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They were excellent
Everything was completed to time and I was kept informed of how things were going.
When told about fault, dealt with very smoothly
Needed to get number plate light repaired £100 to find fault £450 to repair by BMW £60 at a local garage first time I've had to get my repaired by a none BMW garage in 15 years Looking at going to get next years MOD and service else ware
Service, attention to detail was xcellent
Excellent people skills by BMW staff, Sean the service manager in particular
Professionalism, knowledge, friendliness and personal service.
Prompt professional service. Polite and pleasant staff.
Very irritating phone system!
The staff are great, particularly Ashley
Still have the water ingress into the boot
Customer service second to none. Everything is explained clearly as to what the problem is, or might be. At the end of the day everything is put right.
I have always received good service at Ocean BMW Paignton.
I had a recall regarding the driver's airbag. The appropriate part was not available on the first visit so a second trip was required. As it takes an hour to reach the garage I was not pleased that I had to make a second trip.
I live some distance from my local dealership nothing is to much trouble for them to collect my vehicle and return same back to extremely courteous on the phone nothing is to much trouble this is one of reasons I stay driving a BMW x3
Friendly and effient
I expericened several issues with my BMW since purchase and returned it to Westerly BMW in Exeter on several occasions (as it is closer to where I live) but they struggled to locate the fault. Ocean however found and rectified it & gave great service
Efficient SpotlessPolite Informative Comfortable customer area
We were on holiday in the Torbay area. During journey from Hampshire a brake system warning light came on (late on a Friday afternoon!). Phone contact with Ocean on the Saturday morning and subsequent physical check on Monday was very well handled.
very good but roof (soft top) was not cleaned very well
Organised, polite and dealt promptly to an issue that arose.
I did not have a car for 3 days hence not 5 star
Welcome at reception, courtepus service
Service was started on time and finished only a few minutes later than advised. I asked for the handbrake to be checked and service team did this and explained it normally self adjusts within certain limits .. good feedback
I never feel valued when I visit Ocean. I'm always kept waiting & info is scarce. As an older woman I can often feel ignored there
Very efficient quick professional service
I was asked if I wanted a free wash and vacuum to which I replied yesWhen my car was returned it was covered in mud in side and out it then cost £25 to be cleaned inside and out
I was told my car would be ready for 1600 when I arrived it still had to have an MOT retest, I had to head back to work so my partner returned to collect my keys. When my partner returned the customer service representative couldn't find my car keys.
First visit for recall on soft top struts. New tyre identified and ordered.Second visit revealed wrong tyre ordered by BMW.Third visit to have correct tyre fitted.In total several hours wasted.
Professional and efficient in all respects
Would have been 5 if the valet had been better.
During it's visit some recall work was done but no explanation of what the recall work was provided afterwards
The sale man Jon explained everything about the mobility purchase process, and i feel went out of his way to make sure we were happy with all technical aspects of the car.
Ocean Torbay were excellent in Service and attention to detail
Ocean BMW were snookered by the fact that BMW was unable to deliver the new vehicle on time due to a factory issue. However they made the problem as easy to endure as possible.
I have bought a number of cars from this dealership over 20+ years and They have always give good service, if I wasn't happy I would not keep coming back
I've purchased 5 BMW from this garage and always had excellent service
Attentive, friendly, knowledgeable, flexible in terms of timing for test drive and hand-over, good competitive deal. Excellent attitude.
Great customer service at local garage.
Very relaxed and helpful and loads of advice
A great combination of product knowledge, customer knowledge, efficiency and "going the extra mile" or in thios case the extra 100miles" to secure a satisfied customer
The original purchase was a good experience. I still await delivery.
The team at Ocean Torbay are brilliant, customer service is exceptional and Gareth, Trevor and Kat assisted me all the way through the process
I have bought several cars through Jon Dixon at the Torbay Ocean BMW dealership (Paignton) and he has always been excellent.