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The person I dealt with was very helpful, even providing me with transport home,and the service was second to none
Thank you for you r5-Star feedback. You chose a great time to get your air conditioning sorted, just in time now the weather finally looks as though it is improving.
Because everything I asked for was carried out in a helpful professional way.
Thank you for your kind comments about the team, I will ensure they are passed on to them.
Professional & courteous service
Very kind comments - thank you!
Very prompt turnaround to fix problem discovered on annual service
Thank you for your very kind feedback - we really appreciate your custom.
they completed the service on time ( perhaps a little early ) and cleaned the car
'They do what they say they will do' - Thank you!
extremely good service experience
We really appreciate your custom and feedback. Thank you.
All went just fine, car was cleaned immaculately after service.
'Courteous, Pleasant, Easy to Deal With' Great feedback thank you!
Booked in quickly told time it would be ready and to the minute it was.Car washed and vacuumed.
Brilliant. Thank you for your feedback.
£55 charge to tell me why the airbag light stays on intermitantly on the dashboard cluster. £4/500 to put it right. Outrageous.
Really good reception by very conversant and friendly staff.
Thank you, great to hear everyone looked after you well.
I felt the service given to me was second to none.m
Thank you. I will pass your kind feedback on to Sarah in our booking team.
Work was carried out on time and all queries answered.
I am glad the appointment text reminder helped. We looked forward to seeing you again soon.
All issues were dealt with promptly and efficiently (even minor ones I was not aware of). All those involved gave me the best of attention as always and left me completely satisfied. Absolutely 1st class!
Superb feedback thank you.
1. It was arranged by Torbay Plymouth for the Service to take place at Ocean Torbay on Thursday 26th and to be picked up the principle at Torbay and leave a car for me to use. Yet Simon arrived on Wednesday.
Apologies for the slight mix up regarding your collection. Our Sales Manager Gareth turned up a day early in error. Glad to hear everything went well on the actual collection date.
Seen and dealt with even though we did not have an appointment.
Great to hear we were able to fit you in. I will pass on your thanks to Sean.
The experience at Ocean in Paignton is always very good and the staff so helpful,I will return each time i need help from them, Well done Ocean
A true advocate of the business - thank you. We look forward to welcoming you again on your next visit.
because i was.
Thank you for your 5-Star feedback.
My experience was deplorable. A simple repair was wrongly completed which lead to my car being held in the bmw garage for an initial further 6 days. I had to cancel appointments and waste several hours of my time because of the total incompetence.
Caring staff determined to leave me happy, and a job well done.
Thank you for your great feedback, I will pass this on to our Aftersales Manager to look in to.
All expectations met
Brilliant - just what we are aiming for. Thank you
All well executed. Had to have new tyres so took rather longer than I had anticipated.
Thank you for your kind feedback. Glad you enjoyed the coffee!
Service and car valeting were excellent but it took 1.5 hours while I waited,which is too long.
Thank you for your feedback. We do quote 90 minutes for a standard waiting appointment however we do try to do things quicker for you whenever possible.
feel comfortable with Sean, makes allowances for my poor hearing.have done so
I am glad to hear we sorted everything for you. I will pass on your kind comments to Sean.
Ocean BMW did the job properly
Thank you for your custom and 5-Star rating.
Excellent professional service
Thank you! We look forward to seeing you again soon.
Staff very helpful; tyres fitted to time.
Thank you for your custom, we really appreciate it.
They forgot to put the new tyres on!
Apologies your replacement tyres did not arrive in time to be done at the same time as you other work. I am glad to hear everything is now sorted for you.
Thank you for taking the time to provide us with your feedback - it is very much appreciated.
Wow! Many thanks for your great feedback.
Pointless and inaccurate advisory notes added to my MOT service manager did not have a good enough explanation when asked about this.
Sincere apologies for the confusion regarding your recent MOT. I understand everything has now been resolved to your satisfaction.
Service took too long. Didn't get phone calls updating or explaining reasons for delay.
Apologies, there seems to have been some confusion on this visit. We had notes on the job to call you when the car was ready and we only had the car for two hours to do a brake fluid change and MOT. We are always happy to keep customers updated but on this occasion everything seemed to be within the initial timescales quoted. Sorry for any inconvenienced caused.
Excellent service, friendly, convenient prompt.
Amazing feedback thank you. '35 yers, 20 odd vehicles still happy'. Thank you for your continued custom.
I phoned the given number to book a service appointment but this is a central facility and not the branch. I was advised that I needed a major service so made the necessary arrangements including transport. The car only required brake fluid replacing
Sincere apologies for the confusion. When your car says it requires a service on the display it could be for one of a number of reasons. Unfortunately until we physically read your key we can only estimate the service required by the estimated time and mileage since your previous service, hence the slight change when you arrived on the day. I am glad to hear you were pleased with the customer service provided by the Aftersales team.
Management at Ocean a Torbay are so caring and customer friendly Nothing is too much troubleAlso New 2 series active tourer is magnificent thank youPeter Ovall
Thank you Mr Ovall. If we can be of any assistance with your new car, do not hesitate to contact us.
I think the system obviously saved before you completed typing on this one. Thanks for your other comments regarding being happy with us 'doing what we said we would do'. We really appreciate your custom.
Helpful staff with good communication skills who kept me informed.
Thank you for your kind comments and 5-Star rating. I am delighted the team looked after you well.
The car was in for warranty work which was not finished on time. I took the courtesy car home and my car was returned the next day.
Friendly and knowledgeable staff made you feel wanted.
We have a very friendly team here at Torbay and it is great when this comes through in the service we provide. Thank you for taking the time to provide us with feedback.
The young man deserves admiration from you for his outstanding friendly customer service & advice!!!
Thank you for you very kind feedback. I will find out who looked after you on the day and pass on your compliments.
The service was handed efficiently. The long wait to collect my car (45 mins) let it down.
Apologies for the delay when collecting your vehicle. We do try to manage the vehicle collections however occasionally this falls slightly outside of our control when large numbers of customer arrive at exactly the same time. I am glad to hear the actual service was to the high level we aim for.
usual great service.excellent knowledgeable staff and was informed of how it would be fitted and what to expect to be visible after fitment.Even washed the vehicle ... impressive.
Thank you so much for your very kind comments and great feedback - we do appreciate it.
Despite booking over a week in advance my tyres/wheels were not delivered or ready for change. What should have been a morning job turned into 2 days. Very inconvenient
Sincere apologies that you were inconvenienced. Having investigated it appears that we were sent the incorrect wheels and as a result had to order the correct ones again overnight. I am glad to hear everyone looked after you when things were finally sorted - Sorry!
All very good, except car valet could have been better (dirty marks on drivers window and hood still had something green on it)
Thank you for your feedback. We do offer the complimentary wash and vacuum service with all jobs however we do not have the capacity to offer a full vehicle valet unless the vehicle is booked in for this in advance. We would be more than happy to do this for you but clearly we would need your car for longer to allow us to clean the vehicle fully inside and out.
Staff explained what was required and offered advice as needed
Great to hear the team looked after you well. We look forward to welcoming you again soon.
Friendly staff, and excellent service, have been using Ocean Torbay since moving to bay in 2004, and always had excellent service and any issues have been dealt with easily and quickly.
Thank you so much for your very kind comments and continued custom. We very much appreciate it.
Jon Dixon, sales person at Ocean Torbay was very good, no pressure at anytime, which made buying the car a pleasure. The car came exactly as orders and on time.
Thank you so much for your kind comments and feedback - I will ensure this is forwarded on to Jon. We hope you are enjoying your new car.
I have always bought my cars from Ocean BMW at Torbay through Jonathan Dixon because he and the dealership are excellent. The service is excellent, I don't have to worry about anything, just choose my new car and everything else is taken care of.
Fantastic comments thank you, I will ensure they are passed on to Jon.
Trevor Larkin has been amazing. He listened to exactly what I wanted and I now have my beautiful bmw and I have never been so happy! Communication was never a problem and he got me my car quickly and efficiently. Thank you so much!
Thank you so much for your great comments. I am delighted to hear Trevor looked after you well. I will pass on your feedback.
Sales person extremely friendly and helpful
Thank you for your custom and feedback, we hope you are enjoying your new car.
All explained well, good, efficient and friendly staff,calls returned and car delivered early
Thank you for taking the time to provide your very kind feedback. We really appreciate your customer and comments.
Have been customer of Ocean BMW Paignton for 24 years and have never experienced any problems. Salesman friendly and knowledgeable and has arranged several test drives over past years. New car was presented to my full satisfaction.
Thank you for you excellent feedback, I hope you are enjoying your new car.
Due to me being very busy with a bereavement Trevor was good enough to keep me informed on the situation with the car I was interested in and gave me up dates till I was able to get to him with my family to purchase it
I am glad to hear we were able to assist in the circumstances. If we can be of any further help moving forwards, please do not hesitate to contact us.
Ocean are very easy to deal with and always go out their way to help with the purchase. They give a lot of help with the getting use to the new car stage of the purchase.
We hope you are enjoying your new car. If you have any questions, please don't hesitate to pop in when you are next passing or give us a call.
Ease of purchase
Thank you for your custom.
Got the car a wantedAt good priceGot quicker than expected
Thank you for your very kind feedback and continued custom. Great to hear we even exceeded your expectations!