime to see if it was done and took ages to get an answer.

Service

the service rep John was first class

Service

Everything was done on time and as promised

Service

Exeter BMW vacuum the car when booked in for a service whereas this was not done. Also driver window had the words written on it- 'Do not drive split tyre' which was not removed. It was a dark when I picked up the car but should have been checked

Service

Very high standard of service and after sales care has been brilliant too.

Service

Service was completed on time with no problems

Service

Service well organised and carried out efficiently and all work needing to be undertaken explained fully and where required authorisation sought from myself to proceed

Service

Could not be better, well done!

Service

Lent courtesy car and the car was fixed. Helpful staff

Service

Had four tyres - Price ok, dealing with garage fine - but next day when checked tyre pressures one was at 45, one at 32, one at 36 and one at 38 and two of the tyre dust caps were missing, so have had to purchase new set from Halfords.

Service

Whenever I have used workshop services, I have been contacted to collect my car. When I arrive at the centre I am asked to take a seat, about 20+ minutes later someone comes over from service desk. Good reason this time but usually just a delay.

Service

job done in time expected ... friendly and professional

Service

The original booking for winter wheels fitting did not recognise that a service was needed as well. This caused problems as the work could not be done when I was there. I was unable to take the car back due to complications. Finally sorted by garage

Service

Always friendly greeting and helpful always made welcome

Service

Everything as expected had no problems with service

Service

The problem with the discharging battery and replacement module was dealt with and explained well.I would mention Nigel,Sean & James for their input into this matter

Service

Good service, but speed/speed limit readout issue not resolved so I'll ask again at next service.

Service

No problems . Everything on time . Lift home and collection much appreciated .

Service

Welcomed by name on arrival in service reception. Provided with a brand new 3 series touring for 24 hours. My car returned cleaned and with a service report. No charge for the recall.

Service

Waiting for a car to be serviced is a tedious job where ever you are but seats are comfy enough for the duration. Work done in 15 minutes over stated time anticipated so not bad going - declined free valet to save time and little point in the weather

Service

As mentioned above all aspects of the arranging, attending, car provided, communications, personal attention and very satisfactory outcome to the few small repairs that needed attention in addition to the service visit were all discharged excellently

Service

The car came in for a service and health check and was released back to me with a warning light on, washers not working and a possible fault on the window. Also quoted the wrong price on the telephone when booking the car in but that was honoured.

Service

As a loyal customer of BMW for over 15 years to be told that BMW would not entertain any reduction in overall cost under their loyal customer scheme.

Service

...job done as expected; no issues encountered

Service

They had the charger in stock and kept it by for me.

Service

I'm happy with the service, opted for an increased service which added £80 but slightly disappointed that the finishing touches weren't given in terms of a wash and valet- for the price paid I would expect this service.

Service

Good service friendly approach to customers

Service

A free health check identified some items required attention

Service

Felt more valued than when I went to BMW in Exeter for the same reasons as to why I came to Ocean

Service

Service package did not cover service requirements set by BMW

Service

To long to wait to give hand car over, also at time of collection.

Service

Friendly helpful sales team, pleasant environment

Service

See last answer above

Service

They did everything that they said they would.

Service

Excellent service from beginning to end.

Service

Polite, friendly, efficient staff/service.

Service

A great salesman

Sales

Excellent support and advice from a dedicated salesman (Scott Evens). Communication was very good throughout the process and I found all the personnel at the Centre to be most helpful.

Sales

Answered any queries I had showing a vast amount of knowledge on the product

Sales

I have always had excellent service from Ocean BMW in Torbay and the purchase of this car was no different.

Sales

Ricky the salesman and Ashley the service manager are an asset to the business very knowledgeable

Sales

They were polite, listening, and took the effort and time meet our specification and the time schedule was kept.

Sales

The sales representative was extremely helpful, knowledgeable and accommodating. This is the 3rd BMW I have purchased and Scott is by far and away the best sales person I have dealt with.