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Damaged my car & left me without a handbrake -totally unacceptable.
Friendly staff, very helpful
Thank you very much for your kind feedback.
Timely, efficiently, courteously , it is always a pleasure to deal with Ocean, Torbay.
Amazing feedback thank you. We look forward to seeing you again on your next visit.
Serviced on time at specified price . Gearbox sump leak identified . Previous 3 year warranty check only a few months earlier had not identified problem but satisfactory goodwill solution was agreed and work carried out efficiently .
Great to hear everything was resolved for you during your visit.
Prompt and efficient service
Thank you for your 5-Star rating. Very much appreciated.
Expectations exceeds and team at ocean fitted car repair in at very short notice was on holiday at the time
We hope you enjoyed the remainder of your holiday - delighted we were able to assist quickly for you. If you are down this way again, you know where we are.
The service team
Thank you for your 5-Star rating.
the service was quick with comprehensive information and courteous
Amazing feedback - thank you for your custom.
Great friendly service
Thank you for your 5-Star rating - great to hear the team looked after you well.
The service man was very good explained what they have done Execent service 5 star
Great to hear the team looked after you well. Thanks you for your 5-Star rating.
You were on time with my MOT, and kept us informed of progress.
We very much appreciate your continued custom and feedback - thank you.
I was given a time slot to suit me, and received very friendly and courteous attention
service superb cannot fault anything
Thank you for your kind feedback and 5-Star rating. We very much appreciate your custom.
Honest, prompt even during a total power outage.
Thank you for your kind understanding - this caught us a bit of guard but we managed to work through it.
As always the service experience was excellent.
Superb feedback - very much appreciated. Thank you!
I was made to feel very welcome from the lady at reception and taken to the " lounge" where after a short wait was met and taken to a desk to confirm my booking and hand over the keys.
Thank you for your very good feedback, we have started this approach recently and it is working much better for our customers. They sit in a comfortable area whilst we get the paperwork ready for signing and loan cars brought round to the front of the building etc. This way we can get you on your way as quickly as possible.
Quick and efficient
Thank you for your kind feedback.
Polite friendly and competent, fast service and comfortable waiting area
Lovely feedback thank you. Great to hear we are the best BMW Retailer you have visited.
Convenient times arranged for drop-off and pick-up. Very friendly and helpful staff.
Great feedback about the team, I will make sure this is passed on to them.
Thank you for you kind comments and 5-Star rating, we very much appreciate your custom.
Thank you for your custom and great 5-Star feedback.
The experience was a pleasure. They could not have been more helpful and efficient. Worth the 5 hour journey to get to them.
Wow! Thanks for your fantastic feedback. Great to hear the team made the trip worthwhile and hassle free.
Was extremely happy with the service provided
Thank you very much indeed for your custom and 5-Star rating.
Sorted out the issue quickly. Nice and polite staff.
Great feedback thank you. I am glad to hear the team looked after you well.
All fine but car not vacuumed well
I am sorry you felt the car was not vacuumed well. We have recently made some changes in our valeting team so hopefully things should be resolved moving forwards. If you are passing, please pop in and we will do things correctly whilst you have a quick tea or coffee.
Good service as always
Thank you for your continued custom - we very much appreciate it. We look forward to seeing you again soon.
It did take longer than advised
I am sorry to hear things took longer than predicted at the point of booking. Looking at the job card the delay appears to have been down to the additional unforeseen fault we discovered with your washer jets. Great to hear the team looked after you well on the day - thank you.
the clean was not up to their usual standard
I am sorry to hear you felt the clean was not to our normal standard. We offer an free of charge wash and vacuum with servicing, if you would like a full valet we can arrange this for you at an additional time and charge. If you would like to pop in when you are passing we will be happy to provide you with another courtesy wash and vacuum.
Repairs carried out to high standard. Plus car came back valated.
Thank you so much for your kind feedback and 5 Star rating.
Staff very polite and helpful. No problems at all with the service. Only thing I would suggest is to be offered a courtesy car as arranging a lift to and from the garage and also to work and back was a pain.
Thank you for your feedback. We do offer courtesy cars but obviously do have a limited number available, our lead time for servicing with a loan car is normally a few days longer that if not required. We can also assist with dropping you home if required in the future.
Very accommodating and efficient
Thank you for your kind feedback and custom, we really do appreciate it.
Car went into workshop on time. Service done and the asked if I would like car washed. Yes!!
Great to hear everything went well during your visit. If we can of any further assistance, please do let us know.
Called whilst on holiday without appointment and was attended to straight away and consequently had minimum delay in getting back on road
I am glad to hear we looked after you whilst you were in the area. If we can be of assistance when you are next down on holiday, do let us know.
'Customer always first' thank you for your kind feedback. They are very much appreciated.
Good service, but took quite a long time
Sorry to hear things took longer than planned. I will investigate with my Aftersales team to find out why this happened.
I took my car in with a noise / creak coming from the dashboard when going over bumps and around corners. This has not been sorted out and is just about the same as it was when I brought it in ??. However, I was told I needed front brake pads £239
I am sorry to hear that things are still outstanding with you car. I will arrange for a member of the Aftersales team to contact you to arrange for us to have another look at your car at a convenient time for yourself. Regarding the brake pads we do perform a free of charge health check on your vehicle and this has highlighted the potential replacement - we can send through a personalised video of your car if this helps to explain exactly what is required.
Very good service from them
Thank you for your custom.
Quick efficient booking in with flexible time slot to allow for travel.
Thank you for you kind feedback - we really appreciate your custom.
Flexible appointment and good booking service, welcome and facilities at dealership, work completed on time.
Perfect - exactly what we are aiming for - if we can be of more assistance please do not hesitate to contact us.
It was just a basic service, so difficult to comment really, the staff seemed efficient, the service manager was a nice chap, and the whole experience was very good
Great feedback - thank you for your additional comments. Great to hear the team looked after you well.
I was dealt with quickly and efficiently and the service manager was very helpful.
Thank you for your kind feedback, I will ensure this is passed on to my Aftersales Manager and his team.
First class service, very customer focused. Cannot fault the BMW team.
Amazing feedback thank you. We look forward to seeing you again on your next visit.
Took a lot longer than advised on the phone
I am sorry to hear you thought the visit took longer than expected. The car was actually booked in for a 90 minute waiting appointment and it was completed in 76 minutes according to our systems (possibly a communication issue). I trust everything completed on the vehicle is to your complete satisfaction.
High quality service from start to end
Thank you very much for your custom and 5-Star feedback.
Because it was a car that was already completed there were items that I wanted but couldn't get which was a little disappointing. Getting a car to my complete satisfaction meant I couldn't get the same discounts.
Trevor was fantastic throughout. Helpful, patient & honest.
Thank you so much for your kind feedback - I will ensure it is passed on to Trevor.
Trevor Larkin and Gareth Watton far exceeded customer expectation. They were both friendly, approachable and kept us informed throughout. Fantastic service and highly recommended!
Amazing feedback thank you. We have an extremely friendly team here at Torbay and it is great when this comes across to our customers.
Easy to deal with, and produced a quality product at a agreeable price
Thanks for your fantastic feedback and 5-Star rating. We very much appreciate your custom.
The team did everything they could to help me get the car I wanted and responded quickly and clearly to questions
Thank you very much indeed for your custom. We hope you are enjoying your new car. If you have any questions, please do let us know.