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The actual mechanics were fine but my experience at the service desk very poor
Very polite and quick attention to the problem ,covered free by 5 yr plan. Waiting not long- great coffee and biscuits, Thank you
Lovely coffee and biscuits.
The service was fine thanks. A very minor niggle 0.1 point deduction was for leaving the car with a very smeary windscreen after washing it off...I try to keep the waxy products away from the screen as as it makes vision difficult at times.
Expensive minor parts.
Apart from expense resulting from visit I was pleased with outcome
Correct pre-diagnosis of problem. Hassle free, quick and easy but thoroughly professional resolution at a reasonable price.
Car was ready for collection when promised and was phoned to advise me.
Everything completed to my satisfaction plus ability to have courtesy car which is essential when you live nearly an hour away.
Excellent service and car cleaned
Car was ready when i arrived. Paperwork all done car cleaned inside and out.
We were completely happy with the service we received. Having dealt with Ocean for many years we have come to expect we will be treated to a firsts class experience.
Had to wait quite a long time, didn't get the hire car I had booked and parking was tricky
I wasnt completely satisfied as they no longer collect the car as part of the service. It would cost me £18 which is steep. Also no free courtesy car.
Reasonably quick with not too much waiting around although had to wait extra time for two new front tyres to be fitted
Quick and friendly help and a quick job undertaken
no problems and courteous service
Excellent attention to every detail
Had signed for the vehicle to be valeted prior to its return, however the valet was not performed.
I like the whole experience and the latte, lovely touch.
Booking the service is not always straight forward and calling via the call centre (Plymouth) is not always an easy experience. It was also difficult reaching the Torbay service team direct by phone.
Excellent customer service-polite, helpful, informative.
We were away on holiday and the rear boot latch stopped working. They took the car in straight away and kept the car locked in the workshop for the night and fixed the car in the morning.
The bill is never ready when I arrive to collect the car. BMW employees live under the illusion that customers have nothing more important to do than wait around whilst they copiously complete their paperwork, which is a very irritating.
See above note on waiting issue.
I had to wait some three hours for an MOT and air con clean. No one came over to explain why it took so long and no explanation was given when I paid. I was told the brake pads were down to 6.5, she had not checked the cars history.
Excellent but a bit slow
It would have been 5, if were not for a slight confusion over the date of the booking.
a little difficulty getting problem sorting underway, misled by so called expert staff that was not familiar with car orientated problem with updating navigation and given inaccurate information. Service chap was more helpful though.
Always extremely helpful.
Disappointed I was charged for correcting what I would say was a design fault - i.e. coins getting lodged under the flap of the coin holder. Didn't even get the offending pound coin back!
The attention given to the customer and the item being dealt with alongside other aspects of the repair / item being investigated
Staff always courteous, efficient and charming. Ocean Torbay is always a pleasure to visit. The job was completed in excellent time with of course the complimentary valet!
Called to advise me when my vehicle was ready and friendly polite service by the service advisor.
Small que to book in hire car ready sped service my car ready at agreet time my car washed .. thanks
Had four tyres fitted, but on collection the tyre pressures for each tyre were different and incorrect. Paid £59.99 for summer service and then next day sent an offer of same service for £39.99
good customer service with knowledgeable staff
We made an appointment during the platinum event. The staff were kind and friuendly Ricky Baker paid attention to detail and we felt valued as customers. We felt he gave us a good deal and we enjoyed celebrating our new purchase with a glass of fiz
Fitted in with my delivery plans
Having had our previous X3 serviced by Ocean Torbay and pleased with the level of service they were the obvious choice for purchasing a new car. Trevor at Ocean could not have been more helpful in finding the right spec X3 for us. Thank you.
I purchased a fantastic car and collection was easy. I'm a happy customer.
The centre was excellent and would have got a full 5 if the Brand new car I bought had a full tank of fuel.
Jon Dixon is very knowledgable about the car and discusses everything sensibly. He doesn't try to push things I don't need and treats me as an equal. Many other dealerships are off hand and treat me as a bit of an idiot!
Every thing was dealt with on time with no fuss