Loading...

WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Staff Vacancy - Parts Advisor

Read

Staff Vacancy: Vehicle Technician

Read

BMW i3 Service Inclusive

Read

Ocean Torbay Golf Day

Read

Ocean customer collected his new BMW 7 Series.

Read

Ocean Torbay supplied Tower House School.

Read

Winners of Ocean BMW Torbay's competition.

Read

OCEAN SUPPORTS TORBAY BMX CLUB.

Read

Ocean customer collected his new BMW 1 Series.

Read

Ocean customer collects his new 2 Series Convertible.

Read

Complimentary BMW Fuel Additive.

Read

The Ocean Torbay Rhino.

Read

Look out for the New BMW X1 and the 1 Series.

Read

The BMW M4 GTS.

Read

BMW Rugby balls.

Read

The new BMW 7 Series launch.

Read

The new BMW X1 is here.

Read

Newton Abbot Rotary Golf Day

Read

Track day at Thruxton Race Circuit​.

Read

The Paignton RFC Festival of Rugby.

Read

Raising funds for Rowcroft Hospice.

Read

The Bishop Fleming Chartered Accountants Challenge Trophy.

Read

ULTIMATE MONDAY.

Read

The first BMW X3 '65' plate to go out.

Read

The BMW M6 GT3.

Read

Join us at the Super Weekend.

Read

The Ocean Torbay Charity Golf Day.

Read

BMW M Performance Accessories.

Read

BMW becomes Global Partner of the 35th America’s Cup.

Read

Rowcroft Sleep Walk 2015.

Read

Ocean Torbay attend Armed Forces Day.

Read

Tower House School complete the Race For Life.

Read

THE NEW BMW 7 SERIES.

Read

THE NEW BMW X1.

Read

BMW PGA Tour, Wentworth.

Read

OCEAN APPROVED USED CARS SALES EVENT.

Read

Torbay Ride and Drive.

Read

Ocean Torbay at Tower House School

Read

Ocean Torbay launch 2 Series Convertible with Paignton Rugby Club

Read

The BMW M6 Coupe Competition Edition

Read

Rowcroft's Annual 'Sleep Walk', Sign up Today!

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

GRAHAM DE VAL

GROUP MANAGING DIRECTOR

SIMON EMERY

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KAREN GARRATT

GROUP HR MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

BMW SALES MANAGER

GARY BOLTON

SERVICE MANAGER

MARK LEVESLEY

PARTS MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were excellent

Service

Everything was completed to time and I was kept informed of how things were going.

Service

When told about fault, dealt with very smoothly

Service

Needed to get number plate light repaired £100 to find fault £450 to repair by BMW £60 at a local garage first time I've had to get my repaired by a none BMW garage in 15 years Looking at going to get next years MOD and service else ware

Service

Service, attention to detail was xcellent

Service

Excellent people skills by BMW staff, Sean the service manager in particular

Service

Professionalism, knowledge, friendliness and personal service.

Service

Prompt professional service. Polite and pleasant staff.

Service

Very irritating phone system!

Service

The staff are great, particularly Ashley

Service

Still have the water ingress into the boot

Service

Customer service second to none. Everything is explained clearly as to what the problem is, or might be. At the end of the day everything is put right.

Service

I have always received good service at Ocean BMW Paignton.

Service

I had a recall regarding the driver's airbag. The appropriate part was not available on the first visit so a second trip was required. As it takes an hour to reach the garage I was not pleased that I had to make a second trip.

Service

I live some distance from my local dealership nothing is to much trouble for them to collect my vehicle and return same back to extremely courteous on the phone nothing is to much trouble this is one of reasons I stay driving a BMW x3

Service

Friendly and effient

Service

I expericened several issues with my BMW since purchase and returned it to Westerly BMW in Exeter on several occasions (as it is closer to where I live) but they struggled to locate the fault. Ocean however found and rectified it & gave great service

Service

Efficient SpotlessPolite Informative Comfortable customer area

Service

We were on holiday in the Torbay area. During journey from Hampshire a brake system warning light came on (late on a Friday afternoon!). Phone contact with Ocean on the Saturday morning and subsequent physical check on Monday was very well handled.

Service

very good but roof (soft top) was not cleaned very well

Service

Organised, polite and dealt promptly to an issue that arose.

Service

I did not have a car for 3 days hence not 5 star

Service

Welcome at reception, courtepus service

Service

Service was started on time and finished only a few minutes later than advised. I asked for the handbrake to be checked and service team did this and explained it normally self adjusts within certain limits .. good feedback

Service

I never feel valued when I visit Ocean. I'm always kept waiting & info is scarce. As an older woman I can often feel ignored there

Service

Very efficient quick professional service

Service

I was asked if I wanted a free wash and vacuum to which I replied yesWhen my car was returned it was covered in mud in side and out it then cost £25 to be cleaned inside and out

Service

I was told my car would be ready for 1600 when I arrived it still had to have an MOT retest, I had to head back to work so my partner returned to collect my keys. When my partner returned the customer service representative couldn't find my car keys.

Service

First visit for recall on soft top struts. New tyre identified and ordered.Second visit revealed wrong tyre ordered by BMW.Third visit to have correct tyre fitted.In total several hours wasted.

Service

Professional and efficient in all respects

Service

Would have been 5 if the valet had been better.

Service

NO ISSUES

Service

During it's visit some recall work was done but no explanation of what the recall work was provided afterwards

Service

The sale man Jon explained everything about the mobility purchase process, and i feel went out of his way to make sure we were happy with all technical aspects of the car.

Sales

Ocean Torbay were excellent in Service and attention to detail

Sales

Ocean BMW were snookered by the fact that BMW was unable to deliver the new vehicle on time due to a factory issue. However they made the problem as easy to endure as possible.

Sales

I have bought a number of cars from this dealership over 20+ years and They have always give good service, if I wasn't happy I would not keep coming back

Sales

I've purchased 5 BMW from this garage and always had excellent service

Sales

Attentive, friendly, knowledgeable, flexible in terms of timing for test drive and hand-over, good competitive deal. Excellent attitude.

Sales

Great customer service at local garage.

Sales

Very relaxed and helpful and loads of advice

Sales

A great combination of product knowledge, customer knowledge, efficiency and "going the extra mile" or in thios case the extra 100miles" to secure a satisfied customer

Sales

The original purchase was a good experience. I still await delivery.

Sales

The team at Ocean Torbay are brilliant, customer service is exceptional and Gareth, Trevor and Kat assisted me all the way through the process

Sales

I have bought several cars through Jon Dixon at the Torbay Ocean BMW dealership (Paignton) and he has always been excellent.