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Thank you for your kind feedback and 5-Star rating. If we can help any further, please do not hesitate to contact us.
It was not a booked appointment as I only needed a check on the cigarette lighter function
Thank you for your comments about the staff, I will ensure your kind comments are passed on to them. I am glad to hear we were able to get you straight in and fix the problem on the day for you.
My vehicle had a coolant leak, which Ocean attended to with their usual efficiency. However the cost to put this simple error right was in my opinion "prohibitive" Over £600 and will certainly influence my decision if further work is required
Extremely disappointed with the quality of work carried out on my vehicle at the centre. The vehicle has been returned 4 times with different problems with the driver seat and yet again it's not resolved. The vehicle was also damaged on this occassio
I am really sorry to hear that you have had issues with the replacement cover on your front seat. I will personally liaise with my Aftersale Manager to ensure that this is resolved as quickly as possible for you. I understand we have already been in touch regarding sollecting your vehicle on a suitable date.
The only thing I found was a bit strange was that the service light was not reset.
Having checked into the details of your job it appears that the light has been reset for the work it came in for. The reason you still have a light showing is due to your MOT which is due early next month. If you need any further information please do not hesitate to give us a call.
Dealt with Ocean Torbay many times and as usual a real pleasure.
Thank you for your continued custom. Your car looked fantastic, I hope you are enjoying it. Any questions, please do let us know.
Thank you for your feedback, I hope you are enjoying your new car.
Took longer than planned.
Apologies that you visit took slightly longer than expected. We quote one and a half hours for initial diagnosis work (as this was) to establish the exact fault however on this occassion this ran over slightly to two hours. I understand that the part required is now in stock so I will arrange for one of our team to give you a call to arrange a time to get this fitted.
very very good.
Thank you for your kind feeback. If we can of any further help, please do give us a call or pop in when you are next passing.
Very nice staff. The centre delivered the vehicle back to me.
Thank you for your feedback and 5-Star rating. If we can help with anything else, please let us know.
The service was very good.
Thank you. If we can help any further, please do let us know.
I would never another garage as I feel they are so personal and they treat you as a special individual. Their knowledge on their vehicles is second to none and a consistent staff team that are very approachable especially Martin and Trevor.
Amazing feedback thank you! I am very proud of the team we have here and it is great when we get feedback that describes exactly what we are aiming to achieve.
The staff were good.
Thank you so much for your feedback and 5-Star rating, we really appreciate your business.
I dealt with 3 people at Ocean through my purchase all showed exceptional quality of customer service, I am very pleased to have bought my locally.
I am glad to hear everything was great for you during the purchase of your new car. If you do have any questions relating to it, please do give us a call and speak with our Product Genius who will be pleased to help.
The service was very good.
Thank you very much for your kind feedback, I hope you are enjoying your new car.
The customer service staff were very helpful and friendly.
Thank you for your excellent feedback - I will ensure your comments are passed on to the Aftersales team.
Your staff are great and so helpful, a pleasure dealing with you. I had a rather long wait due to an MOT line going down and would have appreciated the days when you always had the days newspapers on reception , but your coffee helped !!
We will ensure you have a paper for your next visit! delighted the coffee helped. Thank you for your great feedback about the team.
Polite and helpful staff.
Thank you for your kind comments and 5-Star rating, we really do appreciate your custom.
Work in connection with recall for passenger's airbag
I am glad to hear everything went okay with your visit, if you have any further questions, please do not hesitate to contact us.
The service was very good.
Thank you for your 5-star rating and comments. I hope you are enjoying your new car. if you have any questions at all or need further time with our Product Genius, please do let us know and we would be delighted to assist.
we did not bring our car in for a service. the rear light bulb blew whilst we were on holiday. we also were informed that we needed 3 new tyres.
I was delighted to read your comments, thank you. I will pass on your thanks to Ashley. I trust everything is still okay with your car and you had a safe journey back to Surrey. I understand you do require 3 new tyres however this was an advisory picked up during your free health check.
Problems not fixed
I understand from my Aftersales team that everything has now been sorted for you. Apologies that things took slightly longer than expected.
Communication issues not always clear and to the point.
Thank you for your valued feedback, I will discuss this with Customer Services Manager. I am glad to hear that everyone at the centre looked after you well on the day.
It was just ringing up and getting someone to collect the car and dropping it back off was difficult. We ended up having to take the car in ourselves, they did return the car though.
I am sorry you encountered difficulties with the collection and delivery in this instance. Unfortunately we are only able to offer a limited number of collection and deliveries per day due to the time and logistics involved. We are able to offer this service but sometimes this can result in slightly longer lead times for the work to be carried out.