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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Meet the team

Graham De Val

Group Managing Director

Simon Emery

Head of Business

Gareth Watton

BMW Sales Manager

Gary Bolton

Service Manager

Mark Levesley

Parts Manager

Mervyn Ough

Group Accountant

Cathy Pearson

Group Customer Relationship Manager

James Hobday

Group Marketing Manager

Kevin Chalmers

Group IT Manager

Karen Garratt

Group HR Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    5
    • 7 ratings
    • 2 comments
  • Customer Service

    4.5
    • 83 ratings
    • 29 comments

I always use Ocean; they always give the same perfect service.

Service
Thank you very much for your fantastic feedback and 5-Star rating, it is great to here when we get it absolutely right. We look forward to seeing you again on your next visit.

they were very good.

Service
Thank you very much indeed for your feedback and 5-Star rating, we look forward to seeing you again on your next visit.

they are always happy to help and friendly.

Service
Great comments, thank you. We always aim to provide a friendly and welcoming service and it is great when people feel this.

We were lead to believe that this was going to be a full service, but actually was just a short service. I am surprised that at just on 3 years and over 20,000 miles I am surprised that a full service has not been required so far.

Service
Thank you very much indeed for all of your great feedback. With regards to your specific query above this is very much down to a number of factors, we can provide you with more information if you need it. You have actually purchased the 5 year Service Inclusive package so all of the vehicles servicing is onviously included in this one off payment.I have shared you other comments with both Sean and my Aftersales Manager, thanks again.

I felt the £38 charged for changing a light bulb was way to much

Service
I am sorry you felt you were charged too much for the light bulb. As a retailer we are limited to what we can do with the cost of the parts. In this instance the actual part itself was £16. In addition on the day we had also topped up your washer fluid free of charge and corrected the tyre pressures on your vehicle.

Sean was a very helpful and diligent assistant.

Service
Thank you very much for your feedback, I will ensure that I make Sean aware. In relation to your question I will ask one of the Aftersales team to give you a call today.

Everyone was fantastic . This is the third vehicle i have bought from Ocean and will continue to return.

Sales
Thank you so much for your very kind feedback and more importantly your continued business. As always if we can be of any further assistance or if you have any questions about your new MINI, please do not hesitate to get in touch.

The service was very good.

Service
Thank you for your customer and very kind 5-Star rating, we really do appreciate your feedback.

Initially, I was disappointed with the mix up in costings. However the advisor assigned to look after me, dealt with the issue with as little fuss as possible. Throughout the meeting he was efficient and highly customer focused. Great customer servic

Service
Excellent feedback and apologies for the mix up initially, I will pass your great comments on to everyone involved.

Looked after me well

Service
Thank you for your kind comments and 5-Star rating.

The staff are helpful. Ashley Scott has been kind and helpful.

Service
Thank you for your feedback, I will ensure that you kind comments are passed on to Ashley.

took longer than i anticipated , spares needed and kept putting back the date when i needed it .

Service
Thanks for your feedback and sincere apologies that your car was not fixed on the first visit. Having looked at the job it is clear that we were able to carry out the original work that the car was booked in, unfortunately when the additional item was discovered during the initial check the part required was not an off the shelf part, hence requiring then item to come from BMW AG. Sorry if this caused any inconvenience to you.

They are very helpful.

Service
We really appreciate your kind comments, thank you.

It was fine.

Service
Thank you. If we can be of any further asistance, please do not hesitate to contact us.

I had to wait a long time to have the wipers replaced, but they did clean the vehicle.

Service
I am sorry to hear that you were kept waiting slightly longer than expected. I have checked through the job and the wiper blades were actually fitted very quickly, it was the delay in getting the car cleaned that slowed things down - better communication needed on our part. We very much appreciate your feedback, thank you.

First class service.

Service
Amazing feedback thank you, this is exactly what we are aiming to provide everytime. If we can be of any further assistance, please do not hesitate to contact us.

Jermaine Crews, Mark Wilkinson and Harriet (product expert) were a credit to the team at Ocean. Fantastic customer service !!!

Sales
Thank you very much indeed for your great comments and 5-Star rating. I will ensure your feedback is given directly to all involved. The Product Genius role is something we implemented in 2014 and Harriet is a great addition to the team, helping customers with explanations of the vehicles technology without the jargon.

theey are very good.

Service
Fantastic feedback and 5-Star rating - thank you very much for your business.

I thought the tyre was a bit expensive. My local tyre supplier could have fitted one for £50+ less!Ocean BMW were nice people to deal with though!

Service
Thank you for your feedback and sorry to hear you had a puncture. We do try to price match in the local area however on certain tyres this is not always possible due to the buying power of some local chains. I am also glad to hear everything went smoothly for you in relation to the recovery process and the communication with ourselves.

Very good service.

Service
Thanks for your lovely feedback. If we can be of any further assistance with you MINI, please do not hesitate to contact us.

The service was very good.

Service
I am glad to hear everything was okay for you during your visit, if you need any further information or assistance, please do not hesitate to contact us.

When we booked the car in, we were told the service would be £179.00 and when we got there the service was going to be £590.00, we should have been told that it could be £179.00 upwards. We were also told that it would be a waiting appointment, when

Service
Sincere apologies for the confusion. When the initial booking was made over the phone we can only go on the information provided by the customer, only when we read the vehicle key can we actually tell what is required on the vehicle, hence the unfortunate change in costings in this instance as additional items were required. In relation to the car having to stay overnight this was again due to the vehicle failing the MOT and as a result the part needed had to be ordered from BMW UK.

i was completely happy with them

Service
Thank you for your kind comments and 5-Star rating, we really do appreciate your custom and feedback.

it went very well

Service
Thank you for your feedback and 5-Star rating, I am glad everything was okay for you.

Kat was very helpful.

Service
Kat has proved herself to be a very valued member of our team here at Torbay. I will ensure your comments are passed on to her.

It was a recall for a front passenger seat belt.

Service

The visit took longer than expected.

Service
Sincere apologies that you felt the visit took longer than expected. Having pulled out the job card it looks as though you asked for diagnosis to be carried out on your vehicle, sometimes it is difficult to know exactly how long this can take, that said we could have obviously communicated with you better on this occasion. Thank you for your great comments about the team too!

Very happy with the centre.

Service
Thank you for your comment and feedback, I am delighted that we were able to help you with your servicing needs whilst visiting the area.

Happy with the dealership.

Service
Thank you for your custom and 5-Star rating. I will pass your kind feedback on to the team.

The service was very good.

Service
I am glad to hear everything was okay with your recent visit. If you have any further issues with your MINI, please do not hesitate to contact us.

Satisfactory.

Service
I am glad to hear everything was okay with your recent visit, if we can be of any further assistance, please do not hesitate to contact us.