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I was kept waiting far too long before anyone came to tell me what the problem was. Two hours in all. Sending me a video afterwards was interesting but it did not compensate for lack of human contact
The Team is a joy to deal with, happy days
on time plus pick up and return from my place of work
Gave me plenty of time and explained things well
polite and helpful staff who keep customers updated regarding the progress of the service
Dropped car off half hour before appointment. Had a lift to shops to wait. Was told 3 to 4 hours max. But I was kept waiting until 17:30 before we were picked up and collect car, 6.5 hours! Plus overcharged based on quote and awaiting money back.
Special mention for Sean on the service team service above and beyond
My car was booked in for 9.30am for a supposed 90 minute oil change, 5 and a half hours later I got my car back!! As far as I'm concerned it was forgotten as I had to ring at lunchtime to see if it was done and took ages to get an answer.
the service rep John was first class
Everything was done on time and as promised
A great salesman
Excellent support and advice from a dedicated salesman (Scott Evens). Communication was very good throughout the process and I found all the personnel at the Centre to be most helpful.
Answered any queries I had showing a vast amount of knowledge on the product
I have always had excellent service from Ocean BMW in Torbay and the purchase of this car was no different.