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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was kept waiting far too long before anyone came to tell me what the problem was. Two hours in all. Sending me a video afterwards was interesting but it did not compensate for lack of human contact

Service

The Team is a joy to deal with, happy days

Service

on time plus pick up and return from my place of work

Service

Seamless process

Service

Gave me plenty of time and explained things well

Service

polite and helpful staff who keep customers updated regarding the progress of the service

Service

Dropped car off half hour before appointment. Had a lift to shops to wait. Was told 3 to 4 hours max. But I was kept waiting until 17:30 before we were picked up and collect car, 6.5 hours! Plus overcharged based on quote and awaiting money back.

Service

Special mention for Sean on the service team service above and beyond

Service

My car was booked in for 9.30am for a supposed 90 minute oil change, 5 and a half hours later I got my car back!! As far as I'm concerned it was forgotten as I had to ring at lunchtime to see if it was done and took ages to get an answer.

Service

the service rep John was first class

Service

Everything was done on time and as promised

Service

A great salesman

Sales

Excellent support and advice from a dedicated salesman (Scott Evens). Communication was very good throughout the process and I found all the personnel at the Centre to be most helpful.

Sales

Answered any queries I had showing a vast amount of knowledge on the product

Sales

I have always had excellent service from Ocean BMW in Torbay and the purchase of this car was no different.