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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Latest News & Events

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Ocean customer collects his new 2 Series Convertible.

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BMW xDrive

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Complimentary BMW Fuel Additive.

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The Ocean Torbay Rhino.

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Look out for the New BMW X1 and the 1 Series.

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The BMW M4 GTS.

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BMW Rugby balls.

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The new BMW 7 Series launch.

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The new BMW X1 is here.

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Newton Abbot Rotary Golf Day

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Track day at Thruxton Race Circuit​.

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The Paignton RFC Festival of Rugby.

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Raising funds for Rowcroft Hospice.

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The Bishop Fleming Chartered Accountants Challenge Trophy.

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ULTIMATE MONDAY.

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The first BMW X3 '65' plate to go out.

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The BMW M6 GT3.

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Join us at the Super Weekend.

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The Ocean Torbay Charity Golf Day.

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BMW M Performance Accessories.

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BMW becomes Global Partner of the 35th America’s Cup.

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Rowcroft Sleep Walk 2015.

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STAFF VACANCY: VEHICLE TECHNICIAN

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STAFF VACANCY.

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Ocean Torbay attend Armed Forces Day.

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Tower House School complete the Race For Life.

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THE NEW BMW 7 SERIES.

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THE NEW BMW X1.

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OCEAN APPROVED USED CARS SALES EVENT.

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BMW PGA Tour, Wentworth.

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Torbay Ride and Drive.

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Ocean Torbay at Tower House School

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Ocean Torbay launch 2 Series Convertible with Paignton Rugby Club

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The new BMW 1 Series 5-door Hatch

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Ocean BMW announce premium Motability Partnership

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A School Bus in style

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Ocean Torbay support CLIC

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Andy Priaulx makes a return

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The BMW M6 Coupe Competition Edition

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BMW voted 'SME Car of the Year 2015'

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Rowcroft's Annual 'Sleep Walk', Sign up Today!

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Meet the team

GRAHAM DE VAL

GROUP MANAGING DIRECTOR

SIMON EMERY

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KAREN GARRATT

GROUP HR MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

BMW SALES MANAGER

GARY BOLTON

SERVICE MANAGER

MARK LEVESLEY

PARTS MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly approachable staff.

Service
We have a great very friendly team here at Torbay and it is great when this comes across in our service. I will pass your kind comments on to everyone involved.

Really nice people.

Service
Thank you for taking the time to provide us with feedback.

I always have good service from the Torbay branch

Service
We really appreciate your custom, thank you.

Friendly and Professional Staff, and Management

Service
Thank you for your kind feedback and 5-Star rating. I will pass your comments onto the Aftersales team.

Great service

Service
Thank you for your kind feedback and 5-Star rating, this is very much appreciated.

The whole process was fast and efficient and I was looked after extremely well while I waited.

Service
Thank you for your continued custom, I was delighted to read that everything was to the high standard we are always aiming for.

Just noticed some greasy finger marks on the bonnet of the car. I have not had time to follow this up because my husband was taken into hospital during the time of service.

Service
Sincere apologies. I will ensure someone from our Aftersales team contacts you today to arrange for your car to be cleaned at a convenient time for yourself. I am sure we can sort this for you. I am glad everything else was okay for you.

I was happy with the service. I do however have to complain about the charge for changing and storing the wheels at changeover. Two years ago the charge for changeover was £60. Then that went up to £80 and now £95. A 58% increase in 2 years!

Service
Thank you for your feedback, I am glad everything went okay during your visit. In response to the price increase I just wanted to provide some background. We had run special offer last year to absorb some of the price increase however we were unable to do it again this year. We get charged by BMW UK to collect and store the wheels, we then remove them, clean them and securely package them up for storage. We then re-fit the winter wheels and check pressures etc. I hope this helps in some way.

Loss of power had to limp home.

Service
Great to hear everything was perfect for you. If you have any more issues, please don't hesitate to contact us. I will pass on your kind comments to Sean in our Aftersales team.

They were all very helpful.

Service
Thank you very for your kind feedback. If we can help any further, please do let us know.

We were both very pleased particularly with Ashley Scott he reacted to our plight very quickly and efficiently he was also very accommodating as we were on holiday

Service
Great to hear everything went smoothly for you. I hope your holiday was not interrupted and you had a safe journey home. You know where we are now if you are back down on holiday again in the future.

Ashley handled my ACU repair in a professional manner. I would have marked "Completely Satisfied" if the cost of diagnosis was not so high. £99 for plugging a lap top in to just identifying the faulty part I feel is too high.

Service
Thanks for your feedback. I understand that people feel that we simply plug a laptop into the car for diagnosis, we actually have to follow a strict test plan as laid out by BMW to determine the cause of vehicle issues. In this instance our set charge actually saved you just under £15, if however this had taken us longer to find the problem it would have saved you a great deal more. We implemented this to give customers 'peace of mind' in relation to overall costs. I hope this helps.

The service was very good.

Service
Thank you so much for your kind feedback and 5 Star rating, we really do appreciate your custom.

BMW UK, BMW Financial Services, BMW Torbay have all contributed to our complete satisfaction

Sales
Thank you very much indeed for your kind feedback, thank you for your custom and let us know if we can be of any further assistance.

Excellent service

Sales
Thank you for your kind feedback and 5-Star rating. I hope you are enjoying your new car. We are here if you have any questions.

Extremely helpful and professional service. Over and above what you would expect.

Sales
Thank you for your great feedback. I will pass your comments on to everyone involved.

Very helpful and friendly staff. Opportunity to test drive. Prompt responses to any questions. Feeling we were being given personal attention and that our continued business was important to the business.

Sales
Thank you for your great feedback, we really appreciate it. I hope you are enjoying your new car.

Very high standard of customer care. I went to the BMW centre with an idea of exactly what I wanted and left with that. I felt that the sales team were keen to meet my needs at all times. All staff I met at the BMW centre were extremely professional.

Sales
Amazing feedback - thank you! We have a fantastic, friendly and knowledgeable team here at Torbay and it is great when this comes across with customers.

Excellent service and prepared to discuss a "deal"

Sales
Thank you for your custom, I hope you are enjoying your new car. If you have any questions, please do not hesitate to drop in or give us a call.

Excellent process, no issues and very helpful

Sales
Thank you so much for all of your great feedback, we really appreciate you taking the time to do this. I hope you are enjoying your new car and if you have any questions, please don't hesitate to contact us.

Again wonderful service; a pleasure to deal with Jon Dixon at Ocean.

Sales
Thank you for your feedback and custom, I will pass on you comments to Jon.