Ocean Torbay Star Rating
Sales
7 comments from 25 reviews
Service
32 comments from 85 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Didn't advise me over the phone that a regular service was not due."
"Happy with the service less so with the follow up."
"Very busy at service reception.Had to be transferred from one person to another."
"Staff very efficient at all times. Much better customer service than Mercedes."
"very efficient and helpful"
"Was charged 85 for something I already knew"
"Clive, the Service manager was very helpful and informative and was very pleased with the service provided"
"Although the parking is adequate, it can be awkward and a bit tricky. The staff at Ocean Torbay are always very pleasant and considerate, both in person and on the phone."
"My car broke down so this was an unplanned visit. The level of service was exemplary."
"booking in was a joke, took weeks and was needless. And the fact that a main dealer dosnt have an automatic loan car is literally unbelievable."
"I took out puncture insurance which caught tem by surprise and i was left hanging on for about 30 minutes while tyhey sorted the remedy. They should have let me know strtaigt away that the tyre would take a few hours to arrive and taken me home"
"This visit was fine but unfortunately I had to make a previous abortive visit as the dealership did not have the right part in stock even though I had told them what the problem was."
"Workshop performance Good. Customer Care Zero. I was told my service visit would take 2 hours waited over 3. The car was ready in the 2 hours but the service advisor forgot to tell me. I had to enquire why it was taking so long."
"with the exception of only one member of saturday staff who clearly did not want to be there, the Ocean staff have been very polite and helpful. the member of staff I encountered on saturday just dismissed me other customers, did not pass on detail"
"Mr J Petherick provided excellent service, and was very patient and understanding"
"Excellent personal service from Clive Burden the Service Manager. All the staff at Ocean Torbay are helpful and courteous."
"We couldn't fault the staff, but the courtesy car wasn't suitable for disabled persons."
"Poor customer service, felt very uncomfortable, didn't even bother to say hello. Feel that MOT failure should have been done at the service 3 weeks earlier"
"They fitted me in very quickly and they were very good."
"It was absolutely fine."
"just had an MOT, no advisories, passed with flyingcolours"
"Service advisor provided a good service and explanation, of fault and expected outcome. Good"
"Very helpful and thorough"
"All staff I met were most helpful and very professional. The sales staff and the bodyshop workers were most charming. The facilities available made the wait very pleasant and relaxing. Couldnt have asked for more."
"i am happy to use this dealership as they are friendly , helpful and kind."
"I received a very good service."
"excellent staff"
"I am completely satisfied with the approach of all the employees of Ocean I have dealt with."
"It was what I expected."
"Good customer service just abit of a pain having to drive to and from torbay"
"My concerns with the mechanical problem were listened to and addressed very quickly. From past experience many dealers and manufacturers would not have deal with the issue so effectively. Thank you so much."
"Really excellent service from all the staff"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Ocean was very professional at all times and our sales person was super throughout , very friendly and nothing was to much trouble , she was our first female sales person we have purchased a car from , we have purchased 10 new BMW over the years ."
"Would love tp poach some of the sales team for our sales team."
"Simon Emery was a excellent guy to dealer with.I traved 90 miles to dealership due to him."
"Reg plate was spelt wrong when I went to pick it up and had to be changed."
"Very good pre sales support and customer service at hand over"
"Very happy with every aspect of the dealership"
"the staff were very helpful as I was dealing this over the internet from Abu Dhabi. Thw BMW sales staff were very helpful when my wife collected the car on my behalf."