No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Always willing to help
Nothing further to add. Excellent service
Polite, courteous and informative on the best action to take on car service.
Friendly staff explain everything
Its pointless offering a free valet & then do it badly
Still have message popping up about state of tyre pressure in cold weather. I can get the manual out and deal with this, but I did mention it to the service reception and thought it was going to be sorted for me. The door problem seems to be sorted.
The service at Paignton is friendly, considerate and professional.
The car was valeted despite it being an unscheduled visit.
Work completed efficiently
car (M135i) in for 2 days and the service was excellent from start to finish. only downside was the loan car (mini) was a bit under-powered!
The only issue I had was I was given a price and then later told it was wrong
Very good, but soft top not cleaned well nor inside windscreen
A trouble free experience.
friendly staff giving a hassle free experience
They got everything right and were great to deal with.
Very professional.Only concern was that I would have thought that the labour cost of fitting new front brake pads would have been included in my Service agreement.
Everything happened as expected plus a bit extra as also had service done at same time. Car returned cleaned to top it off.
They are the most competent and accommodating dealership I have ever dealt with. Despite maybe not appering like the average new BMW buyer i was made to feel like nothing is too much trouble and they made me feel very at ease.
i was welcomed by your service adviser Kat, she was on the phone at the time but took the trouble to welcome me and said i will be with you as soon as i've finished the call,which she did. Kat gave me three progress update while i waited for the car
staff very helpful frendly
Special metion re "Steve" who took the time to understand my problem with downloading the Sta Nav Map Update, and arranged for it to be done.
Bmw have in John someone who has sold many cars to me over 17/18 years, alway providing excellent service and good advice. He understands my needs ( as a full time carer of an invalid wife) with me not enjoying good health and is a credit to BMW
No problems, James, in the Service Department, whilst only holding the position for a few weeks, displays a promising future with BMW, displaying the standard of service expected and experienced at Ocean BMW.
As explained in my first answer, speed of diagnostics and completion of work plus their Customer Service which included arranging for one of their drivers to take me home. Brilliant!
Could not have asked for any better service
As from my first answer all the ocean work people in service and parts work shop are all Very Good
I feel that I am a valued customer the minute I walk in the showroom.
As aside from the routine service I had only one request. This was to look at and adjust the wipers which had never been satisfactory i.e. defective from new.This was not done.
As per my comments above
car ready on time just the waiting to be seen that sometimes annoys
All completed on time with use of courtesy X3
The mechanic I spoke to was very friendly, knowledgeable and polite. The service receptionists however seemed very stressed that afternoon.
The reason why it's not Completely satisfied is because they hadn't got one of the parts for a quality recall fix thus they had to get one from Plymouth. The consequence was that we were delayed by nearly 2 hours on our return journey to Bristol.
Slow to check in and it appears that information given at check in was not passed on to technician who worked on vehicle
Not had a good experience yet with Ocean.This time they forgot to do the map update us requested.
I was charged the wrong price.
Despite a call saying our car was ready upon completion of the work, upon return to showroom we had to wait for over 20-30 minutes and then chase up if the car was actually ready. It had also not been washed despite being offered at time of drop off!
There was no hassle, everything went smoothly.
No problems whatsoever.
Service reception good
Excellent customer service
All as promised
Jon Dixon was helpful and friendly.
Good sales personnel, no fuss about part exchange, information given about sales incentive to purchase by end December. I would have preferred mid-March had there been the same incentive.
very professional and courteous
Excellent personal service
As stated above, efficient and excellent customer service
Kept us fully informed arrived earlier than expected and a great team who were friendly and professional
Everything was handled expertly
Ricky kept in contact and let me know what stage the car was at up until day of collection.
Best service ever can't fault anything
Everyone very helpful
Excellent all round from ocean
Trevor our sales person was very amenable and knowledgable the brand and was able the scource the very car and build we needed.