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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Meet the team

Graham De Val

Group Managing Director

Simon Emery

Head of Business

Gareth Watton

BMW Sales Manager

Gary Bolton

Service Manager

Mark Levesley

Parts Manager

Mervyn Ough

Group Accountant

Cathy Pearson

Group Customer Relationship Manager

James Hobday

Group Marketing Manager

Kevin Chalmers

Group IT Manager

Karen Garratt

Group HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 24 ratings
    • 5 comments
  • Service

    4.4
    • 60 ratings
    • 28 comments

I have the collection and drop off service.

Service
I am glad to hear everything went okay for you. People do find this service very helpful.

Very good service from the centre.

Sales
Thank you very much, I will pass your feedback onto everyone involved. We look forward to welcoming you again soon.

Very good service.

Service
Thank you for your feedback, if we can help with anything further, please do not hesitate to contact us.

I had no complaints.

Service
Thank you for your feedback, we really appreciate your custom.

the sump cover was not fastened up properly and fell down.

Service
Sincere apologies for the inconvenience caused in relation to your engine undertray, I am glad everything is resolved to your satisfaction now. I will investigate internally what happened on this occasion.

the car was recovered by a third party for drive train fault, the dealer was not very responsive to phone calls to ensure the car had been delivered and how long the repair would take despite two telephone messages being left.

Service
Apologies for the communication issues. Whilst we are at the mercy of BMW UK for the parts supply we clearly could have kept you up-to-speed with the progress better. I can see from our system that we did try to contact on a number of occasions but clearly without success. We do appreciate your feedback – thank you.

The service was very good.

Service
Thank you for providing your feedback and 5-Star rating. If we can help any further, please do not hesitate to contact us.

I have been a customer with Ocean Torbay for many years. In that time any servicing I needed to my cars have always been met with friendly and courteous staff. I also find the technicians, are friendly and fully experienced in their work. A+

Service
Thank you so much for your amazing comments. We go to great lengths to try to provide the highest levels of customer service and your comments remind us why we do this.

everything was fine

Service
I am glad to hear everything was okay with your visit. If we can help with anything further, please do let us know.

Martin Pearce was very good

Sales
Thank you for you feedback. Martin is a long standing member of the team and provides a consistant friendly service. I will ensure your comments are passed on to him.

I was particularly impressed with the video updates that Mr Larkin sent me whilst I was abroad and needed to make travel arrangements to collect the new car…It was very helpful.

Sales
I am glad everything went smoothly for you and you liked the new personal videos that we offer. I will ensure you great comments are passed on to Trevor.

Everything was good.

Service
Thank you, we look forward to assisting you again in the future.

I thought it was all done very well; my car is a company car there was a fandango as it had to authorised by the leasing company.

Service
Sorry about the 'fandango', sometimes it is frustrating waiting for leasing companies to authorise work as it just holds you the customer up from getting on with your day. This is something that we have communicated to BMW UK to see if we can get speeded up.

They have been brilliant. They could not have been more helpful.

Sales
Amazing feedback, thank you very much indeed. We hope you are really enjoying your new car.

Excellent service. It was good.

Service
Lovely feedback, thank you very much indeed.

This was a surprise purchase and remained a surprise until in the show room when the personal plates were put on the car. Wonderful

Sales
I am delighted to hear that everything went smoothly with you excellent plans. If we can be of any further assistance, please do not hesitate to contact us.

they are very friendly. it was very smooth.

Service
Thank you for your feedback and 5-Star rating, we have great team here and I am glad they sorted everything to your satisfaction.

there are extremely efficient and trustworthy.

Service
Thank you for your kind comments. We are now using video systems such as CitNow to send footage through to customers showing them what is required on their vehicles, this provides customers with peace of mind and confidence about the work being carried out.

Only a change to summer tyres but excellent service, tyres collected from home, fitted next day and winter wheels and tyres delivered, clean the following day.

Service
I am glad everything went smoothly for you. Thankfully the weather has improved finally to get you back onto your summer tyres.

When I came to collect the car it was not ready and I had to come back the third day to the centre to pick up the car.

Service

i was completely happy

Service
Perfect, we are aiming for this response everytime with every customer. Thank you very much indeed for your feedback.

they were great.

Service
Excellent feedback, thank you! If we can be of any further help please do not hesitate to contact us.

Completely satisfied - an issue was picked up during the 'end of warranty' check and a timely return was booked convenient to me and the repairs were made to plan and to my full satisfaction.

Service
I am glad to hear everything is now rectified with your vehicle. The end of warranty checks are proving to be a welcome check providing comfort that everything that should require fixing under the terms of the warranty are done before it expires.

they are absolutely fabulous.

Service
Thank you very much indeed, amazing feedback.

Excellent service.

Service
Thank you for your great feedback and 5-Star rating, we realy do appreciate your custom. We look forward to seeing you on your next visit.

it took nearly two hours even though it was only suppoesed to take forty five minutes.

Service
Thank you for your feedback. Having looked at the job I can see that you were booked in for a waiting job at 11:30 and as a result we did not have a technician available when you arrived at 11:00. The clockings show us that the technician had completed the job in 42 minutes as promised, unfortunatley the the free complimentary wash would of been additional to this time. Apologies but I think this was a communication issue and the wait felt longer due to you your unforeseen early arrival.

The vehicle has to go back because of problems with cold starting.

Service
I can confirm that your car is now booked back in next week to rectify your cold start problem. I am sure we will get this resolved and get your car back running as it should. Apologies that we were not able to do this whilst your vehicle was serviced and MOT'd last week but sometimes this diagnosis can take time and it is difficult to guage how long this will take - the last thing we want to do is keep you hanging around longer than required.

They are excellent.

Service
Thank you very much indeed for your feedback, if we can be of any further assistance, please do let us know.

Only critism is I had to ask for a lift home, it was not offered.

Service
Apologies if this was not questioned at the time of your visit. We try to ensure that every customer is happy either waiting, has a loan car or requires help with onward mobility, sorry if this caused you any problems on the day.

Sean was really good, he kept me in the loop.

Service
Thank you for your positive feedback, I will pass this on to Sean.

I always use Ocean; they always give the same perfect service.

Service
Thank you very much for your fantastic feedback and 5-Star rating, it is great to hear when we get it absolutely right. We look forward to seeing you again on your next visit.

Car has different colour emitting headlamps. A bulb had been fitted a significant cost at last visit. Disappointed to be charged £75 to investigate at this visit. Why not check it when fitted?

Service
I am sorry to hear that you have had problems with different coloured headlights. having investigated this it appears that since the vehicle was launched BMW AG has changed its supplier and as a result the colour tone is very slightly different. The natural thing to do would be to obviously replace both bulbs but due them being xenon headlight the costs may well prohibit this at over £100 each. Should you wish to go this route please do let us know and we will assist all we can.

they were very good.

Service
Thank you very much indeed for your feedback and 5-Star rating, we look forward to seeing you again on your next visit.