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My Garage of choice for past 26 years. Receive friendly reception and good service. Far preferable to local franchise.
Ocean went out of their way to help the process of selecting various option very easy and I know the quality of their work is very high better than I found during my dealings with Audi
Nothing to complain about.
Excellent customer service as always.
The issue is the lack of available courtesy cars..... I spent 36 hours without a car.....this would have made some cross
I was given the best level of care and convenience.
Had to return to get a new battery for remote which stopped working practically straight after leaving.
I could not ask for more helpful advise on my choice of car!
The work took longer than expected. I am looking forward to taking advantage of the soon-to-be constructed facilities which, although further to travel will hopefully mean better access and parking.
Good welcome, courtesy car ready and waiting, good communication, speedy service. Made us feel like important customers and our car their priority.
Very pleased. Expensive parts though
Helpful well informed staff
Staff were informative and friendly
New boot dampers fitted in 15 minutes. Just time for a free coffee.
Everything from staff to work carried out was a very high standard.
Always answer phone quickly. Readily able to assist with enquiries. When in dealership you are made to feel comfortable.
defect diagnosed very quickly and rectified
Cannot fault the staff just not happy with the problems with a brand new car!!!
Good service but didnt get any paperwork to show what had been checked and or altered
Torbay quoted me a higher price on arrival than the figure quoted when I booked. Advice about battery charging was inconsistent with that previously given by BMW. I was not notified about my tyres being down to the canvas before I left the dealership
Good welcome, efficient service delivery, good loan vehicle
I felt my vehicle was in safe hands at Ocean Torbay,
Dealt with in good time and to the proper standards. Only small improvement to make is the car cleaning that is done.
Everything I wanted done was done in a highly expert and professional manner.
Good quality of service - but expensive
Jon Dixon is excellent on sales and the service team are always very helpful and friendly.
The service was what I expected at the agreed price
Everything was as it should be
job done on time and efficiently
Work was done as requested and on time
Quick efficient and kept me informed
The staff are very efficient, friendly and professional when dealing with customers
Started the car on time and completed the service on time stated.
were helpful beyond the normal call of duty
Actually this was'nt a service, but an 'approved used vehicle warranty' following the recent purchase from BMW Stratstone Derby.Disappointing that a repair was required after only 500 miles from purchase, but everyone from Stratstone to Ocean helped
Everything that was promised was delivered
Customer always comes first
All the staff were most efficient and although I had booked a courtesy car in case mine needed work, because the garage were a little overrun with work they waived the normal charge. On arrival back my car had flown through the MOT and was ready.
Did what I required Fed back any issues Made contact and went over and above
See above ( very efficient / professional / and factual
Fault should have picked much earlier given the information supplied
Kat was very helpful and knowledgeable
I don't like dropping off my car for service. Even when all three service desks are manned and no customers are sitting at them you get sent to the coffee lounge area to wait for 10 minutes or longer while your lift is sat outside waiting.
Good communications. Friendly staff.
problem sorted quickly and under warranty
Excellent customer services, job has been done quick.
No issues what so ever
Took longer than told it would. Cannot find the Oil pack that should have been supplied. Salesman and a couple of others were chewing whilst with customers. This is a no no.
Extremely pleased with the collection and delivery service I received.
Always very pleasant and helpful and informative
because the sales person ( Jon Dixon) was easy to talk to and very efficient.
Scott Evans very helpful ,not 'pushy' in any way,accommodating to my requirements and very polite .
I was kept fully informed during the process and there were no problems at all.
Because Neil Camden and the team at Ocean Torbay looked after us so well.
I was made to feel very valued as a repeat customer
Small differences in latest model full explained. Full marks to Jon Dixon again.
Very good and nice
everything was ok
Great service allround ,would buy from them again
Kept updated at every stage of manufacture to delivery
Ricky Dave and vince all very helpful and friendly
Trevor was extremely helpful and kept me up to date with any new information.
Ocean in Paignton is a fantastic dealership
Excatally what I wanted
There was a slight delay due to unforeseen circumstance which was handled really well by the sales team.
Exceptional Service throughout