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The mechanic I spoke to was very friendly, knowledgeable and polite. The service receptionists however seemed very stressed that afternoon.
Service reception good
There was no hassle, everything went smoothly.
The reason why it's not Completely satisfied is because they hadn't got one of the parts for a quality recall fix thus they had to get one from Plymouth. The consequence was that we were delayed by nearly 2 hours on our return journey to Bristol.
All completed on time with use of courtesy X3
No problems whatsoever.
I was charged the wrong price.
Despite a call saying our car was ready upon completion of the work, upon return to showroom we had to wait for over 20-30 minutes and then chase up if the car was actually ready. It had also not been washed despite being offered at time of drop off!
Slow to check in and it appears that information given at check in was not passed on to technician who worked on vehicle
Not had a good experience yet with Ocean.This time they forgot to do the map update us requested.
car ready on time just the waiting to be seen that sometimes annoys
Excellent customer service
Prompt service with good communication
See above. I really don't like being addressed by just my surname -- like a naughty boy in prep school -- using the honorific helps. Just calling out "McMullin" instead of "Mr McMullin" at the start sets a poor tone for the rest of the visit.
Everything went smoothly. I particularly appreciated the call the evening before to check if anything else needed attention.
Had to wait 40 minutes after the time I was told it would be ready
As explained totally confiden that my vehicle was in A1 condition when I left your premises
Easy to reach them on the phone, they listen well to my problems and requests. When I arrive with my car they do not keep me too long to wait and they clearly communicate their findings about my car and are giving back the car in a clean condition.
All work completed and kept informed of progress
From drop off to pick up I was made to feel like a valued customer. there was a very friendly atmosphere at the dealership and the team were wonderful. The sales staff were also very accommodating.
The service is usually top notch as expected from the brand but this time I had a call regarding changing the front tyre whilst 3 weeks earlier I was told by BMW that they would alright till next year!Also complimentary wash&vax offered but not done!
Staff always very obliging - pity we have to speak via Plymouth & not direct to Paignton
Because the service was completed on time and well within the advised predicted time.
I took the car down everyone was so nice and the car was ready exactly on time
On a four day break from Eastbourne a warning light informed me of low break pad wear drove in to Torbay BMW explained the problem two hours later all parts replaced and on my way that's what I call service
Improved experience polite team
First class service. Unsure exactly what was done as no paper with ticked boxes or even better an online record. It may be there somewhere but I don't know where! I am not complaining as everything is in perfect order!! Car computer gives a number.
After only 7k miles had to have four new tyres and brake pads
Car cam back still dirty. It was explained that they didn't have a valeter there to service was and Hoover my car but noticed one was in the showroom wiping the new cars down when we arrived around 10am to collect it
The actual mechanics were fine but my experience at the service desk very poor
Very polite and quick attention to the problem ,covered free by 5 yr plan. Waiting not long- great coffee and biscuits, Thank you
Lovely coffee and biscuits.
The service was fine thanks. A very minor niggle 0.1 point deduction was for leaving the car with a very smeary windscreen after washing it off...I try to keep the waxy products away from the screen as as it makes vision difficult at times.
Expensive minor parts.
Apart from expense resulting from visit I was pleased with outcome
Correct pre-diagnosis of problem. Hassle free, quick and easy but thoroughly professional resolution at a reasonable price.
Car was ready for collection when promised and was phoned to advise me.
Everything completed to my satisfaction plus ability to have courtesy car which is essential when you live nearly an hour away.
Excellent service and car cleaned
Car was ready when i arrived. Paperwork all done car cleaned inside and out.
We were completely happy with the service we received. Having dealt with Ocean for many years we have come to expect we will be treated to a firsts class experience.
Excellent all round from ocean
Trevor our sales person was very amenable and knowledgable the brand and was able the scource the very car and build we needed.
Jon made it a easy purchase
My sales agent was exceptional in listening to what I actually wanted and after a few attempts managed to secure the vehicle I wanted!
Information made available in time, everything completed ready for collection.
My experience was first class. The customer care by Trevor (Larkin) and the team was exemplary.
The WHOLE team that I have known for a very long time now are the asset that makes this branch of BMW in Paignton work !!!
We made an appointment during the platinum event. The staff were kind and friuendly Ricky Baker paid attention to detail and we felt valued as customers. We felt he gave us a good deal and we enjoyed celebrating our new purchase with a glass of fiz
Fitted in with my delivery plans
I purchased a fantastic car and collection was easy. I'm a happy customer.
Having had our previous X3 serviced by Ocean Torbay and pleased with the level of service they were the obvious choice for purchasing a new car. Trevor at Ocean could not have been more helpful in finding the right spec X3 for us. Thank you.
The centre was excellent and would have got a full 5 if the Brand new car I bought had a full tank of fuel.
Jon Dixon is very knowledgable about the car and discusses everything sensibly. He doesn't try to push things I don't need and treats me as an equal. Many other dealerships are off hand and treat me as a bit of an idiot!