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WELCOME TO OCEAN TORBAY

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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Staff Vacancy - Parts Advisor

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Staff Vacancy: Vehicle Technician

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Ocean Torbay Golf Day

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Ocean customer collected his new BMW 7 Series.

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Ocean Torbay supplied Tower House School.

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Winners of Ocean BMW Torbay's competition.

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OCEAN SUPPORTS TORBAY BMX CLUB.

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Ocean customer collected his new BMW 1 Series.

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Ocean customer collects his new 2 Series Convertible.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

STEVE ELLIOTT

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

MARK LEVESLEY

PARTS MANAGER

ASHLEY SCOTT

SERVICE MANAGER

VINCE MANN

NEW CAR SALES MANAGER

MARTIN PEARSE

USED CAR SALES MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always willing to help

Service

Nothing further to add. Excellent service

Service

Polite, courteous and informative on the best action to take on car service.

Service

Friendly staff explain everything

Service

It’s pointless offering a free valet & then do it badly

Service

Still have message popping up about state of tyre pressure in cold weather. I can get the manual out and deal with this, but I did mention it to the service reception and thought it was going to be sorted for me. The door problem seems to be sorted.

Service

The service at Paignton is friendly, considerate and professional.

Service

fairly satisfied

Service

The car was valeted despite it being an unscheduled visit.

Service

Work completed efficiently

Service

car (M135i) in for 2 days and the service was excellent from start to finish. only downside was the loan car (mini) was a bit under-powered!

Service

The only issue I had was I was given a price and then later told it was wrong

Service

Very good, but soft top not cleaned well nor inside windscreen

Service

A trouble free experience.

Service

friendly staff giving a hassle free experience

Service

As above

Service

They got everything right and were great to deal with.

Service

Very professional.Only concern was that I would have thought that the labour cost of fitting new front brake pads would have been included in my Service agreement.

Service

Everything happened as expected plus a bit extra as also had service done at same time. Car returned cleaned to top it off.

Service

They are the most competent and accommodating dealership I have ever dealt with. Despite maybe not appering like the average new BMW buyer i was made to feel like nothing is too much trouble and they made me feel very at ease.

Service

i was welcomed by your service adviser Kat, she was on the phone at the time but took the trouble to welcome me and said i will be with you as soon as i've finished the call,which she did. Kat gave me three progress update while i waited for the car

Service

staff very helpful frendly

Service

Special metion re "Steve" who took the time to understand my problem with downloading the Sta Nav Map Update, and arranged for it to be done.

Service

Bmw have in John someone who has sold many cars to me over 17/18 years, alway providing excellent service and good advice. He understands my needs ( as a full time carer of an invalid wife) with me not enjoying good health and is a credit to BMW

Service

No problems, James, in the Service Department, whilst only holding the position for a few weeks, displays a promising future with BMW, displaying the standard of service expected and experienced at Ocean BMW.

Service

As explained in my first answer, speed of diagnostics and completion of work plus their Customer Service which included arranging for one of their drivers to take me home. Brilliant!

Service

Could not have asked for any better service

Service

As from my first answer all the ocean work people in service and parts work shop are all Very Good

Service

I feel that I am a valued customer the minute I walk in the showroom.

Service

As aside from the routine service I had only one request. This was to look at and adjust the wipers which had never been satisfactory i.e. defective from new.This was not done.

Service

As per my comments above

Service

Car reliable

Service

car ready on time just the waiting to be seen that sometimes annoys

Service

All completed on time with use of courtesy X3

Service

The mechanic I spoke to was very friendly, knowledgeable and polite. The service receptionists however seemed very stressed that afternoon.

Service

The reason why it's not Completely satisfied is because they hadn't got one of the parts for a quality recall fix thus they had to get one from Plymouth. The consequence was that we were delayed by nearly 2 hours on our return journey to Bristol.

Service

Slow to check in and it appears that information given at check in was not passed on to technician who worked on vehicle

Service

Not had a good experience yet with Ocean.This time they forgot to do the map update us requested.

Service

I was charged the wrong price.

Service

Despite a call saying our car was ready upon completion of the work, upon return to showroom we had to wait for over 20-30 minutes and then chase up if the car was actually ready. It had also not been washed despite being offered at time of drop off!

Service

There was no hassle, everything went smoothly.

Service

No problems whatsoever.

Service

Service reception good

Service

Excellent customer service

Service

All as promised

Sales

Jon Dixon was helpful and friendly.

Sales

Good sales personnel, no fuss about part exchange, information given about sales incentive to purchase by end December. I would have preferred mid-March had there been the same incentive.

Sales

very professional and courteous

Sales

Excellent personal service

Sales

good experience

Sales

As stated above, efficient and excellent customer service

Sales

Kept us fully informed arrived earlier than expected and a great team who were friendly and professional

Sales

Everything was handled expertly

Sales

Ricky kept in contact and let me know what stage the car was at up until day of collection.

Sales

Best service ever can't fault anything

Sales

profesanol services

Sales

Everyone very helpful

Sales

Excellent all round from ocean

Sales

Trevor our sales person was very amenable and knowledgable the brand and was able the scource the very car and build we needed.