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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work done as specified effectively

Service

The service period promised was 90 minutes inclusive of wash and vacuum. After 2 hours I had to request the car for a urgent appointment, I paid for the service, despite the car being a Motorbility car, it took more than a week to get our money back.

Service

BMW Ocean were very helpful. BMW Westerly at Exeter wanted me to call an emergency breakdown service They had also done this last year when an electronic hatchback was shut and would nor open. Emergency service said no b/down and refused to come

Service

am self employed so lost wages had to wait a while, other customers came later and got served before me, wasnt offered courtesy and had to get my son to drop me back to garage.

Service

I ADVISED RECEPTION THAT THE TYRES WERE INFLATED WITH GAS HOWEVER I NOTED THAT THE TYRES WERE NOT TOPPED UP AND THE TYRE PRESSURE WARNING HAS SHOWN SINCE THE SERVICE. I ASSUME YOU MAY NOT HAVE THE FACILITY TO TOP UP WITH GAS.

Service

They didn't do a very good job of cleaning car

Service

I had a query the following day which was sorted in seconds and in Avery considerate way

Service

Everyone always very helpful

Service

Professional staff.

Service

Our car was in the garage for a recall which had been arranged a long time before and incredibly at the end of the day we were contacted to be notified that they did not have the necessary parts and these would not be available until the next day.

Service

Everything was ok, but some idea of how long it would take beforehand would have been helpful - so I'd known how long I would have to wait.

Service

Friendly service

Service

Car performing well, but some lack of planning in that MOT due in a couple of weeks, but was not mentioned at time of service

Service

The team are helpful and engaging. The parts adviser even fitted my wipers for me as l was in a rush??.

Service

I had to wait three weeks between booking a service and getting the service completed due to the lack of availability of courtesy car in which time my car went 1000 miles over its mileage limit. Also, booking the car in on the day takes too long!

Service

As above

Service

The Service Adviser, Talitha Moss was simply 'excellent'. It makes a change for someone to actually 'listen' to the customer and then deliver outstanding performance. The Service department Team were also very helpful and accommodating and delivered.

Service

The service offered made me feel confident the staff knew what they were doing and you can't ask for more than that

Service

Quick response

Service

The service on my car was extremely good

Service

Quietly efficient

Service

Part of my complaint rectified only.

Service

The work was done to an acceptable standard in the end, but on booking we were tole that transport home for my wife would be provided and that the car would be brought back afterwards. This did not happen at great inconvenience, despite excess staff

Service

I was told the car would be valeted and it was not. I also reported a damaged door seal and have had not feedback as to resolving the problem

Service

Trevor Larken was brilliant sales representative, very helpful, answered all my queries and questions spot on. Rest of the team were brilliant too and very transparent with everything. Just very helpful and quick overall.

Service

Always helpful.

Service

Collected and dropped off with care, updated regularly and prompt service

Service

Very quick with the service that had to be done and the car was returned all nice and clean

Service

The staff are friendly and helpful

Service

I had two new rear tyres. On one rim, the dust cover on the valve was not put back on. The wheels needed rebalancing - the old weights were wrenched off the bare patches left by them were not cleaned up. The tyre pressures were uneven by 0.3 bar.

Service

Why did the mechanic disconnect my dash cam and leave the connecting piece just hanging from the windscreen mirror?

Service

Arrived approximately 30 minutes early for the appointment, we didn't have to wait, Ocean Torbay started the service immediately and we left 30 minutes earlier than previously scheduled.

Service

It was booked in over the phone. Kept there until the following day as I had a hospital appt in the afternoon so could not collect it.

Service

Sound communications and quality work

Service

Very satisfied as the problem with the car was rectified withou issue

Service

Good sales poor in other areas

Service

Attention to detail, great customer attitude and very good coffee while waiting!

Service

Good but asked for body work to be looked into and no feedback given on collection

Service

Had good service at OCEAN bmw

Service

All was fine, except: - Surprised to be ask to make payment (potentially refundable) for diagnostic on a small gearbox leak, since within warranty. Subsequently not invoked. - All tyre pressures were found to be well down a few minutes after service

Service

Dealt with the situation satisfactorily although there was a long wait on the telephone emergency service

Service

My car seems and drives like new.

Service

I have dealt with the same dealership for more than 30 years

Sales

Great car

Sales

Top quality staff Only let down by the fact that they didn't contact me regarding delivery of my new car because they thought i knew because your emails would have told me !

Sales

Excellent. Just a few issues with the BMW 7 day insurance as for some strange reason they cannot insure up to the value of the X5 without a tracker which was not fitted.

Sales

Good clear handover, helpful and pleasant salesman

Sales

Have been customer of Ocean BMW Paignton for 28 years and am very satisfied with service. Have been dealing with Jon Dixon, Salesman, since 2002 and am pleased with his advice and support

Sales

Well looked after by Ocean sales team

Sales

My experience when buying my bmw was smooth and everything was explained thoroughly..

Sales

Purchased many cars from Ocean BMW Torbay and find them very good in all aspects.

Sales

2nd car purchase in 6 months everything was professional

Sales

Solid & sound advice from a skilled salesperson who knew the product - nothing was too much trouble. All our questions were answered without referring to manuals etc, the salesman knew the product - rare in this day & age

Sales

No issues and great service

Sales

Very easy process. Hectic on pickup but it was 1st April!

Sales

All staff were very pleasant and helpful

Sales

Very helpful.

Sales

Everything went very smoothly.