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Car went into workshop on time. Service done and the asked if I would like car washed. Yes!!
Called whilst on holiday without appointment and was attended to straight away and consequently had minimum delay in getting back on road
Good service, but took quite a long time
I took my car in with a noise / creak coming from the dashboard when going over bumps and around corners. This has not been sorted out and is just about the same as it was when I brought it in ??. However, I was told I needed front brake pads £239
Quick efficient booking in with flexible time slot to allow for travel.
Thank you for you kind feedback - we really appreciate your custom.
Very good service from them
Thank you for your custom.
I was dealt with quickly and efficiently and the service manager was very helpful.
Thank you for your kind feedback, I will ensure this is passed on to my Aftersales Manager and his team.
Flexible appointment and good booking service, welcome and facilities at dealership, work completed on time.
Perfect - exactly what we are aiming for - if we can be of more assistance please do not hesitate to contact us.
It was just a basic service, so difficult to comment really, the staff seemed efficient, the service manager was a nice chap, and the whole experience was very good
First class service, very customer focused. Cannot fault the BMW team.
Amazing feedback thank you. We look forward to seeing you again on your next visit.
Took a lot longer than advised on the phone
I am sorry to hear you thought the visit took longer than expected. The car was actually booked in for a 90 minute waiting appointment and it was completed in 76 minutes according to our systems (possibly a communication issue). I trust everything completed on the vehicle is to your complete satisfaction.
High quality service from start to end
Thank you very much for your custom and 5-Star feedback.
The car was booked in promptly all repairs completed promptly and a car health check completed also
Great to hear the team looked after you well - we look forward to seeing you again on your next visit.
Always efficient and friendly service
Thank you for your feedback.
The skills and enthusiasm of Nigel Staddon.
Nigel is a great asset to the team and has a fantastic knowledge base from his time in the business. I will ensure you feedback is passed on to him.
I have been a customer for five years and always get good service off everybody
Thank you for your continued custom, delighted to hear everyone looked after you well again.
Customer service is excellent, staff are always friendly and its a pleasure to visit.
Thank you. We look forward to seeing you again on your next visit.
Perfect, thank you for your custom.
A very comfortable waiting area with splendid hospitality
Great to hear your visit was completely hassle free - exactly what we aim for here at Ocean Torbay. Thank you for your kind feedback and 5-Star rating.
Able to repair my car at short notice and also did it quickly
Great to hear that we were able to get you back on the road with out delay.
Honest welcome, well organised, quick service, felt looked after. The price was the only negative.
Thank you for you great feedback. In relation to your pricing concern, we do offer a local price match on like for like items.
The person I dealt with was very helpful, even providing me with transport home,and the service was second to none
Thank you for you r5-Star feedback. You chose a great time to get your air conditioning sorted, just in time now the weather finally looks as though it is improving.
Because everything I asked for was carried out in a helpful professional way.
Thank you for your kind comments about the team, I will ensure they are passed on to them.
Professional & courteous service
Very kind comments - thank you!
Very prompt turnaround to fix problem discovered on annual service
Thank you for your very kind feedback - we really appreciate your custom.
they completed the service on time ( perhaps a little early ) and cleaned the car
'They do what they say they will do' - Thank you!
extremely good service experience
We really appreciate your custom and feedback. Thank you.
All went just fine, car was cleaned immaculately after service.
'Courteous, Pleasant, Easy to Deal With' Great feedback thank you!
Booked in quickly told time it would be ready and to the minute it was.Car washed and vacuumed.
Brilliant. Thank you for your feedback.
£55 charge to tell me why the airbag light stays on intermitantly on the dashboard cluster. £4/500 to put it right. Outrageous.
Really good reception by very conversant and friendly staff.
Thank you, great to hear everyone looked after you well.
Work was carried out on time and all queries answered.
I am glad the appointment text reminder helped. We looked forward to seeing you again soon.
I felt the service given to me was second to none.m
Thank you. I will pass your kind feedback on to Sarah in our booking team.
All issues were dealt with promptly and efficiently (even minor ones I was not aware of). All those involved gave me the best of attention as always and left me completely satisfied. Absolutely 1st class!
Superb feedback thank you.
1. It was arranged by Torbay Plymouth for the Service to take place at Ocean Torbay on Thursday 26th and to be picked up the principle at Torbay and leave a car for me to use. Yet Simon arrived on Wednesday.
Apologies for the slight mix up regarding your collection. Our Sales Manager Gareth turned up a day early in error. Glad to hear everything went well on the actual collection date.
because i was.
Thank you for your 5-Star feedback.
Seen and dealt with even though we did not have an appointment.
Great to hear we were able to fit you in. I will pass on your thanks to Sean.
The experience at Ocean in Paignton is always very good and the staff so helpful,I will return each time i need help from them, Well done Ocean
A true advocate of the business - thank you. We look forward to welcoming you again on your next visit.
Caring staff determined to leave me happy, and a job well done.
Thank you for your great feedback, I will pass this on to our Aftersales Manager to look in to.
My experience was deplorable. A simple repair was wrongly completed which lead to my car being held in the bmw garage for an initial further 6 days. I had to cancel appointments and waste several hours of my time because of the total incompetence.
All expectations met
Brilliant - just what we are aiming for. Thank you
All well executed. Had to have new tyres so took rather longer than I had anticipated.
Thank you for your kind feedback. Glad you enjoyed the coffee!
Service and car valeting were excellent but it took 1.5 hours while I waited,which is too long.
Thank you for your feedback. We do quote 90 minutes for a standard waiting appointment however we do try to do things quicker for you whenever possible.
feel comfortable with Sean, makes allowances for my poor hearing.have done so
I am glad to hear we sorted everything for you. I will pass on your kind comments to Sean.
The team did everything they could to help me get the car I wanted and responded quickly and clearly to questions
Jon Dixon, sales person at Ocean Torbay was very good, no pressure at anytime, which made buying the car a pleasure. The car came exactly as orders and on time.
Thank you so much for your kind comments and feedback - I will ensure this is forwarded on to Jon. We hope you are enjoying your new car.
I have always bought my cars from Ocean BMW at Torbay through Jonathan Dixon because he and the dealership are excellent. The service is excellent, I don't have to worry about anything, just choose my new car and everything else is taken care of.
Fantastic comments thank you, I will ensure they are passed on to Jon.
Trevor Larkin has been amazing. He listened to exactly what I wanted and I now have my beautiful bmw and I have never been so happy! Communication was never a problem and he got me my car quickly and efficiently. Thank you so much!
Thank you so much for your great comments. I am delighted to hear Trevor looked after you well. I will pass on your feedback.
Sales person extremely friendly and helpful
Thank you for your custom and feedback, we hope you are enjoying your new car.
All explained well, good, efficient and friendly staff,calls returned and car delivered early
Thank you for taking the time to provide your very kind feedback. We really appreciate your customer and comments.
Have been customer of Ocean BMW Paignton for 24 years and have never experienced any problems. Salesman friendly and knowledgeable and has arranged several test drives over past years. New car was presented to my full satisfaction.
Thank you for you excellent feedback, I hope you are enjoying your new car.