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WELCOME TO OCEAN TORBAY

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GRAHAM DE VAL

GROUP MANAGING DIRECTOR

STEVE ELLIOTT

HEAD OF BUSINESS

CHRIS BEARE

GROUP USED CAR MANAGER AND BUYER

ROBERT BUCKLEY

GROUP AFTERSALES MANAGER

CATHY PEARSON

GROUP CUSTOMER RELATIONSHIP MANAGER

KEVIN CHALMERS

GROUP IT MANAGER

MARK LEVESLEY

PARTS MANAGER

ASHLEY SCOTT

SERVICE MANAGER

VINCE MANN

NEW CAR SALES MANAGER

MARTIN PEARSE

USED CAR SALES MANAGER

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was extremely satisfied with the service I received.

Service

Friendly professional staff, however the site is getting a bit tired. I gather plans are afoot to move?

Service

Because the service given at Ocean BMW is exceptional.

Service

I was asked if I wanted my car washed. I said yes and on picking car up it wasn’t.

Service

Rang service department regarding a part 3 times to be told I will ring you back to which this never happened finally got a reply to an email and was told part was kept in stock I could hav picked it up days ago if got a phone call

Service

The car was released on the day it was dealt with, only for me to be phoned to say the work was not complete and I had to take the car back the following day for further work!! I'm busy and this was a real unnecessary disruption to two working days.

Service

Have been well treated

Service

Car service was quick and efficient and came back to lovely clean car.

Service

Very satisfied. Sean in the Torbay service department is fantastic. Always a smiley face and helpful attitude when I go there.

Service

no courtesy car available. However, this was not a problem.

Service

Phone calls not returned car covered in plastic and paper - not washed or valeted - I did not receive a call to say the car could be collected despite explaining that I had a very poorly child in hospital and needed to return as soon as possible in t

Service

They did what they agreed to do promptly and efficiently

Service

Great service from Ocean Torbay at very short notice to solve a breakdown problem and get me on the road

Service

My experience was excellent, other than the tyre pressure , the engineer picked up a problem that even I did not realise the car had and it is being dealt with promptly

Service

Knowledgeable in every aspect

Service

The whole process including the hire vehicle for the day was handled in a timely and professional manner. The young lady, Kat who organised the service on my behalf was pleasant, polite and helpful with nothing being too much trouble.

Service

All jobs completed, good comms all round

Service

Wing mirror case replacement. Part ordered. Paid over the phone. I assumed the cost included fitting - it did not.

Service

I was a little taken back finding out my car needed a new drive belt after 16000 miles only and also having a health test when car was in warranty, it now makes me a little concerned what else is going to go wrong with it now car is out of warranty!

Service

All the staff at Ocean Torbay are very efficient, professional and make me feel that I am important to them. The service is excellent and there is always an aura of calm at the premises.

Service

See above. very poor customer service at the service management level. probably the mechanics were OK, but the front desk service is appaling

Service

Not completely satisfied because the cost was outrageous and i don't expect a car of this age to be costing so much

Service

The service log was not completed/signed and the service in-car computer not zero'd.

Service

Popped in to enquire about tyres, found them £40 cheaper online but was promised they could be done there and then within an hour so worth the extra money as I was in a rush and just wanted a price.1.5 hours taken, with constant promise of only 5 mi

Service

Nigel the senior technician was able to sort our my warranty issues when Dick Lovett of Bristol could not . They said my auto gearbox judder was inherent in that model and because other similar cars performed the same it must be ok.Well done Ocean.

Service

No dramas and everyone was extremely helpful.

Service

The issue is the lack of available courtesy cars..... I spent 36 hours without a car.....this would have made some cross

Service

Excellent customer service as always.

Service

Nothing to complain about.

Service

My Garage of choice for past 26 years. Receive friendly reception and good service. Far preferable to local franchise.

Service

Ocean went out of their way to help the process of selecting various option very easy and I know the quality of their work is very high better than I found during my dealings with Audi

Service

Efficient

Service

I was given the best level of care and convenience.

Service

Had to return to get a new battery for remote which stopped working practically straight after leaving.

Service

I could not ask for more helpful advise on my choice of car!

Service

The work took longer than expected. I am looking forward to taking advantage of the soon-to-be constructed facilities which, although further to travel will hopefully mean better access and parking.

Service

Good welcome, courtesy car ready and waiting, good communication, speedy service. Made us feel like important customers and our car their priority.

Service

Content

Service

Very pleased. Expensive parts though

Service

Helpful well informed staff

Service

Good service but didn’t get any paperwork to show what had been checked and or altered

Service

Everything from staff to work carried out was a very high standard.

Service

Always answer phone quickly. Readily able to assist with enquiries. When in dealership you are made to feel comfortable.

Service

New boot dampers fitted in 15 minutes. Just time for a free coffee.

Service

defect diagnosed very quickly and rectified

Service

Staff were informative and friendly

Service

Cannot fault the staff just not happy with the problems with a brand new car!!!

Service

Torbay quoted me a higher price on arrival than the figure quoted when I booked. Advice about battery charging was inconsistent with that previously given by BMW. I was not notified about my tyres being down to the canvas before I left the dealership

Service

Good welcome, efficient service delivery, good loan vehicle

Service

Sales rep knows the X5 spec and what we were looking for. Made process easy

Sales

Staff were friendly, knowledgeable, and helpful

Sales

because the sales person ( Jon Dixon) was easy to talk to and very efficient.