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Service was started on time and finished only a few minutes later than advised. I asked for the handbrake to be checked and service team did this and explained it normally self adjusts within certain limits .. good feedback
I never feel valued when I visit Ocean. I'm always kept waiting & info is scarce. As an older woman I can often feel ignored there
Very efficient quick professional service
I was asked if I wanted a free wash and vacuum to which I replied yesWhen my car was returned it was covered in mud in side and out it then cost £25 to be cleaned inside and out
I was told my car would be ready for 1600 when I arrived it still had to have an MOT retest, I had to head back to work so my partner returned to collect my keys. When my partner returned the customer service representative couldn't find my car keys.
First visit for recall on soft top struts. New tyre identified and ordered.Second visit revealed wrong tyre ordered by BMW.Third visit to have correct tyre fitted.In total several hours wasted.
Professional and efficient in all respects
Would have been 5 if the valet had been better.
During it's visit some recall work was done but no explanation of what the recall work was provided afterwards
Employee were very professional and took an interest in each customer. Everyone very friendly and nothing was too much. My only negative point is I wasn't contacted til nearly the end of the day to collect my car.
Long Standing Customer, 1st Class service from entering the showroom to leaving.
We have a great friendly team here at Torbay ad it is great when this is reflected in our customers feedback.
excellent service as always
Great feedback thank you.
Problems getting in touch with Service, who did not return calls three times.See below - explanation in two parts.
Honest, genuine people that understand.
Thank you for your 5-Star rating and feedback.
I have used Ocean Torbay for the last 14 years to buy and have my car's servicedand have always been very satisfied with both sales and service that they offer
Thank you - we very much appreciate your continued custom and great feedback.
The car was booked in for a minor service I decided to wait as I was told it would take no longer than 1 hour it actually took over 3 hours there were no unforseen problems with the car and I was hot updated as to why the delay i
I was told the car was ready for collection, when I arrived thirty minutes later I had to wait a further hour until it was actually ready. I received no apology or explanation for the delay.
Apologies for the delay when you collected your vehicle, this was due to a problem with our power washer earlier in the day we did get slightly behind on the courtesy washes. Due to you house move I know Jon did try to assist as best as possible with a lift home earlier in the day. One for us to learn from - sorry!
For the fourth time I have had a warning light 're ABS - each time I have had to have a survey costing 99GBP before booking my 325 convertible for repair.Which I feel is excessive.
Please accept our apologies for the problem with your sensors. As discussed on your first visit we don't know when these issues are going to arise and under the terms of the warranty we cannot replace an item unless it fails. We do try to assist with a reduced diagnosis fee and I know Jon did everything he could to assist with increasing your loan car period etc. I have passed your product feedback on to the BMW UK for their information.
Service staff that listen with care and take the trouble to explain options and possibilities .Also an excellent road test engineer
Thank you for your custom and 5-Star feedback.
Fitted in the service convenient to me. Polite and efficient staff.
I am glad to hear everyone looked after you well. I will pass your kind feedback on to the team.
Everything works now.
Great to hear everything has been fixed for you. Thank you for your 5-Star rating.
Car picked up from home in the morning and returned in the evening good service
Perfect - great to hear the team looked after you well. We look forward to seeing you again on your next visit.
I was told it would take an hour maximum and I was there having taken time off work for an hour and a half.The winter pack could have been detailed before I arrived, not knowing what was included.
Apologies for the slight delay during your visit, I hope this did not inconvenience you too much during your day.
Friendly service, comfortable waiting area with TV and tea/coffee/water available.
Thank you for your kind feedback, great to hear that the team looked after you well again during your visit.
Friendly welcome. Professional people..not kept waiting for long.
Great to hear the team looked after you well and we got you on your way as quick as possible.
As always excellent service, very efficient and courteous staff. Job done in minimum time.
Thank you for you kind comments and 5-Star rating. We very much appreciate your custom.
Efficient service from John Bower
Thank you for your feedback. I will ensure your kind comments are passed on to John.
As with Fairfield in Essex Ocean have kept my faith in BMW, with great customer service and always being kept in the loop on where my car is.
Great to hear that we have kept up the standard you have been used to. If we can be of any further assistance, please do not hesitate to contact us.
Car not cleaned to your usual standards and not impressed with the aggressive attitude of your service personnel
Thank you for your feedback. I am very sorry to hear that you were not happy with the teams attitude. I have spoken to them and they were under the impression everything was okay during your visit. If you would like to discuss in further detail, please do not hesitate to contact myself, Simon Emery Head of Business directly.
Sean is a very good customer facing member of your staff
Thank you for your very useful feedback, we very much appreciate your custom.
Service took two days as diagnostic technician took off job to work on another. Although problem found and repaired the initial symptoms still persist
I am glad to read that the team looked after you well during your visit. I understand the team are still working with BMW UK to get a resolution with your initial issue, as soon as we get a response we will be back in touch with you again.
On collection of the car there was grease on the drivers seat. Also where the rear light lenses were replaced (under warranty) they must have prised them out with a screw driver and marked the bumper under each lens (not bad but still marked).
Apologies for the minor damage to the front of your vehicle. I have spoken to my Aftersales Manager and I understand that he has already been in touch to arrange for this to be professionally corrected for you. We are just waiting for the convenient moment for yourself to come in.
I was kept informed of any issues found with my car.
Excellent - great to hear everything went well for you.
Managed to fit in an appointment on the day I called as I was in the area. Great service, including loan of a phone charger! Positive, polite efficiency.
Glad we went the extra mile with the phone charger for you. We look forward to seeing you again on your next visit.
On time, good communications, professional interactions.
Thanks you for your kind comments and 5-Star rating.
To me it took too long to change a bulb, they said they had to do some health check that I did not ask for, the car was in for major repairs only two months ago.
Thanks for your kind comments about the team and service. Apologies for the delay on this instance, we do an electronic vehicle health check on all vehicles as a duty of care when we see them, purely to let you know if there are any items you need to be made aware of. I trust everything has been resolved to your satisfaction now.
The gent who served me was a real gent, he called me back and let me know I had dropped my bobble hat, love that bobble hat so very very grateful for that call.
Fantastic - glad to hear we managed to get your special hat back to you. I will pass your kind comments on to everyone involved.
Customer service was good. Unfortunately the problem that the car was in for was not fully resolved.
Thank you for your comments about the customer service. I am sorry we needed to get you and your vehicle back in again. I understand from the team that we managed to resolve the initial issue of a slight rattles on the vehicle during the visit but another one has now come to light. I am sure we will get to the source of this one on your next visit. Apologies for any inconvenience.
I had a BMW dashcam fitted which caused problems with the key and the radio dab reception, it meant another day in the garage for repairs.
Sincere apologies for the slight delay in getting this dashcam fitted to you vehicle. These are relatively new retro-fit items for BMW and occasionally the installation takes a little longer than expected. I trust everything is now working well for you. If you have any problems, do not hesitate to let us know.
Servicing went smoothly and was fast tracked as I had to return asap as my wife was unwell.
Thank you for your kind comments. We do hope your wife is now recovery well. If we can be of any further assistance, please do let us know.
Courtesy of the staff, ease of booking my vehicle in, a pleasant customer area,The detailed explanation given of work done when collecting my vehicle.
Thank you for your great all round feedback. We very much appreciate it.
Car not ready on time due to staff illness. Situation managed very well by staff.
Apologies for the inconvenience on the day, glad the team were able to work around the internal issue presented to us on the day.
A great combination of product knowledge, customer knowledge, efficiency and "going the extra mile" or in thios case the extra 100miles" to secure a satisfied customer
The original purchase was a good experience. I still await delivery.
The team at Ocean Torbay are brilliant, customer service is exceptional and Gareth, Trevor and Kat assisted me all the way through the process
I have bought several cars through Jon Dixon at the Torbay Ocean BMW dealership (Paignton) and he has always been excellent.
The sales staff were the only people to stick with me while I attempted to purchase a car prior to my return to the UK. The staff were excellent right up to delivery - no complaints at all
'Outstanding Support, professionalism and reliability' amazing feedback - thank you.
Excellent service by ryan at ocean torbay, he was very helpful and made the whole process of buying our BMW a truely special experience just as it should be.
Thank you for your feedback and 5-Star rating, we very much appreciate your custom and we hope you are enjoying your new car.
I was happy with the whole experience. Everything was done over the phone however my sales person Trevor Larkin couldn't have been more helpful and clear with everything.
Thank you for your great feedback, I will ensure your comments are passed on to Trevor and the team.
I was very pleased with sales and services at Ocean Torbay for their excellent service
Thank you for your kind feedback.
We have used John Dixon for 2 new car purchases and he is extremely knowledgeable and professional.
Thank you for your feedback, I will ensure that your comments are passed on to Jon.
Jon and the team gave great support, attentive without being any pressure.
Thank you for your kind feedback and 5-Star rating. We very much hope you are enjoying your new car.
Everything was done well
Amazing feedback - thank you!
Excellent listening staff who want to achieve the objectives of the customer while also satisfying their company's criteria.
Thanks you very much for your kind feedback. If we can be of any further assistance, please do not hesitate to contact us.
I was not completely satisfied as there was no printed guide to the Sat Nav fitted to the car
Great to hear everyone looked after you well. I am sorry to say that BMW no longer provide a printed guide for the satellite navigation anymore and it is all available through the vehicles iDrive system. We will of course feedback you r comments back to BMW UK for their information. If you would like any additional support with your vehicle do not hesitate to contact us.
With the purchase of our first new car from you we were made to feel rather special and a valued customer this time round this did not occur and we felt now tied into your exchange deal this was just a trade in and not anything special .
I am sorry to hear you felt this purchase did not feel as special as your first purchase, I know the salesperson tried to go above and beyond expectations bringing all of the documentation to yourself and arranging for the vehicle handover nearer your home. I have spoken to the salesperson involved and I know we put together a fantastic offer for you on this vehicle, on this occasion we were able to assist with a better deal on the new car to offset the part exchange valuation.
Ryan Sams at Ocean Torbay was very helpful and able to answer all questions we had.
Thank you for your very kind feedback, I will ensure your kind comments are passed on to Ryan.
Would have been completely satisfied except for car having a scratch on passenger front door, which appeared to be below the paint topcoat! This required door respray
Sincere apologies for this problem with your door. All BMW's go through multiple checks at all levels after they have left the factory and we are not sure how that got through the system, we have fed details of this issue back to BMW UK. I trust everything has been resolved to your satisfaction.