Loading...

WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

Follow Ocean BMW on Social Media

Read

The BMW Lower Emissions Allowance.

Read

Staff Vacancy - Parts Advisor

Read

Staff Vacancy: Vehicle Technician

Read

BMW i3 Service Inclusive

Read

Ocean Torbay Golf Day

Read

Ocean customer collected his new BMW 7 Series.

Read

Ocean Torbay supplied Tower House School.

Read

Winners of Ocean BMW Torbay's competition.

Read

OCEAN SUPPORTS TORBAY BMX CLUB.

Read

Ocean customer collected his new BMW 1 Series.

Read

Ocean customer collects his new 2 Series Convertible.

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

GRAHAM DE VAL

GROUP MANAGING DIRECTOR

STEVE ELLIOTT

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARY BOLTON

SERVICE MANAGER

MARK LEVESLEY

PARTS MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The actual mechanics were fine but my experience at the service desk very poor

Service

Very polite and quick attention to the problem ,covered free by 5 yr plan. Waiting not long- great coffee and biscuits, Thank you

Service

Lovely coffee and biscuits.

Service

The service was fine thanks. A very minor niggle 0.1 point deduction was for leaving the car with a very smeary windscreen after washing it off...I try to keep the waxy products away from the screen as as it makes vision difficult at times.

Service

Excellent service

Service

Very efficient.

Service

as above

Service

Expensive minor parts.

Service

Apart from expense resulting from visit I was pleased with outcome

Service

Correct pre-diagnosis of problem. Hassle free, quick and easy but thoroughly professional resolution at a reasonable price.

Service

See above

Service

Car was ready for collection when promised and was phoned to advise me.

Service

Everything completed to my satisfaction plus ability to have courtesy car which is essential when you live nearly an hour away.

Service

Excellent service and car cleaned

Service

Car was ready when i arrived. Paperwork all done car cleaned inside and out.

Service

We were completely happy with the service we received. Having dealt with Ocean for many years we have come to expect we will be treated to a firsts class experience.

Service

Had to wait quite a long time, didn't get the hire car I had booked and parking was tricky

Service

I wasnt completely satisfied as they no longer collect the car as part of the service. It would cost me £18 which is steep. Also no free courtesy car.

Service

Reasonably quick with not too much waiting around although had to wait extra time for two new front tyres to be fitted

Service

Quick and friendly help and a quick job undertaken

Service

As above

Service

no problems and courteous service

Service

No problems

Service

Excellent attention to every detail

Service

Had signed for the vehicle to be valeted prior to its return, however the valet was not performed.

Service

See above

Service

I like the whole experience and the latte, lovely touch.

Service

As above

Service

Booking the service is not always straight forward and calling via the call centre (Plymouth) is not always an easy experience. It was also difficult reaching the Torbay service team direct by phone.

Service

Excellent customer service-polite, helpful, informative.

Service

We were away on holiday and the rear boot latch stopped working. They took the car in straight away and kept the car locked in the workshop for the night and fixed the car in the morning.

Service

The bill is never ready when I arrive to collect the car. BMW employees live under the illusion that customers have nothing more important to do than wait around whilst they copiously complete their paperwork, which is a very irritating.

Service

See above note on waiting issue.

Service

I had to wait some three hours for an MOT and air con clean. No one came over to explain why it took so long and no explanation was given when I paid. I was told the brake pads were down to 6.5, she had not checked the cars history.

Service

Excellent but a bit slow

Service

It would have been 5, if were not for a slight confusion over the date of the booking.

Service

a little difficulty getting problem sorting underway, misled by so called expert staff that was not familiar with car orientated problem with updating navigation and given inaccurate information. Service chap was more helpful though.

Service

Always extremely helpful.

Service

satisfied

Service

Disappointed I was charged for correcting what I would say was a design fault - i.e. coins getting lodged under the flap of the coin holder. Didn't even get the offending pound coin back!

Service

The attention given to the customer and the item being dealt with alongside other aspects of the repair / item being investigated

Service

Staff always courteous, efficient and charming. Ocean Torbay is always a pleasure to visit. The job was completed in excellent time with of course the complimentary valet!

Service

Called to advise me when my vehicle was ready and friendly polite service by the service advisor.

Service

Small que to book in hire car ready sped service my car ready at agreet time my car washed .. thanks

Service

Had four tyres fitted, but on collection the tyre pressures for each tyre were different and incorrect. Paid £59.99 for summer service and then next day sent an offer of same service for £39.99

Service

good customer service with knowledgeable staff

Service

As above

Sales

We made an appointment during the platinum event. The staff were kind and friuendly Ricky Baker paid attention to detail and we felt valued as customers. We felt he gave us a good deal and we enjoyed celebrating our new purchase with a glass of fiz

Sales

Fitted in with my delivery plans

Sales

Having had our previous X3 serviced by Ocean Torbay and pleased with the level of service they were the obvious choice for purchasing a new car. Trevor at Ocean could not have been more helpful in finding the right spec X3 for us. Thank you.

Sales

I purchased a fantastic car and collection was easy. I'm a happy customer.

Sales

The centre was excellent and would have got a full 5 if the Brand new car I bought had a full tank of fuel.

Sales

Jon Dixon is very knowledgable about the car and discusses everything sensibly. He doesn't try to push things I don't need and treats me as an equal. Many other dealerships are off hand and treat me as a bit of an idiot!

Sales

Every thing was dealt with on time with no fuss