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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was forced to make alternative arrangements after being quoted £105 just to have a look at what was wrong. A colleague of mine has the diagnostic software and told me what was wrong within 5 minutes. How can you justify that price?

Service

Dash cam mount broken. No response when complained

Service

No loan car offered and this is the second time it has not had a service valet even though on both occasions they have had the car for 4 days each time

Service

Unfortunately, the Service experience is very disappointing. Started off fine then came the warranty work, which was going to take two days. A courtesy car was offered but I opted for taxi from work-home-work at £30, which eased the inconvenience sli

Service

Paperwork takes an age

Service

John and James both provide an excellent service.

Service

They got my gearbox replaced for free when it went and they got me money back on the recall on my EGR valve that had already been replaced at my cost. Service above and beyond the call!!

Service

They were courteous, efficient and sorted the problem.

Service

slow

Service

I am always very satisfied with Ocean Torbay's service experience, I have always taken my car in for service there and found everyone very helpful.

Service

Parking is a nightmare, they do their best against the odds. The new premises are desperately needed

Service

Vehicle service completed, although two issues raised when booking in were not rectified. Brakes squeal when moving away after applying handbrake, they still squeal unfortunately. Near side light cluster, daytime running light still looks out,

Service

Service experience was very easy from start to finish

Service

Booked in on time, lift home and collection. Car ready when required and valeted.

Service

The actual service was fine, except the tyre pressures were very over-inflated. Had to reduce them significantly - the car felt like it was riding on rocks until they were adjusted. Also, I would have liked a report on the vehicles' condition.

Service

Excellent as usual

Service

Only gripe was being keep waiting 20 minutes before seeing service receptionist

Service

One cannot ask for more.

Service

Prior to purchase the video presentation was not very professional. The vehicle was serviced prior to my collection, the visual inspection warning system was not updated and the rear nearside alloy wheel is faulty.

Service

Ocean provided me with a courtesy car which was helpful and there was no charge for this.

Service

dent not corrcted

Service

Service carried out fine with no nasty surprises when time to pay the bill, but had to wait nearly an hour for my car as it had not been washed & vacuumed.

Service

Disappointing experience on both occasions I have visited. MOT; advised the dealer that I needed lift to work - didn't happen till 9.30am. 2nd visit - tyre change; tyre didn't arrive at time agreed, then it was wrong tyre ordered.

Service

Look up my job sheet would be nice if you called me ( which you won't )

Service

Always pleased with the end result. Shame about the customer parking and access. Time they got on with building the new dealership in Kingskerwell. It is taking too long.

Service

All was good.

Service

The service period promised was 90 minutes inclusive of wash and vacuum. After 2 hours I had to request the car for a urgent appointment, I paid for the service, despite the car being a Motorbility car, it took more than a week to get our money back.

Service

Work done as specified effectively

Service

BMW Ocean were very helpful. BMW Westerly at Exeter wanted me to call an emergency breakdown service They had also done this last year when an electronic hatchback was shut and would nor open. Emergency service said no b/down and refused to come

Service

am self employed so lost wages had to wait a while, other customers came later and got served before me, wasnt offered courtesy and had to get my son to drop me back to garage.

Service

I ADVISED RECEPTION THAT THE TYRES WERE INFLATED WITH GAS HOWEVER I NOTED THAT THE TYRES WERE NOT TOPPED UP AND THE TYRE PRESSURE WARNING HAS SHOWN SINCE THE SERVICE. I ASSUME YOU MAY NOT HAVE THE FACILITY TO TOP UP WITH GAS.

Service

They didn't do a very good job of cleaning car

Service

I had a query the following day which was sorted in seconds and in Avery considerate way

Service

Everyone always very helpful

Service

Professional staff.

Service

I am so pleased with the level of customer service, from start to finish they go through everything so you completely understand. There is no pressure. On collection of the car give you as much time as required to explain your new vechile. Amazing

Sales

We always find the staff at Torbay friendly, efficient and easy to deal with.

Sales

Extremely helpful team always on hand

Sales

awaiting delivery borrowed car same model

Sales

Our sales rep, Adrian, endured many of my visits and helped me make the choice with many test drives and going through the options. He provided us with the top level of information, enabling us to make the right choice at the end of the day.

Sales

Salesman Ricky Baker met us, lovely manner, not pushy, nothing was too much trouble. Searched through many cars until he found the perfect one for us. Dave explained the finance side of things to us. Again it was explained succinctly.

Sales

I have dealt with the same dealership for more than 30 years

Sales

Great car

Sales

Top quality staff Only let down by the fact that they didn't contact me regarding delivery of my new car because they thought i knew because your emails would have told me !

Sales

Excellent. Just a few issues with the BMW 7 day insurance as for some strange reason they cannot insure up to the value of the X5 without a tracker which was not fitted.

Sales

Good clear handover, helpful and pleasant salesman

Sales

Have been customer of Ocean BMW Paignton for 28 years and am very satisfied with service. Have been dealing with Jon Dixon, Salesman, since 2002 and am pleased with his advice and support