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Service took longer than expected
Unfortunately it did on this occasion due to your vehicle failing the MOT. I can see that the vehicle was initially booked in for an MOT and Service however due to the MOT failure a number of other items had to be completed at your request. I trust everything is okay with your car now.
Generally fine but faulty part fitted during quality enhancement which meant a total of 3 trips to the dealership. All well handled by Ocean however.
I am sorry to hear about the issues regarding the faulty part. We have raised this concern with BMW UK to see how this can be prevented in the future.
Staff very attentive and courteous.Obviously as well run dealership.
Thank you so much for your very kind comments - we have a great team here at Torbay and I am delighted to hear everyone looked after you well. We look forward to seeing you again soon.
Helpful and caring staff.
Excellent attention to detail by staff in the showroom
Thank you for taking the time to provide us with feedback, we really do appreciate it.
Time needed for work not explained when making the booking
Apologies for what appears to be a slight lapse in the initial communication. Unfortunately with recall work we are not able to know exactly what level of work will be required on each vehicle. I am glad to see we managed to loan you a vehicle during the day so you did not have to hang around unnecessarily.
Professionalism of staff. General atmosphere of showroom. Staff new what I was there for and attended to my needs perfectly.
Lovely feedback thank you, we have a great team here at Torbay and it is great when this comes across to customers.
Service and communication was excellent and they worked around me.
Thank you for your kind feedback and custom, we very much appreciate it.
Good service kept informed of any problems
Great to hear everything went smoothly for you.
Technician was knowledgeable polite and efficient
We have a great team of very knowledgeable technicians here at Torbay and some have been with the brand for over 20 years. Thank you for your custom.
The service was excellent
Thank you so much for your feedback and 5-Star rating. We really appreciate your custom.
Good customer service
Brilliant, a very happy customer - thank you.
Promise what they state comfortable surroundings keep well informed
thank you so much for your feedback, we really appreciate your custom.
Car was picked up and d elivered to our home as I was unwell it had been valeted and service staff were polite.
We hope you are feeling better now and hope our efforts assisted you on the day in question. Thank you.
Had a waiting appointment but after 2 hours there was a fitting problem and had to return again next day and wait another 2 hours.
I am sorry to read things were not great during your visit. As you know we had to do things slightly differently for you following your accident with a fizzy drink in the front seat of your car. We did try to keep the bill down with the first visit but on further investigation due to the elapsed time since the event to seat metal had actually corroded which meant this too had to be replaced along with the seat cover.
Superb feedback - many thanks for using us.
excellent team and very quick an polished job
Thank you for your 5-Star rating and feedback. I am glad to hear everything went smoothly during your visit.
work carried out on time and car returned cleaned inside and out wonderful service
Thanks for your excellent feedback and 5-Star rating.
The service i received was exellent especially as i had not made an appointment
'Excellent sales and service department - praise indeed, thank you.
I was very disappointed that after 4 months ownership and 7500 miles in a nearly new car purchased from this same dealer I had a £567.00 full service and to pay for, they were not interested when asked why I had to pay for someone else's motoring
I am sorry to hear you had cause for concern during your visit. As you have stated we do try to assist with after purchase costs within reason (over and above the warranty) however we do limit this to 4,000. I am glad to hear everything was sorted in the end.
I was looked after extremely well and my service was dealt with as soon as I arrived.
Thank you for your very kind 5-Star rating and feedback.
Staff always very pleasant to deal with collected car and delivered it back nice and clean and vacuumed .......always please with service you give....keep up good work
We aim to please! thank you so much for the great feedback and 5-Star rating.
My car was repaired in s timely fashion and it was helpful having it picked up and dropped off again.
'Hassle free and customer friendly', thank you, we look forward to seeing you on your next visit.
The vehicle was collected, mot'd then returned to my address later the same day. Wonderful service.
A happy customer since 1990, fantastic. We look forward to seeing you again next time. Many thanks
Friendly helpful greeting when I arrived made me feel like a valued customer and that right from the outset I and my vehicle were in good hands. All staff I came into contact with without exception were friendly and professional - well done and thank
Thank you for your feedback. We do have a very friendly team here and everyone is aiming to provide 100% customer satisfaction.
Sean, who dealt with my problem was knowledgeable and communicated well. A potentially serious fault (not what the car was in for) was also found and fixed, avoiding potential brake failure.
I am glad to hear our free vehicle health check highlighted this potential issue early. Thank you for your great feedback in relation to the improved booking structure, this appears to be working very smoothly now.
No surprises. Next day service after request. Carried out in a timely manner.
Thank you for you custom and great 5-Star feedback.
Everything done was carried out to my complete satisfaction
Perfect, our aim every time. If we can be of any further assistance, please do not hesitate to contact us.
Warning light indicator flashing 200 miles from home. I was received and the car dealt with with great efficiency and courtesy. We were driven backto our hotel and collected the following day. I cannot speak too highly of the service we received
Fantastic feedback. I am delighted the team were able to make your trip away from home as smooth as possible in the circumstances. I hope you had a safe journey home.
I feel mislead and unsure about my car.
I was disappointed to hear that you feel mislead by us, we do try to explain all work and diagnosis in non technical language. Having looked at the booking, all we have done is diagnose the problem on your vehicle and then explained how much it will be to fix this issue. You have then chosen to take the car away without us fixing it. If you would like more information or would like us to rectify the faults, please do not hesitate to contact us.
Everything was great!
Exactly the response we are aiming for, thank you. If we can be of any further help, please do not hesitate to contact us.
Because Robert the sales person was so nice ad helpful which helped make decision to change our BMW.
I am delighted to hear that Rob looked after you. Rob has only just joined us here at Torbay and is already receiving great feedback. Thank you.
Efficient friendly and a nice place to visit.
Thanks for taking the time to provide feedback, we really appreciate your custom.
All the staff are all polite and very efficient
'The best out of 4 BMW Retailers visited' - what more can we ask for. Thank you for your great feedback.
Friendly welcome. Seemed genuinely to care about us and our car. Simple procedures. Completed on-time with the car also cleaned.
Brilliant feedback 'The only way it would have been easier was if they were next door to our home', thanks so much for custom, greatly appreciated.
Excellent service and communication
Thank you for your kind feedback. We aim for the highest levels of customer service and it is great when this comes across so well.
Ocean Paignton collected my car from my business and returned it washed and hoovered all staff very courteous well done
I am glad everything went well during your visit. We are happy to provide collection and delivery of vehicles whenever possible, it is always worth booking early if you do require this service.
BMW OCEAN TORBAY:EfficientProfessionalI was treated with respect.Immediate help ( even after working hours! )Boot leak fixed immediately and permanently without necessity going back
Sorry to hear you had problems with your boot leaking, really pleased that a member of the team sorted things out for you, even after hours.
All staff that I came in to contact with when I visited ocean BMW were extremely polite, professional and welcoming and I felt a valued customer.
Thank you for your fantastic feedback, it is great when our philosophy comes through so well to customers.
Very friendly, informative team and gave good avice
Thank you so much for your continued custom. If we can be of any further assistance, please do let us know.
There is no logic in not using your local BMW garage....there has to be an extremely good reason for using a BMW garage over 220 miles away from home......that reason is simply Martin Pearse. At all times Martin has been both helpful and supportive.
Thank you so much for your very kind feedback. Martin is a very valued member of the team and I delighted to hear he has looked after you well. Please do give us a call if you have any questions about your new car.
Very professional but with that they offer a very friendly service all round
Thank you for your very kind comments about the team, if you have any questions about your new car, please do not hesitate to give us a call or pop in.
It was a joy. I knew which car I wanted & I was clear that I wanted little salespeople 'fuss' This is exactly the service I received ?? Martin Pearse was just lovely
'A Joy!' What feedback, just what we are aiming for. Thank you for your feedback and 5-Star rating.
Management and staff could not have been more helpful
Thank you so much for your continued custom. Your new car looked fantastic.
Everything went very smoothly and very pleased with the service recieved and the car.
Thank you for your custom and very kind feedback, I hope you are enjoying your new car.
Martin was extremely helpful throughout the whole process, able to answer any queries we had with ease and efficiency. All in all, a very professional service.
Thank you. Martin is a long standing member of the team with many years of experience. I will make sure your kind comments are passed on to him.
Was kept informed at all times about options for purchase and the delivery date etc
Thank you for your kind feedback.
The salesman Jon Dixon was extremely helpful and informative, however I was disappointed to find that my car arrived from the BMW factory without the servotronic steering as ordered and with the incorrect interior trim. I am pleased with the price.
Sincere apologies for the error regarding your order. I have been in communication with Jon and I understand that we have managed to resolve the problem for you now and you are hopefully happily enjoying your new vehicle.
My new X1 was immaculate on pick up. The many new features were fully explained by Jon Dixon
Thank you for your continued loyalty '5 Cars' that is fantastic. If myself or Jon can be of any further assistance, please do not hesitate to contact us.
trevor larkin always available to answer any questions I had, always rang me when he said he would
I will pass your feedback on to Trevor. If you have any further questions, do pop back in and see us.
Great professional service
Thank you for your 5-Star rating and feedback, I hope you enjoy your new car.
The sales team were very helpful and gave me good advice about the car I was buying.
Thank you for choosing Ocean Torbay, I hope you are enjoying your new car. If you have any questions, please do not hesitate to contact us.
Martin (our salesman) was very knowledgable about the car, on handover everything was explained well.
I hope you are enjoying your new car, I will pass on your kind comments to Martin.
The whole process was very professionally done yet it also felt a very friendly place to be. You could see all the staff enjoyed their work which made the place and process feel relaxed.
We have a very friendly team here at Torbay and the team spirit is excellent, it is great to hear when this comes across. Enjoy your new car!
The sales person was very helpful.
Fantastic feedback, many thanks for your custom.
I always receive good service at the Paignton centre.Staff are very nice and the hot chocolate is superb!
We hope you are enjoying your new car. You are not the first person to say that about our hot chocolate, we will not be changing our supplier soon - don't worry.
At Ocean Torbay the staff were welcoming & gave you their undivided attention. Friendly, knowledgeable & nothing appeared too much trouble. Really pleasant experience each time have been there.
Thank you for your very kind feedback, I hope you are enjoying your new car, if you have any questions, do let us know.
The sales man Martin Pearse was very good and all so very helpful and understanding with all the transfers ect plus in the sale of my new car he was not a person who kept pushing you with phone calls .Very helpful
Thank you for your kind comments and 5-Star rating, I will ensure they are passed on to Martin.
Great friendly staff at Ocean Torbay, easy handover of vehicle.
Thank you so much for choosing us, I am delighted hear my team looked after you perfectly. I will pass you comments on to everyone involved.
Straight forward, professional service.
Fantastic comment 'Spending £30,000 should not be this easy!!!' Thank you very much indeed for your custom, if you have any questions about your new car, please do not hesitate to contact us.