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Car picked up from home in the morning and returned in the evening good service
Perfect - great to hear the team looked after you well. We look forward to seeing you again on your next visit.
I was told it would take an hour maximum and I was there having taken time off work for an hour and a half.The winter pack could have been detailed before I arrived, not knowing what was included.
Apologies for the slight delay during your visit, I hope this did not inconvenience you too much during your day.
Friendly service, comfortable waiting area with TV and tea/coffee/water available.
Thank you for your kind feedback, great to hear that the team looked after you well again during your visit.
Friendly welcome. Professional people..not kept waiting for long.
Great to hear the team looked after you well and we got you on your way as quick as possible.
As always excellent service, very efficient and courteous staff. Job done in minimum time.
Thank you for you kind comments and 5-Star rating. We very much appreciate your custom.
Efficient service from John Bower
Thank you for your feedback. I will ensure your kind comments are passed on to John.
On collection of the car there was grease on the drivers seat. Also where the rear light lenses were replaced (under warranty) they must have prised them out with a screw driver and marked the bumper under each lens (not bad but still marked).
Apologies for the minor damage to the front of your vehicle. I have spoken to my Aftersales Manager and I understand that he has already been in touch to arrange for this to be professionally corrected for you. We are just waiting for the convenient moment for yourself to come in.
As with Fairfield in Essex Ocean have kept my faith in BMW, with great customer service and always being kept in the loop on where my car is.
Great to hear that we have kept up the standard you have been used to. If we can be of any further assistance, please do not hesitate to contact us.
Service took two days as diagnostic technician took off job to work on another. Although problem found and repaired the initial symptoms still persist
I am glad to read that the team looked after you well during your visit. I understand the team are still working with BMW UK to get a resolution with your initial issue, as soon as we get a response we will be back in touch with you again.
Sean is a very good customer facing member of your staff
Thank you for your very useful feedback, we very much appreciate your custom.
Car not cleaned to your usual standards and not impressed with the aggressive attitude of your service personnel
Thank you for your feedback. I am very sorry to hear that you were not happy with the teams attitude. I have spoken to them and they were under the impression everything was okay during your visit. If you would like to discuss in further detail, please do not hesitate to contact myself, Simon Emery Head of Business directly.
I was kept informed of any issues found with my car.
Excellent - great to hear everything went well for you.
Managed to fit in an appointment on the day I called as I was in the area. Great service, including loan of a phone charger! Positive, polite efficiency.
Glad we went the extra mile with the phone charger for you. We look forward to seeing you again on your next visit.
On time, good communications, professional interactions.
Thanks you for your kind comments and 5-Star rating.
The gent who served me was a real gent, he called me back and let me know I had dropped my bobble hat, love that bobble hat so very very grateful for that call.
Fantastic - glad to hear we managed to get your special hat back to you. I will pass your kind comments on to everyone involved.
To me it took too long to change a bulb, they said they had to do some health check that I did not ask for, the car was in for major repairs only two months ago.
Thanks for your kind comments about the team and service. Apologies for the delay on this instance, we do an electronic vehicle health check on all vehicles as a duty of care when we see them, purely to let you know if there are any items you need to be made aware of. I trust everything has been resolved to your satisfaction now.
Customer service was good. Unfortunately the problem that the car was in for was not fully resolved.
Thank you for your comments about the customer service. I am sorry we needed to get you and your vehicle back in again. I understand from the team that we managed to resolve the initial issue of a slight rattles on the vehicle during the visit but another one has now come to light. I am sure we will get to the source of this one on your next visit. Apologies for any inconvenience.
I had a BMW dashcam fitted which caused problems with the key and the radio dab reception, it meant another day in the garage for repairs.
Sincere apologies for the slight delay in getting this dashcam fitted to you vehicle. These are relatively new retro-fit items for BMW and occasionally the installation takes a little longer than expected. I trust everything is now working well for you. If you have any problems, do not hesitate to let us know.
Servicing went smoothly and was fast tracked as I had to return asap as my wife was unwell.
Thank you for your kind comments. We do hope your wife is now recovery well. If we can be of any further assistance, please do let us know.
Car not ready on time due to staff illness. Situation managed very well by staff.
Apologies for the inconvenience on the day, glad the team were able to work around the internal issue presented to us on the day.
Courtesy of the staff, ease of booking my vehicle in, a pleasant customer area,The detailed explanation given of work done when collecting my vehicle.
Thank you for your great all round feedback. We very much appreciate it.
Could not find a replacement tyre in UK for my month old X1......!!
We have been in communication with BMW UK and our National Tyre Supplier to establish how this can be resolved moving forwards. We are currently waiting for a response.
Everything was explained fully and uneccessary work avoided.
Thank you, I will pass your kind comments on to the Aftersales team.
Did everything smoothly. The rep was helpful and found answers to my question
Great to hear everything went as planned for you. Thanks for your 5-Star rating.
Lovely feedback, thank you for you continued custom.
Excellent facilities friendly staff and moorish biscuits
Thank you, glad you like the biscuits - I hope we have not hindered any New Years resolutions.
I booked the car in and BMW agreed to pre order a part to complete the job in one day so I did not have a replacement car. When diagnosis proved it needed that part it had not been ordered so car had to stay overnight causing inconvenience
Sincere apologies for the inconvenience on this occasion. I will investigate what happened in this instance to ensure we do not encounter the same issue in the future. If we can be of any further assistance, please do not hesitate to contact us.
Thank you, we very much appreciate your custom.
efficient and kind service by staff
We have a very friendly team here at Ocean Torbay and it is great to hear that coming across to our customers. Thank you.
availability of courtesy car. Politness of staff. Vehicle ready on time and returned cleaned
Great to hear everything went well during your visit. If we can be of any further assistance, please do not hesitate to contact us.
Nothing was too much trouble and I felt valued as a customer.
Thank you so much for your custom and 5-Star rating, we very much appreciate your custom.
Prompt and friendly service with reassuring attention to detail.
Thank you for your kind comments, I will ensure these are shared with the whole team.
Exactly the type of response we are aiming for. Thank you for your kind feedback.
My wife had to bring the car in with a tyre proper and the staff were excellent in sorting it
Thank you, great to hear everything went to plan and you are now back on the road.
They did what was required, at a reasonable price, then went the extra mile to make sure we were OK with it all.
Amazing feedback and very useful. We very much appreciate your comments and custom - thank you.
Five star service
Perfect - thank you. We look forward to seeing you again on your next visit.
We have used John Dixon for 2 new car purchases and he is extremely knowledgeable and professional.
Thank you for your feedback, I will ensure that your comments are passed on to Jon.
Jon and the team gave great support, attentive without being any pressure.
Thank you for your kind feedback and 5-Star rating. We very much hope you are enjoying your new car.
Everything was done well
Amazing feedback - thank you!
Excellent listening staff who want to achieve the objectives of the customer while also satisfying their company's criteria.
Thanks you very much for your kind feedback. If we can be of any further assistance, please do not hesitate to contact us.
I was not completely satisfied as there was no printed guide to the Sat Nav fitted to the car
Great to hear everyone looked after you well. I am sorry to say that BMW no longer provide a printed guide for the satellite navigation anymore and it is all available through the vehicles iDrive system. We will of course feedback you r comments back to BMW UK for their information. If you would like any additional support with your vehicle do not hesitate to contact us.
With the purchase of our first new car from you we were made to feel rather special and a valued customer this time round this did not occur and we felt now tied into your exchange deal this was just a trade in and not anything special .
I am sorry to hear you felt this purchase did not feel as special as your first purchase, I know the salesperson tried to go above and beyond expectations bringing all of the documentation to yourself and arranging for the vehicle handover nearer your home. I have spoken to the salesperson involved and I know we put together a fantastic offer for you on this vehicle, on this occasion we were able to assist with a better deal on the new car to offset the part exchange valuation.
Would have been completely satisfied except for car having a scratch on passenger front door, which appeared to be below the paint topcoat! This required door respray
Sincere apologies for this problem with your door. All BMW's go through multiple checks at all levels after they have left the factory and we are not sure how that got through the system, we have fed details of this issue back to BMW UK. I trust everything has been resolved to your satisfaction.
Ryan Sams at Ocean Torbay was very helpful and able to answer all questions we had.
Thank you for your very kind feedback, I will ensure your kind comments are passed on to Ryan.
Our aim every time. Thank you for your continued custom.
They did everything they said they would, very rare to get this at a dealership these days.
Thank you very much indeed for you kind feedback. We very much appreciate your custom and look forward to seeing you again on your next visit.
Excellent service, fitted me in at last minute. Thank you.
Your very welcome, thank you for your very kind 5-Star rating.
Well informed staff. Good knowledge of the product
Thank you very much indeed for your 5-Star rating and feedback. We hope you are enjoying your new car.