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We were both very pleased particularly with Ashley Scott he reacted to our plight very quickly and efficiently he was also very accommodating as we were on holiday
Great to hear everything went smoothly for you. I hope your holiday was not interrupted and you had a safe journey home. You know where we are now if you are back down on holiday again in the future.
Ashley handled my ACU repair in a professional manner. I would have marked "Completely Satisfied" if the cost of diagnosis was not so high. £99 for plugging a lap top in to just identifying the faulty part I feel is too high.
Thanks for your feedback. I understand that people feel that we simply plug a laptop into the car for diagnosis, we actually have to follow a strict test plan as laid out by BMW to determine the cause of vehicle issues. In this instance our set charge actually saved you just under £15, if however this had taken us longer to find the problem it would have saved you a great deal more. We implemented this to give customers 'peace of mind' in relation to overall costs. I hope this helps.
The service was very good.
Thank you so much for your kind feedback and 5 Star rating, we really do appreciate your custom.
Staff were friendly and helpful.
Thanks for taking the time to provide us with your kind feedback. We look forward to helping you again soon.
Was surprised that I had to leave the car 2 days for simple service and MoT due to simple oil seal being split and not held in stock.
Sincere apologies for the delay in getting your car back to you on this occasion. Unfortunately the oil seal spilt during the job and due to this being a high performance vehicle we did not have a replacement in stock. This has been rectified moving forwards.
Why despite my frequent use of your service department did you not notice that my washer system was clogged with algae so much so that the entirer system had to be replaced
I was sorry to read you have had issues with your washer system. Due to the location of the pipe work feeding this system it is not something that is clearly visible. I also understand that the recommended screen wash has not been used which obviously will have an impact on the problem. Hopefully we canb get this resolved to your satisfaction as soon as possible.
The service was very good.
Thank you for your kind feedback and 5-Star rating. We do appreciate your custom.
Thank you for your kind feedback and 5-Star rating. If we can help any further, please do not hesitate to contact us.
It was not a booked appointment as I only needed a check on the cigarette lighter function
Thank you for your comments about the staff, I will ensure your kind comments are passed on to them. I am glad to hear we were able to get you straight in and fix the problem on the day for you.
My vehicle had a coolant leak, which Ocean attended to with their usual efficiency. However the cost to put this simple error right was in my opinion "prohibitive" Over £600 and will certainly influence my decision if further work is required
I am sory to read about your concerns over the costings for your recent visit. Having investigated your specific job it appears that due to the location of the part that needed to be replaced, the labour aspect of the job was the biggest proportion in this instance. We have tried to assist by not charging for the initial diagnosis.
Extremely disappointed with the quality of work carried out on my vehicle at the centre. The vehicle has been returned 4 times with different problems with the driver seat and yet again it's not resolved. The vehicle was also damaged on this occassio
I am really sorry to hear that you have had issues with the replacement cover on your front seat. I will personally liaise with my Aftersale Manager to ensure that this is resolved as quickly as possible for you. I understand we have already been in touch regarding sollecting your vehicle on a suitable date.
The only thing I found was a bit strange was that the service light was not reset.
Having checked into the details of your job it appears that the light has been reset for the work it came in for. The reason you still have a light showing is due to your MOT which is due early next month. If you need any further information please do not hesitate to give us a call.
Again wonderful service; a pleasure to deal with Jon Dixon at Ocean.
Thank you for your feedback and custom, I will pass on you comments to Jon.
Thank you very much for your feedback. I hope you are enjoying your new 2 Series Active Tourer.
My experience was an absolute pleasure, My best car buying experience yet.
Thank you for your incredible feedback. We have a great friendly team here at Torbay and try to provide this 5-Star service everytime. if you have any questions about your new car, please do call Harriet our Product Genius and she will be glad to help.
Dealt with Ocean Torbay many times and as usual a real pleasure.
Thank you for your continued custom. Your car looked fantastic, I hope you are enjoying it. Any questions, please do let us know.