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I was made to feel very welcome from the lady at reception and taken to the " lounge" where after a short wait was met and taken to a desk to confirm my booking and hand over the keys.
Thank you for your very good feedback, we have started this approach recently and it is working much better for our customers. They sit in a comfortable area whilst we get the paperwork ready for signing and loan cars brought round to the front of the building etc. This way we can get you on your way as quickly as possible.
Polite friendly and competent, fast service and comfortable waiting area
Lovely feedback thank you. Great to hear we are the best BMW Retailer you have visited.
Quick and efficient
Thank you for your kind feedback.
Convenient times arranged for drop-off and pick-up. Very friendly and helpful staff.
Great feedback about the team, I will make sure this is passed on to them.
Thank you for you kind comments and 5-Star rating, we very much appreciate your custom.
Thank you for your custom and great 5-Star feedback.
The experience was a pleasure. They could not have been more helpful and efficient. Worth the 5 hour journey to get to them.
Wow! Thanks for your fantastic feedback. Great to hear the team made the trip worthwhile and hassle free.
Was extremely happy with the service provided
Thank you very much indeed for your custom and 5-Star rating.
All fine but car not vacuumed well
I am sorry you felt the car was not vacuumed well. We have recently made some changes in our valeting team so hopefully things should be resolved moving forwards. If you are passing, please pop in and we will do things correctly whilst you have a quick tea or coffee.
Sorted out the issue quickly. Nice and polite staff.
Great feedback thank you. I am glad to hear the team looked after you well.
Good service as always
Thank you for your continued custom - we very much appreciate it. We look forward to seeing you again soon.
It did take longer than advised
I am sorry to hear things took longer than predicted at the point of booking. Looking at the job card the delay appears to have been down to the additional unforeseen fault we discovered with your washer jets. Great to hear the team looked after you well on the day - thank you.
Staff very polite and helpful. No problems at all with the service. Only thing I would suggest is to be offered a courtesy car as arranging a lift to and from the garage and also to work and back was a pain.
Thank you for your feedback. We do offer courtesy cars but obviously do have a limited number available, our lead time for servicing with a loan car is normally a few days longer that if not required. We can also assist with dropping you home if required in the future.
the clean was not up to their usual standard
I am sorry to hear you felt the clean was not to our normal standard. We offer an free of charge wash and vacuum with servicing, if you would like a full valet we can arrange this for you at an additional time and charge. If you would like to pop in when you are passing we will be happy to provide you with another courtesy wash and vacuum.
Repairs carried out to high standard. Plus car came back valated.
Thank you so much for your kind feedback and 5 Star rating.
Very accommodating and efficient
Thank you for your kind feedback and custom, we really do appreciate it.
Car went into workshop on time. Service done and the asked if I would like car washed. Yes!!
Great to hear everything went well during your visit. If we can of any further assistance, please do let us know.
'Customer always first' thank you for your kind feedback. They are very much appreciated.
Called whilst on holiday without appointment and was attended to straight away and consequently had minimum delay in getting back on road
I am glad to hear we looked after you whilst you were in the area. If we can be of assistance when you are next down on holiday, do let us know.
Good service, but took quite a long time
Sorry to hear things took longer than planned. I will investigate with my Aftersales team to find out why this happened.
I took my car in with a noise / creak coming from the dashboard when going over bumps and around corners. This has not been sorted out and is just about the same as it was when I brought it in ??. However, I was told I needed front brake pads £239
I am sorry to hear that things are still outstanding with you car. I will arrange for a member of the Aftersales team to contact you to arrange for us to have another look at your car at a convenient time for yourself. Regarding the brake pads we do perform a free of charge health check on your vehicle and this has highlighted the potential replacement - we can send through a personalised video of your car if this helps to explain exactly what is required.
Quick efficient booking in with flexible time slot to allow for travel.
Thank you for you kind feedback - we really appreciate your custom.
Very good service from them
Thank you for your custom.
It was just a basic service, so difficult to comment really, the staff seemed efficient, the service manager was a nice chap, and the whole experience was very good
Great feedback - thank you for your additional comments. Great to hear the team looked after you well.
I was dealt with quickly and efficiently and the service manager was very helpful.
Thank you for your kind feedback, I will ensure this is passed on to my Aftersales Manager and his team.
Flexible appointment and good booking service, welcome and facilities at dealership, work completed on time.
Perfect - exactly what we are aiming for - if we can be of more assistance please do not hesitate to contact us.
First class service, very customer focused. Cannot fault the BMW team.
Amazing feedback thank you. We look forward to seeing you again on your next visit.
Took a lot longer than advised on the phone
I am sorry to hear you thought the visit took longer than expected. The car was actually booked in for a 90 minute waiting appointment and it was completed in 76 minutes according to our systems (possibly a communication issue). I trust everything completed on the vehicle is to your complete satisfaction.
High quality service from start to end
Thank you very much for your custom and 5-Star feedback.
The car was booked in promptly all repairs completed promptly and a car health check completed also
Great to hear the team looked after you well - we look forward to seeing you again on your next visit.
Always efficient and friendly service
Thank you for your feedback.
The skills and enthusiasm of Nigel Staddon.
Nigel is a great asset to the team and has a fantastic knowledge base from his time in the business. I will ensure you feedback is passed on to him.
I have been a customer for five years and always get good service off everybody
Thank you for your continued custom, delighted to hear everyone looked after you well again.
Customer service is excellent, staff are always friendly and its a pleasure to visit.
Thank you. We look forward to seeing you again on your next visit.
A very comfortable waiting area with splendid hospitality
Great to hear your visit was completely hassle free - exactly what we aim for here at Ocean Torbay. Thank you for your kind feedback and 5-Star rating.
Perfect, thank you for your custom.
Able to repair my car at short notice and also did it quickly
Great to hear that we were able to get you back on the road with out delay.
Honest welcome, well organised, quick service, felt looked after. The price was the only negative.
Thank you for you great feedback. In relation to your pricing concern, we do offer a local price match on like for like items.
The person I dealt with was very helpful, even providing me with transport home,and the service was second to none
Thank you for you r5-Star feedback. You chose a great time to get your air conditioning sorted, just in time now the weather finally looks as though it is improving.
Because everything I asked for was carried out in a helpful professional way.
Thank you for your kind comments about the team, I will ensure they are passed on to them.
they completed the service on time ( perhaps a little early ) and cleaned the car
'They do what they say they will do' - Thank you!
Professional & courteous service
Very kind comments - thank you!
Very prompt turnaround to fix problem discovered on annual service
Thank you for your very kind feedback - we really appreciate your custom.
The team did everything they could to help me get the car I wanted and responded quickly and clearly to questions
Thank you very much indeed for your custom. We hope you are enjoying your new car. If you have any questions, please do let us know.
Jon Dixon, sales person at Ocean Torbay was very good, no pressure at anytime, which made buying the car a pleasure. The car came exactly as orders and on time.
Thank you so much for your kind comments and feedback - I will ensure this is forwarded on to Jon. We hope you are enjoying your new car.
I have always bought my cars from Ocean BMW at Torbay through Jonathan Dixon because he and the dealership are excellent. The service is excellent, I don't have to worry about anything, just choose my new car and everything else is taken care of.
Fantastic comments thank you, I will ensure they are passed on to Jon.
Trevor Larkin has been amazing. He listened to exactly what I wanted and I now have my beautiful bmw and I have never been so happy! Communication was never a problem and he got me my car quickly and efficiently. Thank you so much!
Thank you so much for your great comments. I am delighted to hear Trevor looked after you well. I will pass on your feedback.