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Friendly approachable staff.
We have a great very friendly team here at Torbay and it is great when this comes across in our service. I will pass your kind comments on to everyone involved.
Friendly and Professional Staff, and Management
Thank you for your kind feedback and 5-Star rating. I will pass your comments onto the Aftersales team.
I always have good service from the Torbay branch
We really appreciate your custom, thank you.
Really nice people.
Thank you for taking the time to provide us with feedback.
Thank you for your kind feedback and 5-Star rating, this is very much appreciated.
The whole process was fast and efficient and I was looked after extremely well while I waited.
Thank you for your continued custom, I was delighted to read that everything was to the high standard we are always aiming for.
Just noticed some greasy finger marks on the bonnet of the car. I have not had time to follow this up because my husband was taken into hospital during the time of service.
Sincere apologies. I will ensure someone from our Aftersales team contacts you today to arrange for your car to be cleaned at a convenient time for yourself. I am sure we can sort this for you. I am glad everything else was okay for you.
I was happy with the service. I do however have to complain about the charge for changing and storing the wheels at changeover. Two years ago the charge for changeover was £60. Then that went up to £80 and now £95. A 58% increase in 2 years!
Thank you for your feedback, I am glad everything went okay during your visit. In response to the price increase I just wanted to provide some background. We had run special offer last year to absorb some of the price increase however we were unable to do it again this year. We get charged by BMW UK to collect and store the wheels, we then remove them, clean them and securely package them up for storage. We then re-fit the winter wheels and check pressures etc. I hope this helps in some way.
Loss of power had to limp home.
Great to hear everything was perfect for you. If you have any more issues, please don't hesitate to contact us. I will pass on your kind comments to Sean in our Aftersales team.
They were all very helpful.
Thank you very for your kind feedback. If we can help any further, please do let us know.
We were both very pleased particularly with Ashley Scott he reacted to our plight very quickly and efficiently he was also very accommodating as we were on holiday
Great to hear everything went smoothly for you. I hope your holiday was not interrupted and you had a safe journey home. You know where we are now if you are back down on holiday again in the future.
Ashley handled my ACU repair in a professional manner. I would have marked "Completely Satisfied" if the cost of diagnosis was not so high. £99 for plugging a lap top in to just identifying the faulty part I feel is too high.
Thanks for your feedback. I understand that people feel that we simply plug a laptop into the car for diagnosis, we actually have to follow a strict test plan as laid out by BMW to determine the cause of vehicle issues. In this instance our set charge actually saved you just under £15, if however this had taken us longer to find the problem it would have saved you a great deal more. We implemented this to give customers 'peace of mind' in relation to overall costs. I hope this helps.
The service was very good.
Thank you so much for your kind feedback and 5 Star rating, we really do appreciate your custom.
Thank you for your kind feedback and 5-Star rating. I hope you are enjoying your new car. We are here if you have any questions.
BMW UK, BMW Financial Services, BMW Torbay have all contributed to our complete satisfaction
Thank you very much indeed for your kind feedback, thank you for your custom and let us know if we can be of any further assistance.
Extremely helpful and professional service. Over and above what you would expect.
Thank you for your great feedback. I will pass your comments on to everyone involved.
Very helpful and friendly staff. Opportunity to test drive. Prompt responses to any questions. Feeling we were being given personal attention and that our continued business was important to the business.
Thank you for your great feedback, we really appreciate it. I hope you are enjoying your new car.
Very high standard of customer care. I went to the BMW centre with an idea of exactly what I wanted and left with that. I felt that the sales team were keen to meet my needs at all times. All staff I met at the BMW centre were extremely professional.
Amazing feedback - thank you! We have a fantastic, friendly and knowledgeable team here at Torbay and it is great when this comes across with customers.
Excellent service and prepared to discuss a "deal"
Thank you for your custom, I hope you are enjoying your new car. If you have any questions, please do not hesitate to drop in or give us a call.
Excellent process, no issues and very helpful
Thank you so much for all of your great feedback, we really appreciate you taking the time to do this. I hope you are enjoying your new car and if you have any questions, please don't hesitate to contact us.