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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

Latest News & Events

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Staff Vacancy: Vehicle Technician

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Ocean Torbay Golf Day

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Ocean customer collected his new BMW 7 Series.

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Ocean Torbay supplied Tower House School.

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Winners of Ocean BMW Torbay's competition.

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OCEAN SUPPORTS TORBAY BMX CLUB.

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Ocean customer collected his new BMW 1 Series.

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Ocean customer collects his new 2 Series Convertible.

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Complimentary BMW Fuel Additive.

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The Ocean Torbay Rhino.

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Look out for the New BMW X1 and the 1 Series.

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The BMW M4 GTS.

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BMW Rugby balls.

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The new BMW 7 Series launch.

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The new BMW X1 is here.

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Newton Abbot Rotary Golf Day

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Track day at Thruxton Race Circuit​.

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The Paignton RFC Festival of Rugby.

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Raising funds for Rowcroft Hospice.

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The Bishop Fleming Chartered Accountants Challenge Trophy.

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ULTIMATE MONDAY.

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The first BMW X3 '65' plate to go out.

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The BMW M6 GT3.

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Join us at the Super Weekend.

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The Ocean Torbay Charity Golf Day.

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BMW M Performance Accessories.

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BMW becomes Global Partner of the 35th America’s Cup.

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Rowcroft Sleep Walk 2015.

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Ocean Torbay attend Armed Forces Day.

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Tower House School complete the Race For Life.

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THE NEW BMW 7 SERIES.

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THE NEW BMW X1.

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OCEAN APPROVED USED CARS SALES EVENT.

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BMW PGA Tour, Wentworth.

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Torbay Ride and Drive.

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Ocean Torbay at Tower House School

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Ocean Torbay launch 2 Series Convertible with Paignton Rugby Club

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The new BMW 1 Series 5-door Hatch

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Ocean BMW announce premium Motability Partnership

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A School Bus in style

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Ocean Torbay support CLIC

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Andy Priaulx makes a return

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The BMW M6 Coupe Competition Edition

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BMW voted 'SME Car of the Year 2015'

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Rowcroft's Annual 'Sleep Walk', Sign up Today!

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Meet the team

GRAHAM DE VAL

GROUP MANAGING DIRECTOR

SIMON EMERY

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KAREN GARRATT

GROUP HR MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

GARETH WATTON

BMW SALES MANAGER

GARY BOLTON

SERVICE MANAGER

MARK LEVESLEY

PARTS MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was made to feel very welcome from the lady at reception and taken to the " lounge" where after a short wait was met and taken to a desk to confirm my booking and hand over the keys.

Service
Thank you for your very good feedback, we have started this approach recently and it is working much better for our customers. They sit in a comfortable area whilst we get the paperwork ready for signing and loan cars brought round to the front of the building etc. This way we can get you on your way as quickly as possible.

Polite friendly and competent, fast service and comfortable waiting area

Service
Lovely feedback thank you. Great to hear we are the best BMW Retailer you have visited.

Quick and efficient

Service
Thank you for your kind feedback.

Great service

Service
Thank you for you kind comments and 5-Star rating, we very much appreciate your custom.

Convenient times arranged for drop-off and pick-up. Very friendly and helpful staff.

Service
Great feedback about the team, I will make sure this is passed on to them.

The experience was a pleasure. They could not have been more helpful and efficient. Worth the 5 hour journey to get to them.

Service
Wow! Thanks for your fantastic feedback. Great to hear the team made the trip worthwhile and hassle free.

Excellent communication

Service
Thank you for your custom and great 5-Star feedback.

Was extremely happy with the service provided

Service
Thank you very much indeed for your custom and 5-Star rating.

Sorted out the issue quickly. Nice and polite staff.

Service
Great feedback thank you. I am glad to hear the team looked after you well.

All fine but car not vacuumed well

Service
I am sorry you felt the car was not vacuumed well. We have recently made some changes in our valeting team so hopefully things should be resolved moving forwards. If you are passing, please pop in and we will do things correctly whilst you have a quick tea or coffee.

Good service as always

Service
Thank you for your continued custom - we very much appreciate it. We look forward to seeing you again soon.

It did take longer than advised

Service
I am sorry to hear things took longer than predicted at the point of booking. Looking at the job card the delay appears to have been down to the additional unforeseen fault we discovered with your washer jets. Great to hear the team looked after you well on the day - thank you.

Repairs carried out to high standard. Plus car came back valated.

Service
Thank you so much for your kind feedback and 5 Star rating.

Staff very polite and helpful. No problems at all with the service. Only thing I would suggest is to be offered a courtesy car as arranging a lift to and from the garage and also to work and back was a pain.

Service
Thank you for your feedback. We do offer courtesy cars but obviously do have a limited number available, our lead time for servicing with a loan car is normally a few days longer that if not required. We can also assist with dropping you home if required in the future.

the clean was not up to their usual standard

Service
I am sorry to hear you felt the clean was not to our normal standard. We offer an free of charge wash and vacuum with servicing, if you would like a full valet we can arrange this for you at an additional time and charge. If you would like to pop in when you are passing we will be happy to provide you with another courtesy wash and vacuum.

Very accommodating and efficient

Service
Thank you for your kind feedback and custom, we really do appreciate it.

Car went into workshop on time. Service done and the asked if I would like car washed. Yes!!

Service
Great to hear everything went well during your visit. If we can of any further assistance, please do let us know.

Called whilst on holiday without appointment and was attended to straight away and consequently had minimum delay in getting back on road

Service
I am glad to hear we looked after you whilst you were in the area. If we can be of assistance when you are next down on holiday, do let us know.

Efficient.

Service
'Customer always first' thank you for your kind feedback. They are very much appreciated.

Good service, but took quite a long time

Service
Sorry to hear things took longer than planned. I will investigate with my Aftersales team to find out why this happened.

I took my car in with a noise / creak coming from the dashboard when going over bumps and around corners. This has not been sorted out and is just about the same as it was when I brought it in ??. However, I was told I needed front brake pads £239

Service
I am sorry to hear that things are still outstanding with you car. I will arrange for a member of the Aftersales team to contact you to arrange for us to have another look at your car at a convenient time for yourself. Regarding the brake pads we do perform a free of charge health check on your vehicle and this has highlighted the potential replacement - we can send through a personalised video of your car if this helps to explain exactly what is required.

Very good service from them

Service
Thank you for your custom.

Quick efficient booking in with flexible time slot to allow for travel.

Service
Thank you for you kind feedback - we really appreciate your custom.

Flexible appointment and good booking service, welcome and facilities at dealership, work completed on time.

Service
Perfect - exactly what we are aiming for - if we can be of more assistance please do not hesitate to contact us.

It was just a basic service, so difficult to comment really, the staff seemed efficient, the service manager was a nice chap, and the whole experience was very good

Service
Great feedback - thank you for your additional comments. Great to hear the team looked after you well.

I was dealt with quickly and efficiently and the service manager was very helpful.

Service
Thank you for your kind feedback, I will ensure this is passed on to my Aftersales Manager and his team.

First class service, very customer focused. Cannot fault the BMW team.

Service
Amazing feedback thank you. We look forward to seeing you again on your next visit.

Took a lot longer than advised on the phone

Service
I am sorry to hear you thought the visit took longer than expected. The car was actually booked in for a 90 minute waiting appointment and it was completed in 76 minutes according to our systems (possibly a communication issue). I trust everything completed on the vehicle is to your complete satisfaction.

High quality service from start to end

Service
Thank you very much for your custom and 5-Star feedback.

The car was booked in promptly all repairs completed promptly and a car health check completed also

Service
Great to hear the team looked after you well - we look forward to seeing you again on your next visit.

Always efficient and friendly service

Service
Thank you for your feedback.

The skills and enthusiasm of Nigel Staddon.

Service
Nigel is a great asset to the team and has a fantastic knowledge base from his time in the business. I will ensure you feedback is passed on to him.

I have been a customer for five years and always get good service off everybody

Service
Thank you for your continued custom, delighted to hear everyone looked after you well again.

Customer service is excellent, staff are always friendly and its a pleasure to visit.

Service
Thank you. We look forward to seeing you again on your next visit.

A very comfortable waiting area with splendid hospitality

Service
Great to hear your visit was completely hassle free - exactly what we aim for here at Ocean Torbay. Thank you for your kind feedback and 5-Star rating.

prompt service

Service
Perfect, thank you for your custom.

Able to repair my car at short notice and also did it quickly

Service
Great to hear that we were able to get you back on the road with out delay.

Honest welcome, well organised, quick service, felt looked after. The price was the only negative.

Service
Thank you for you great feedback. In relation to your pricing concern, we do offer a local price match on like for like items.

The person I dealt with was very helpful, even providing me with transport home,and the service was second to none

Service
Thank you for you r5-Star feedback. You chose a great time to get your air conditioning sorted, just in time now the weather finally looks as though it is improving.

Because everything I asked for was carried out in a helpful professional way.

Service
Thank you for your kind comments about the team, I will ensure they are passed on to them.

Very prompt turnaround to fix problem discovered on annual service

Service
Thank you for your very kind feedback - we really appreciate your custom.

Professional & courteous service

Service
Very kind comments - thank you!

they completed the service on time ( perhaps a little early ) and cleaned the car

Service
'They do what they say they will do' - Thank you!

extremely good service experience

Service
We really appreciate your custom and feedback. Thank you.

The team did everything they could to help me get the car I wanted and responded quickly and clearly to questions

Sales
Thank you very much indeed for your custom. We hope you are enjoying your new car. If you have any questions, please do let us know.

Jon Dixon, sales person at Ocean Torbay was very good, no pressure at anytime, which made buying the car a pleasure. The car came exactly as orders and on time.

Sales
Thank you so much for your kind comments and feedback - I will ensure this is forwarded on to Jon. We hope you are enjoying your new car.

I have always bought my cars from Ocean BMW at Torbay through Jonathan Dixon because he and the dealership are excellent. The service is excellent, I don't have to worry about anything, just choose my new car and everything else is taken care of.

Sales
Fantastic comments thank you, I will ensure they are passed on to Jon.

Trevor Larkin has been amazing. He listened to exactly what I wanted and I now have my beautiful bmw and I have never been so happy! Communication was never a problem and he got me my car quickly and efficiently. Thank you so much!

Sales
Thank you so much for your great comments. I am delighted to hear Trevor looked after you well. I will pass on your feedback.